CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic team! Quick responses, and always willing to make changes to ensure that we got the piece exactly as we wanted. Would absolutely work with these folks again.”

CustomMade.com 5 star review on 2nd April 2023

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Posted 1 year ago

“Absolutely gorgeous ring and amazingly simple process to build out your very own custom ring! Everyone I worked with was incredibly polite and was very patient with all of the tweaks I made to the design. Absolutely amazing, can not recommend anyone else!”

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Posted 1 year ago

“Unparalleled service. Thrilled with the final product!”

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Posted 1 year ago

“Great service!!! They provide great communication throughout the process”

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Posted 1 year ago

“I was really skeptical to customize so important online without having a face to face consultation but turns out, it was one of the best decision I've ever made! I am so thankful that CustomMade have helped to design the perfect signet ring for my family which we will have it as our family heirloom!”

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Posted 1 year ago

“CustomMade helped me design an engagement ring, and I couldn’t be happier with the end result. Everyone on their staff was friendly, professional, and genuinely seemed to care about helping me with the project. 10 out of 10”

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Posted 1 year ago

“Great customer service. Great product.”

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Posted 1 year ago

“The whole process from beginning to end was done smoothly and with great communication from the Custom team. They worked with me on my idea and gave me several different ideas on how the ring might look in different ways. We went through a few changes in design from it being recessed to raised. From having oxidation to none. The finished ring looks amazing and several friends have mentioned it looked great. The image on the ring is a perfect match to the picture I attached when I started the project. I am very please with the outcome and have 2 more ideas for rings that I am hoping to have Custom Made complete for me in the next year.”

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Posted 1 year ago

“Custom designed a beautiful ring with awesome detail. This is my second ring and each has been absolutely amazing.”

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Posted 1 year ago

“Exceptional customer service. At no point was any question unanswered, or information provided vague. I was actually quite amazed at the little time it took for CM staff to respond. Overall very helpful people, and I am thrilled with the finished product.”

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Posted 1 year ago

“The process to make a ring with Custom Made is about as easy as you could make it. They guide you through every step of the way and don’t stop until you approve. Construction and shipping also takes no time at all so making a ring really isn’t as long a process as one may think. Truly could not ask for a better experience and a better final product! Just hope she likes it:)”

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Posted 1 year ago

“I am so happy with the end result of my custom made ring! It's exactly what we wanted. The design process was so fun! I dealt with 3 different people throughout the process, and each one made sure that my answers were answered in a timely manner, and they understood my vision. I would highly recommend using them for a one of a kind well made custom design”

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Posted 1 year ago

“I can't say enough good things about CustomMade.com The team was great, they communicated throughout the entire process, the work quality is incredible, they were willing to work around my schedule for payments and delivery was faster than anything I've had delivered. I highly recommend CustomMade to make your custom jewelry dream a reality”

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Posted 1 year ago

“CustomMade created a detailed 1:1 gold replica of a clay necklace I made for my mother in the 2nd grade, and did so on an accelerated timeline per my request. There's no one better you could work with to create interactive, personal pieces. Highly recommend!”

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Posted 1 year ago

“I approached CustomMade with a unique design idea for a necklace that I had been dreaming of for years, and I was blown away by the beautiful and stunning piece of jewelry that they created for me. The process of designing the necklace was seamless, thanks to the excellent communication and customer service provided by the team at CustomMade. They were attentive, responsive, and always willing to go the extra mile to ensure that my vision was brought to life. They took the time to understand my design ideas and provided valuable input and suggestions that helped to enhance the final product. The craftsmanship of the necklace is truly remarkable. The attention to detail, precision, and quality of the materials used are all evident in the finished product. The necklace is a work of art that I will treasure for years to come. Overall, I highly recommend CustomMade to anyone looking for a personalized and unique piece of jewelry. Their team is professional, skilled, and passionate about their work, and it shows in the exceptional quality of the final product. Thank you, CustomMade, for creating a beautiful piece of jewelry that exceeded my expectations in every way!!!”

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Posted 1 year ago

“Incredible site, thorough process, extraordinarily helpful experts at every step. Was in full control of my project at all times, but got the help necessary to make it as beautiful and durable as possible. Came out with a ring that is both gorgeous and unique. Cannot recommend this company enough.”

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Posted 1 year ago

“This was such an important project to me and through all of my uncertainty on how to proceed, custom made truly pulled through! They were very transparent with communication and they really worked with me to make sure I got just what I wanted even despite my small budget. Can't wait to come back!”

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Posted 1 year ago

“very easy and consice”

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Posted 1 year ago

“Great work for my wife’s wedding band that complemented their engagement ring that they made as well”

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Posted 1 year ago

“The team was very responsive and really listened to what I wanted made. The whole process from start to finish was handlers very efficiently and personable. The ring turned out much better than what I was expecting. My fiancé was taken away by its beauty and says it fits so naturally!”

CustomMade.com 5 star review on 26th March 2023

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews