CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,442 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th November 2024

1448

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The k you for such an amazing experience. I had a lot of fun seeing my ideas come to life! I highly recommend Custommade because they do quality work and their communication is exceptional. This has been a flawless process the entire time. The team has been incredibly patient with me as I have made a million different changes to the ring and some were at the last minute. I plan to upload pictures and videos as soon as I propose to my soon to be fiancé”

Helpful Report

Posted 2 years ago

“I had my doubts at first but very helpful throughout all steps of planning, design, and production. Reasonably priced materials for the quality, and full control over all aspects of customization right up to shipping. I haven't given the ring yet, but I know she will love it. Will come back again for a matching band”

Helpful Report

Posted 2 years ago

“My experience with custom made was exceptional, excellance from beginning to end. I am extremely pleased with the finished product and I will be using them again for future projects. Things to consider if you are designing for your firs time: if possible give them a precise image to work with, and ask questions during each step.”

CustomMade.com 5 star review on 21st February 2022

Helpful Report

Posted 2 years ago

“They did the very best job at working with me on my payments. Making the ring look exactly the way I pictured it. They also were very patient and understanding throughout the entire process. I love the ring and I can’t wait to propose to my lady.”

Helpful Report

Posted 2 years ago

“The team members of custommade were simply the best. They were patient, explained the costs and benefits to each decision I made. They worked with me and made redesigns as I thought of different ideas and styles. They made it easy and simple. I absolutely loved working them, and I cannot possibly be even more grateful.”

Helpful Report

Posted 2 years ago

“I could not be more satisfied with the service (and product) that I recieved from the CustomMade team. Any time I had a question or need assistance with a concern they quickly and efficiently worked with me until I was satisfied. They stand behind their products. Honestly, I've had two rings made with them so far and would gladly come back again.”

Helpful Report

Posted 2 years ago

“I never thought I’d be able to recreate this ring, but Custom Made turned it into a reality. Thank you!”

Helpful Report

Posted 2 years ago

“This was the best experience I could have hoped for. From finding the perfect stone, to sticking with me through multiple design revisions, to delivering the final product I could not have been happier. I ended up with the most unique and beautiful ring and they even stayed within my budget!”

CustomMade.com 5 star review on 20th February 2022

Helpful Report

Posted 2 years ago

“Amazing service with patient and understanding people who listens and care for your needs. Really happy with the ring I designed, and it turned out very pretty and well made. The ring was a surprise for my fiance and she loved it deeply. Designing an engagement ring like this creates a unique story that me and my fiance won't forget for a long time”

Helpful Report

Posted 2 years ago

“Easy, wonderful, very helpful and knowledgeable”

Helpful Report

Posted 2 years ago

“I was blown away by my experience with CustomMade. Everything from the selection process, design, and production process, and even the shipping was so well communicated and executed. I started from someone with a vision for my fiancé’s wedding ring that was made into a reality in a matter of 2 months. I never would have done it any other way, looking back, and I can confidently say if you choose to work with CustomMade, you will not have any regrets. My fiancé tells everyone about her ring and the symbolism with the crosses and our faith in God, and all of our friends and family think it is a breathtaking reminder of our love. Thank you, CustomMade! (PS, the ring was even more beautiful in person)”

CustomMade.com 5 star review on 18th February 2022

Helpful Report

Posted 2 years ago

“Jad a great time making my project the members were very helpful, overall wonderful workmanship and a excellent value product.”

Helpful Report

Posted 2 years ago

“The team with CustomMade were incredibly helpful and creative in helping design and manufacture an affordable and original piece! Would absolutely recommend to anyone looking for a unique engagement ring.”

Helpful Report

Posted 2 years ago

“This company is amazing, my gal wanted something unique but also affordable, this company exceeded both expectations. They walk you through every step along the way and make sure they create something you love! I am not one to leave reviews but with the service, and quality I received I wanted to share my experience. You will be so glad you chose to use this company!”

Helpful Report

Posted 2 years ago

“Awesome communication in regards to my design. If I didn’t approve of one thing, it would be corrected with no hesitation. Always kept me up to date and met my delivery goal. I was extremely satisfied.”

Helpful Report

Posted 2 years ago

“One of the best experiences I've ever had. They took the time and care to create a perfect ring for me. I can't wait to work with them again!”

Helpful Report

Posted 2 years ago

“My experience with CustomeMade was great, they were very helpful and did what I asked of them.”

Helpful Report

Posted 2 years ago

“The experience was very good. The design teams work with you through every step. They’re very understanding. They take into consideration all of your concerns. The rings that I received was very beautiful. Stunning. I’m very glad to have my wedding set.”

CustomMade.com 5 star review on 17th February 2022

Helpful Report

Posted 2 years ago

“I wanted to create a special piece for my daughter. Our local jeweler was unable to create it so, I took a risk and went through Custom Made. I was a bit nervous sending money to a company I could not actually go to in person. However, this risk paid off. They were very professional, kept me up to date each step of the way, offered advice on the design as it went through the process. I would definitely recommend them! The piece was exactly what I wanted.”

Helpful Report

Posted 2 years ago

“I interacted with a variety of different folks, and it would be difficult to say that any of them were anything short of helpful and friendly. I was effectively walked through the entire process, from start to finish, ring concept creation to implementation to delivery. And I realize this sounds like one of those autobots filling out reviews to pump ratings, but _it really was just that good of an experience_. Granted, not like folks often need to have custom rings created terribly often (mine was a mario-themed engagement ring), but it was nice to stumble across these folks randomly one night while perusing ideas on how I was going to procure a ring for the proposal. For what its worth, she said yes.”

CustomMade.com 5 star review on 16th February 2022

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,442 reviews