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Cutter and Squidge Reviews

4.6 Rating 17,620 Reviews

90 %

of reviewers recommend Cutter and Squidge

Company Reviews

Product Reviews

4.6

Based on 17,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered cakes and prosecco for a birthday. Was told day of delivery that the prosecco was not available so it wasn't delivered until very late the following day, completely missing the point of the order! And also causing more disruption for the person whose birthday it was. Should have been told the prosecco wasn't available at time of ordering, as then would have ordered something else instead.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Ordered 2 cakes (Victoria strawberry sponge cake & chocolate fudge caramel cake ), delivery swift and packaged superbly. The cakes looked and tasted ok, not awful but in our opinion nothing special, it was disappointing. I don’t feel like the cakes delivered value for money at a snip under £60 for 2 6inch cakes.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Expensive and disappointing cake delivered”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I paid for the cake to be delivered before 4 but it arrived after 5. Waste of money. Didn't really enjoy the cake afterwards.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Chocolate cake was too sweet”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I was disappointed with the brownies I got for my daughters birthday thru the post. They were very dry so not at all as good as other post box brownies I have had from other companies.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Tasted okay but the courier had the box upside down, the cake was ruined at the top which was disappointing but with a bit of diy it was fixed.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Very disappointed with my experience. The order arrived 3 hours after the time specified, not a major deal but put together with everything else… The cake was absolutely ruined due to cutter & squidge putting the cake box into the delivery bag upside down - it was sat icing-side down, all day in the hot delivery van. At first we thought it was the courier who had put the bag upside down the whole day, but they handed it to us label side up, and it was the box inside that was upside down. Couldn’t serve the cake to the person in the end as it looked so bad and so in the end it was a waste of £30. I ended up scraping everything off and spending more money to redecorate it and giving it to them the following day. Then the recipient said the filling inside the cake and the cake batter was overly sweet. Not a great experience, very disappointed as I’d heard good things about this company. When I tried to call, I was in a queue for 25+ minutes (which is fine, they are busy), what I didn’t appreciate is that the call just automatically hung up and when I tried to call back, I was advised that the office was closed by a pre-recorded message. It would be worth maybe adding a message to the call queue that the shop will be closing soon - just not ideal customer service. Wanted to love as I had heard great things and it is so hard to find gluten free cakes! So just disappointed.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Service and efficiency was good, in terms of choice of cake design for kids birthday there wasn’t much to choose but the cakes was delicious.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Scones bone dry. Lemon cake was so sweet, too much icing.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Good delivery service”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Fast delivery, good looking cake, but not tasty!”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Delivery was quick, had a selection. To be honest me and my partner said they all tasted the same. No difference between flavours. Taste wasn’t bad just wouldn’t buy again”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“It was a present for a friend. She said she found them too sickly sweet. Also that they have to be eaten within a few days. She actually ended up throwing most of them away.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“The cake didn't taste as great as it did previously nor fresh.”

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Posted 2 years ago

“Honestly, expensive for what it is. The presentation of the items is average. They are wrapped individually like aeroplane food, and look and taste basic. Also, the delivery driver left the package on the doorstep (there was no instruction to do so). It was during the hot weather we had last year and the cream inside started to warm up. Shame because if you visit the store the products are quite nice.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Really nice company but products are too sickly sweet and dry for us. We had the afternoon tea and then a vegan wheat free afternoon tea. Was a shame!”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Nice enough cake, but wasn’t worth the amount of money spent. Arrived in an extremely large damaged box , the gift note got lost between the folds of the box. It wasn’t found until the box was broken down for recycling. Was a birthday gift & sorry I was disappointed with the whole experience.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I was disappointed, it was not fluffy inside but hard.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“the taste is not good and it is very heavy.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

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Cutter and Squidge is rated 4.6 based on 17,620 reviews