Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,642 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 22nd April 2025

1857

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a lemon drizzle cake. The sponge was far too heavy and dense, rather than being light and fluffy. I think because they unfreeze an already baked cake when you order online”

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Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Nicely packaged Scones rather crumbly and did not feel fresh. Ok experience not wow facto which had originally.”

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Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Sadly the cake did not arrive when we needed it.”

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Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Good quality, but very expensive for the quantity. It looked like a cake for a doll’s house.”

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Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Nice brownies, good range of flavours, but not amazing. A little dry.”

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Posted 3 years ago

“Cake was not as moist as usual. We ordered our wedding cake from you so wanted to try the wedding cake sample again. If this was the wedding cake sample we had got the first time we would not have ordered from you as the cake was not moist. It was of the cake had not been freshly made”

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Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“I would recommend thinking twice before ordering these as a new baby gift. The courier arrived at 7.10 am, ringing the doorbell and sending numerous texts and calling beforehand. Apparently there is an option to choose a later time slot but this is not made clear on the website and I certainly didn't see it.”

Helpful Report

Posted 3 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 3 years ago

“Cakes are very pretty to look but don't believe it lived upto the taste. I have tasted better vegan Cakes. Your service is spot on. I was always kept informed of my order. The packaging was well done. Unfortunately I will not be ordering again”

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Posted 3 years ago

“Decoration with rose petals was lovely. The taste of the cake was not worth the money. Based on the price and reviews I expected it to be extraordinary as compared to the other Cake vendors who actually provide better delicious cakes at half the price and with ease of availability. Delivery service is horrible considering the importance of ordering such an expensive cake for that particular day. I travelled from Windsor to London to pick up this cake as the delivery was delayed for a day and ended up spending much more than expected only to find that apart from the LOOKS of it the cake was not worth.”

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Posted 3 years ago

“I heard some amazing things but the cookies turned up very dry and in little plastic bags. I tried putting them in both the oven and the microwave but both times the cookies still were extremely dry and I needed a drink afterwards. The oven was the better option of the two. Definitely will not be ordering again and will be warning people not to if they mention the company. It’s rare that I write negative reviews because people need to make a living and I may have just had a bad batch, this one needed the review though.”

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Posted 3 years ago

“Your Brownies were luscious but the the delivery was a day late. (Missed Valentines day) I did note they were actually made on the day they were due (14.2). I ordered in plenty of time, so not the fault of the delivery firm? I dident complain at the time as I dident want to be more upset…..but now you’ve asked……”

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Posted 3 years ago

“I bought two cakes. The carrot cake was delicious, best I have ever had. Unfortunately the lemon drizzle cake was inedible. Stodgy, heavy and super sweet. Probably the worst I have ever had. Two cakes with two different reviews. I would definitely buy the carrot cake again. I think Cutter and Squidge need to re think the lemon drizzle. I offered it to my family but they all thought it inedible. It needs to be light and fluffy. Perhaps change your recipe?”

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Posted 3 years ago

“Wedding cake tin was okay but nothing blew us away. Tried to call to speak to wedding team and kept being put through and bouncing back. Will look for another company now as alarms me to order through them when couldnt get through”

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Posted 3 years ago

“Great delivery service and presentation but the red velvet cakes were bitter and not as nice tasting as expected”

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Posted 3 years ago

“Food was good quality and tasty but shame a Valentine’s Day box ordered plenty of time in advance came a day late!”

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Posted 3 years ago

“Ordered these for Valentines day and when my Wife received them there was no Valentines message included even though i wrote one in the order. So essentially i paid quite a lot for some nice, but quite costly brownies without a Valentines note. Not what i'd expected for the price involved.”

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Posted 3 years ago

“As always, great red velvet cake quality. The three stars go for the missing candle. I ordered two number 4 candles. Only one arrived. As a result I couldn’t use the other.”

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Posted 3 years ago

“cake was good, but not very special. the cream was not very tasty and the consistence was not that good. i´ve had better vegan cakes.”

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Posted 3 years ago

“I recently ordered a Brownie Box for a relative who had come out of Hospital. He didn’t know who they were from despite my typing a gift message. A similar thing happened when I ordered an afternoon tea box for a different person. Based on this it can’t be 5 stars - not sure if and where the message is included but perhaps this needs a rethink? Both items were enjoyed so in terms of quality and taste alone it would have been 5/5.”

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Posted 3 years ago

“I have already submitted a review and have not had any follow from Cutter & Squidge.”

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Posted 3 years ago

Cutter and Squidge is rated 4.6 based on 17,642 reviews