Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,592 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the mixed cookies from cutter and squidge about 3 years ago and there were so good. When I got a promotion at work last month I ordered these cookies as a reward and they were awful. Not sure if they changed the recipe or it was a bad batch, but I was very disappointed”

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Posted 3 months ago

“Dry And overpriced”

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Posted 5 months ago

We have just seen your review for your order. We are very sorry you have not received a response from us, unfortunately we cannot trace having received a previous review from you. Please could you resend it to hello@cutterandsquidge.com so we can look into this further.

Posted 4 months ago

“I ordered a 30th cake about 2 weeks in advance. On the day I had a message from DHL to say they will deliver to the restaurant. They never did, restaurant was open from 8am and fully staffed. I make countless phone calls to the company all afternoon and although we were only in London they did nothing to send out another cake nor call me back with a solution. Don't know why they need your phone number when you order the cake if they won't use it when they have a delivery problem. Very disappointed to not have a celebration cake.”

Helpful Report

Posted 8 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 8 months ago

“Can you do a no star review? Delivery just left somewhere, no accurate POD. Customer Service just fob you off. Probably great cakes etc, but no idea. If you are looking for a reliable supplier that will deliver, especially to businesses, I would recommend going elsewhere. You pay a premium for decent delivery and service and.....nothing. Such a shame, but essentially it's a people thing and they don't want to help if something goes wrong.”

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Posted 11 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 11 months ago

“Cake was never delivered for my daughter's 19th birthday. Excused given due to 3rd party delivery and out of their control !! This is shocking ! A birthday cake ?!! It will be delivered another day?? Don't understand !”

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Posted 11 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 11 months ago

“Very disappointing. Scones inedible and given it was a tea to share with my mum, seems that’s the minimum that should happen!”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Absolutely awful. Overpriced and low grade products. £60 plus got an afternoon tea you could spend slightly more and get more at central London eateries in person.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“awful customer service. my address had been defaulted back to the payment address so as soon as i saw this i emailed them. they said there is nothing they could do. i would be happy to have had them delivered a day kate than come to me as it was a birthday treat. so upset”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“I Have to say both my wife and myself were quite disappointed in the mothers day selection box, the textures of all the items were very similar and the taste was very bland, which is not what we were expecting, it was so disappointing we didn’t even finish the contents and chose to throw it away. But the order did arrive quickly”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Unfortunately the cake was extremely dry. Ended up throwing it out Very disappointed”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Never received my order. Delivery drivers did not contact the recepient and just marked it as delivered.”

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Posted 1 year ago