Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,592 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brownies were very thin. For the cake, there was a higher ratio of icing to cake so it was too sickly to consume. Disappointing as I’ve eaten this cake previously (hence why I chose to order it) and it was fabulous. I would love to know what has changed! Also I’d like to add that the courier posted the brownies through the letterbox and completely forgot about the cake. I had to run after her to prompt her about the cake. She was nearly driving off! It would help if items in the same order we packed together or kept together.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“I regret ordering the cake from here. Yhe cake was very similar to any ready ones in tesco or sainsbury!!! The sponke cake layers weren't fresh at all! Overall experience was really bad won't recommend the cakes to anyone and won't order again !”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“I ordered jam and all of them were out of date and I still havent recieved my second parcel. Terrible service.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Tinniest cakes ever and no where near enough of it despite saying enough for 10 each!”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Great brownies! But don’t trust their reward scheme! I built up my rewards by writing reviews but when I tried to use the money earned it didn’t work and no one at Cutter and Squidge could be bothered to help! Oh well!”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“More cakey than browniey. Bit dry too. Hetty's are much tastier.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“They didn’t give DPD the full address so it was only due to the kindness of the DPD delivery driver the second delivery attempt that the cake was delivered at all. They also have ignored every email I have sent trying to get a response on this.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“old and dry cakes were noticeable. industrial preparations without putting much love into them”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. I am very sorry you were not happy with the cakes. We make all of our cakes by hand with the finest natural ingredients. If there were issues with the cakes we would be more than happy to find a solution to resolve the issue. kindest, Annabel

Posted 1 year ago

“Small cake not much bigger than a cupcake. Arrived warm with just one already melted ice pack. It was overpriced for what it is in my opinion. Also, the salted caramel had clumps of salt so it didn't seem mixed properly. Wouldn't order from here again.”

Helpful Report

Posted 1 year ago

Hi, I am sorry that the cake did not live up to you expectation, the cake is a small postable cake around 5.5" wide and should serve between 4-6 slices. We are currently working on a larger version but the packaging development takes time to be able to delivery it across the country. We make all of our cakes by hand and with the finest all natural ingredients. We value all of our customers and would love to find a solution to rectify the issue. Kindest, Annabel

Posted 1 year ago

“Terrible ! They let me down fathers day item missing from hamper . Ruined experience was asked to photograph items received then offered a voucher but had to spend more money on postage!!@@ shocking experience ! Spent 1 hour on phone back forward .”

Helpful Report

Posted 1 year ago

“Disaster - I ordered 2 cakes which with delivery costs were together over £81. It was for a specific purpose, to be delivered on. Saturday. First it claimed it was delivered, with Photo. It had not been delivered , the photo was of a different house door. When I located the house door the owner said she had directed that the correct one was across the road, but it was not delivered . It apparently was delivered the next day, not fresh and left by the house gate. The whole point was that it be delivered Saturday, when we were at our friends. It defeated the whole purpose. I wrote to the company, they have never responded, no customer service, no reimbursement, 2 cakes delivered on the wrong day, not fresh, at a cost of £81 ! .. I will never use them again.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“Flavours don’t live up to expectations”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“I was looking forward to my pistachio and passion fruit cake for my husband birthday. I was left without cake as nobody touched it really . Not a tasty combination . I was given a voucher to spend towards another cake which I did found it to be nice from them . I bought the lemon drizzle cake this time which tasted much better then the pistachio/passion fruit . The cake wasn’t dry it was fresh but still at average standard compared to their competitors taking in consideration taste and price .”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“I ordered the wrong tea and Cutter and Squidge would not take them back stating its their policy for safety reasons. However its quite ironic that all their teas are individually wrapped and I assured them that I had not opened any boxes. Had the teabags been loose packed I could understand.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Please stop sending me emails. I am diabetic so won't be ordering for myself and I know how to contact you if I want to”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 1 year ago

“This cake contains palm oil 😢😢😢 only realised after I bought it. Very sad now as palm oil is a devastating ingredient, as the plants that produce it are grown after amazing wildlife forests have been burnt and cleared to make way for them. Countries producing palm oil are encouraged to supply us with this ingredient at great expense to our global natural habitat when we could be using safer alternatives like sunflower oil 😢😢😢😢😢😢😢”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Not very tasty. Too sweet. Falling apart- sponge from filling. Sponge was dry or not fresh”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Sadly my friend never received her brownies as the DPD driver left them on her front step without even knocking on the door and someone stole them!”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“Cancelled my order the day before delivery and after the cutoff time for any other business to deliver a replacement order the next day. No real apology offered and yet I continue to receive emails asking for reviews as they didn't take the time to remove me from their mailing list after not completing the service.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

“My order got cancelled one day before the event and I had to get the cake from Sainsbury's!”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 17,592 reviews