Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,622 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,622 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 15th April 2025

1855

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the afternoon tea for 2, quite disappointing. The cake and brownie were so dense and stodgy, we only ate half at a time and still felt rubbish afterwards, would not recommend.”

Helpful Report

Posted 3 years ago

“When ordering, the auto fill copied the delivery and billing address as the same even though these were a gift to be delivered to a different address. I immediately emailed to correct the billing address. I was told that there was nothing they could do do. Very unhelpful. I tired to contact the delivery service. Again I was told there was no way to change the order, despite emailing within seconds to correct it. The brownies got delivered to my home address while I was at work. They then went to a depot a good 20 minutes away which I had to collect them from. The most irritating part was that they would have fit through the letterbox!! The whole thing was just infuriating. I eventually just ordered some from a different website. When I picked the brownies up they were just ok. What a lot of hassle for a gift that should have been easy.”

Helpful Report

Posted 3 years ago

“Carrot cake tasted nice and fluffy and not too sweet but the decoration left much to desire and looked like a cheap M&S cake. Appearance wise it was most disappointing.”

Helpful Report

Posted 3 years ago

“Lovely but expensive cake as ever. Ridiculous customer support that essentially was ‘computer says no’ when you try and use a gift voucher (that is essentially pre payment) to pay with discount code.”

Helpful Report

Posted 3 years ago

“I was disappointed with my order. Cake wasn’t good.”

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Posted 3 years ago

“Let down by DPD who delivered 3 days late!”

Helpful Report

Posted 3 years ago

Hi Jeanine, We are disappointed that your order didn't arrive in time, unfortunately DPD is a third party courier that we must rely on to do our nationwide deliveries, regardless this should not have happened so we have reached out to you in hope to rectify the situation. Kindest, Team C&S

Posted 3 years ago

“Had a voucher for a Xmas afternoon tea There were no Xmas afternoon teas left so we had to order a normal cheaper one. Tried to add items to make up price difference. It was impossible without paying extra postage, which seems mad. Didn't pay extra for a reasonable delivery slot. Was supposed to arrive anytime before 9pm. It arrived after 11pm and was left outside all night. Cake was nice. Scones were average. Loads of plastic packaging. I think we got it half price but didn't seem to be a bargain.”

Helpful Report

Posted 3 years ago

“I have ordered a pack of brownies for my friend typed into recipient address his address, I remember as it's a long address. However, brownies arrived to my address and I was shocked how unhelpful your customer service team was.”

Helpful Report

Posted 3 years ago

“The delivery was very good but the cake was really dry, did not taste nice and we couldn’t eat the whole thing, which is a real shame as usually a big fan of cutters and Squidge.”

Helpful Report

Posted 3 years ago

“Cake was good but delivered to the bride a day late! Customer service was terrible. After a failed delivery when the recipient was in, the only option I was offered was to pay for another delivery charge for a second attempt on the same day! I pointed out this was the responsibility of C and S, not the customer. The customer service lady was young, naive and had no authority other than keep repeating that the computer says 'no'. Sadly, after being a loyal customer for a few years I've found a new cake/brownie supplier and already found them to be more friendly, and accomodating. Shame.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. I am sorry to hear what had happened with your order. I can see from investigation this order was attempted to be delivered on the day selected by you however this was unsuccessful as there was no answer from the recipient. I can also confirm the number provided was also contacting but again unfortunately there was no response. We do rely on third part couriers to deliver our orders and unfortunately based on no response their policy is to try to deliver the next day free of charge which I can see happened and your order was delivered successfully on this occassion. Again I am sorry to hear what has happened and do apologise for any inconvenience caused but our courier service did attempt to successfully deliver but after no response they were unable to wait any longer as this would effect other customers orders for that day . Kind regards , C&S

Posted 3 years ago

“Looked lovely but gave me a stomachache and my partner who’s birthday it was. I think something was to rich or off”

Helpful Report

Posted 3 years ago

“was very disappointed to have to pay £6 postage on a £20 gift from a friend! most of what i wanted was also unavailable! I would not buy again!”

Helpful Report

Posted 3 years ago

“A bit disappointing to be honest.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, C&S

Posted 3 years ago

“Hello the goods arrived beautifully packaged and on time- thank you. I thought the cakes were ok but very very dense. I was disappointed with the quality and taste of the cakes. The hot chocolate swirler’s were lovely. Thank you.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you were unhappy with the products received. We bake our products fresh daily, use all-natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Have ordered a few times and have always been thrilled. Was disappointed in the Christmas cake which was quite dry and nowhere near as delicious as all the other cakes we’ve had in the past.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email Team C&S us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kind regards, C&S

Posted 3 years ago

“I really felt it was overpriced. One tiny truckle of cheese in the cheese, biscuit and prosecco box. Delivery was quick though and nice ideas for gifts. I’ll put it together myself in future though.”

Helpful Report

Posted 3 years ago

Hi , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Delivered on time but product is Overpriced!”

Helpful Report

Posted 3 years ago

“I ordered a festive afternoon tea box for my parents who have been isolating due to the pandemic. Unfortunately the contents was underwhelming and satisfactory at best, which was disappointing.”

Helpful Report

Posted 3 years ago

“not happy with the cake or the delivery. Waited all day for the cake and tracked it in my area before it disappeared. Apparently driver said I wasn't home when I clearly was! Next day waited and waited and then was told it was delivered. Apparently driver just left it in the flat foyer without bothering to come up to the flat at all. Cake was ok, but the filling was just too too sweet, had to throw it away. It's a pity as I had used C and S for delivery to my daughter's boarding school, that's why I wanted to see if it was really nice as the reviews said. Sadly I will look elsewhere”

Helpful Report

Posted 3 years ago

“Purchased a hot chocolate spoon set as a gift and with no way of looking at them as box arrived sealed up (not a bad thing) but (would be a bit obvious if I opened them prior to gifting) we have since had a good look now gifted and one appears to have white mould and most have poor dates seems the hot choc spoons are not included in the made every day quote they imply. And delivery is not worth it. Overall not a good quality product for the price.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review. I am sorry to hear you were disappointed with your order. If you would like to email us at hello@cutterandsquidge.com with what was disappointing we can certainly look into this further for you. Kind regards, C&S

Posted 3 years ago

Cutter and Squidge is rated 4.6 based on 17,622 reviews