Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,583 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not tasted good what I was expected An average cake I had to buy new cake to make it special”

Helpful Report

Posted 3 days ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 21 hours ago

“i am unable to leave a review, after complaining that my parcel was taken due to the delivery driver leaving it at the door when we were not home… you kindly sent a replacement out, unfortunately we work Monday to Friday and again were out after the first incident we didnt think it would be left outside the front door again but yet again it was and went missing! My wife has emailed but we’re are yet to receive a reply.”

Helpful Report

Posted 3 days ago

We’re truly sorry to hear that your recent order didn’t bring the joy we always aim for. That’s not the kind of magic we like to deliver! To make it up to you, we’d love to offer you a complimentary order up to the same value of your original order. You’re welcome to claim this at any time that suits you best. Simply reply to this email when you’re ready, and we’ll process your new order for you. Once again, we’re truly sorry for the hiccup – and we can’t wait to bring a smile back to your day (and hopefully a few crumbs of happiness too).

Posted 21 hours ago

“Not happy with customer service”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“I am extremely disappointed with this order. I ordered an afternoon tea hamper with prosecco to arrive for my mum on the Friday before Mother’s Day. We were given a time slot between 12-2 which was perfect. There was a delay with the driver, no explanation why but it wasn’t delivered until the evening in which case it’s a pointless gift as couldn’t be eaten that night! And had to be saved for the following couple of days (when not as fresh). There should have been better communication from cutter and S. I tried calling multiple times to locate the delivery and was met with endless wait times so I gave up.”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“I'd love to write a glowing review, but unfortunately my experience was not great. The delivery driver delivered the wrong cake to my work reception, so I had to call C&S to get that rectified. Then the gluten-free cake was very dry & tasteless. Sorry to say I wont be ordering form Cutter & Squidge again :-(”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“produch too small and overpriced”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“My order got cancelled due to THEIR OWN TECHNICAL ISSUE, phoned them up and they promised to deliver my order on the day we needed it for an event when i had booked for the day before to avoid any disappointment. The order got delivered after the event, absolutely making the event a total disaster.”

Helpful Report

Posted 2 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“No birthday note attached. No happy birthday written on the cake . Very disappointed”

Helpful Report

Posted 2 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 2 weeks ago

“I can’t tell if the cake was old or that’s just how they make them but all four slices that I received were dry with cracked dried frosting on top. Pretty disappointed.”

Helpful Report

Posted 3 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“I emailed Cutter and Squidge regarding this my missing order, they have still not responded.”

Helpful Report

Posted 3 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“the products were dry”

Helpful Report

Posted 3 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“We have ordered this cake a few times between me and my husband. Both being Vegan it’s really hard to find great Vegan cakes for our birthdays. Unfortunately I found the cake very dry and not like the previous occasions when ordered. We both agreed that it tasted a lot dry then other times.”

Helpful Report

Posted 3 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“Cake did not arrive on my birthday and simply disapeared,so if the transport company does not have it meaning was not sent!Horrible service on my first time”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 4 weeks ago

“Very dry, didn’t enjoy it”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“Make sure you order with a delivery date a few days before your celebration. Late deliveries that miss the day the cake as needed are brushed off by Cutter & Squidge as not their problem. Shocking service”

Helpful Report

Posted 1 month ago

We’re so sorry to hear about your experience, and want to assure you that this is not to our usual standards. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you.

Posted 1 month ago

“I ordered Passionfruit And Pistachio Cake for my mom and this was not fresh at all. Not happy with the cake at all. I think it was a few days old cake.”

Helpful Report

Posted 2 months ago

“Who are these spamming buffoons and why are they sending me dozens of unsolicited emails despite my asking them to unsubscribe me many, many times? This is against the law and I have now sought the help of the ICO who will doutbless come down hard on these charlatans. Unless you want you inbox filled with drivel, do not contact this mad company.”

Helpful Report

Posted 2 months ago

“Cutter and Squidge not only failed to deliver a Christmas gift cake despite the order was made well in advance, but their customer service put the responsibility with the delivery company for the fail. Although the website gave me the option for a next day delivery for my postcode on certain cakes (I have the picture to prove this), which I chose and paid the express delivery fee, the cake never arrived despite countless calls and emails to the customer service and my efforts to speak to a manager was disregarded. As the cake was a Christmas gift, we had requested our hosting family to not get any desserts as we had ordered a cake which made this whole thing even embarrassing for us. I tried asking customer service immediately to send another cake to the address as a redemption to our hosting family for the mess and they refused to do that but instead offered a £20 credit note for next purchase despite me notifying them that I will close my account with them and not order again. If they provided correct information in their website and write a two day delivery instead a next day delivery option, I would have chosen another local option to save the hustle. Their customer service attitude was completely unacceptable to which I kindly noted that is was their responsibility until a product they sell gets to the final destination, the customer. Especially as this service was charged and paid well ahead of time. I expect nothing but the service they promote in the website, at the time stated, for the expense asked and if they can’t achieve that, then they are misinforming their clients and can’t comply with their own rules.”

Helpful Report

Posted 3 months ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 2 months ago

“Had the mixed cookies from cutter and squidge about 3 years ago and there were so good. When I got a promotion at work last month I ordered these cookies as a reward and they were awful. Not sure if they changed the recipe or it was a bad batch, but I was very disappointed”

Helpful Report

Posted 3 months ago

“Dry And overpriced”

Helpful Report

Posted 5 months ago

We have just seen your review for your order. We are very sorry you have not received a response from us, unfortunately we cannot trace having received a previous review from you. Please could you resend it to hello@cutterandsquidge.com so we can look into this further.

Posted 4 months ago

Cutter and Squidge is rated 4.6 based on 17,583 reviews