Cycology Clothing Reviews

Name: Cycology Clothing
Rating: 3.25

3.3 Rating 111 Reviews

55 %

of reviewers recommend Cycology Clothing

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Metrics

3.3

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Cycology Clothing 1 star review on 14th November 2024

Cycology Clothing 1 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a paid for $120.00 for a bib on 12/09. I have not received it to date. I have sent sesveral emails to the company, and received zero response. As a professional with over 25 years of customer service experience, I find it unacceptable to not respond to a paying customer with follow up actions or resolution.”

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Posted 4 years ago

“I receive my 1st order from Cycology but they sent the wrong size. I have emailed the company twice but they haven't responded. I do expect a company to have better customer service when there is a problem.”

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Posted 4 years ago

“Just got my new "see me" cycling shorts...they are the most comfortable, well made shorts ever!!! just wanted to thank you...all the products I've purchased from you are outstanding....”

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Posted 4 years ago

“I just received my day of the living jersey! The best jersey I ever put on, I’m a tall, lankey guy and the large long sleeve fits like a dream ! Can’t wait till I come up with some cash and get the matching bib shorts. Thank you and cycology will be the only brand I wear in a matter of 2 years until all my other stuff is subbed out 😂 Kevin”

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Posted 4 years ago

“I absolutely love the items in my order. Everything I've ever gotten from Cycology has become my favourite, and that comes after 20+ years of racing and riding experience and I've had a lot of quality gear. I need to try your bibs next, but I keep filling my cart with irresistible jerseys! You have a fan!”

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Posted 4 years ago

“Just purchased my Cycology cycling jersey about a month ago and LOVE it - really good fit. The range of accessories is also really big with heaps of different designs. Great customer service too”

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Posted 4 years ago

“Unfortunately ordered an incorrect size so had to return for a refund I used the returns form on the company website, I had a notification that the item had been signed for but it now appears that they had moved business premises. I have been in touch with customer services which was no help whatsoever they insinuated that it was my mistake and said they moved in March which meant their returns form was wrong I ordered my item in July so where could I have got the address from I'm not just making up the address, terrible service and now just ignoring emails.”

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Posted 4 years ago

“First time customer. Product amazing in quality and design. Really original stuff. Service great, very helpful with sizing suggestions. Highly recommend these guys.”

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Posted 4 years ago

“I had bought a few items from Cycology recently and I love the products. One item had a small sewing defect and I sent them a message. Within an hour they asked for a picture. After I sent it they immediately refunded my purchase! Top notch customer service in my book. Thanks Deb!”

Cycology Clothing 5 star review on 23rd July 2020

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Posted 4 years ago

“I ordered my first piece, a Frida design women's jersey, and just love your stuff. I'm a petite cyclist, and it's hard to find cool (not boring) designs that flatter my figure. I just ordered more, and my fella will, too. Glad we found a ya!”

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Posted 4 years ago

“Ordered a T shirt on 17 June, still no sign of it on 22 July. I never received notification that it had been posted so I assume it wasn't. I have emailed them multiple times to ask for a refund, but with no success. No concern for customers at all.”

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Posted 4 years ago

“I just wanted to thank you again Cycology for helping me out with our large order. Our group rode our 100 mile challenge last Thursday and everyone loved the look, feel and performance of the Cycology shirts. One of their favorite things (besides the design) was the bottom of the sleeves. It stays put without making a ridge on the arm because of a lack of a hem. The socks were a huge hit and one of our team members even ran a trail ultra-marathon in them as they were so comfortable!”

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Posted 4 years ago

“Received my jerseys a couple of weeks ago. What can I say. Brilliant product. Keeping you just right temperature wise. Wicking is great, nice dry ride. Will be buying more. Just don't tell my Bank Manager. 🙄”

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Posted 4 years ago

“I wore the Boho jersey for the first time on a ride this past Sunday. I received two "I love your jersey shout outs" on the trail and one woman approached me after my ride to ask where I bought my jersey. I own a fair number of workout gear pieces (gym, riding, etc.) and this is the first time I've had so many people comment. Your jersey designs are fabulous, colorful, unique and stylist and I hope to add a few more to my collection in the coming months. Great product and personal customer service equals a winning combination. I am a happy customer and will be promoting your product to all my friends.”

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Posted 4 years ago

“Genuinely the worst customer service I’ve ever received-and I order everything online! Refusing a refund for a parcel they can see has been lost, refusing to even answer PayPal in the PayPal dispute. Offering guaranteed Father’s Day delivery for items that never arrive! I used to genuinely love your gear, and I have so much of it! As an avid cyclist and online shopper I would never recommend you to anybody! Your customer service skills are shambolic and you cannot steal people’s money and legally get away with it, I think your ‘customer service.’ (Laughable) team need a refresher on the sale of goods act! Maybe you can return my money now?”

Helpful Report

Posted 4 years ago

“Returns policy is really poor. No useful communication throughout my return.. Still don't know if they have the jersey and if I'm getting a refund. Can't do a simple exchange. I am £60 out of pocket.”

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Posted 4 years ago

“Purchased for the first time and will definitely be back. They have far and away the most original designs in the market and the quality is amazing for the price. I'll be back.”

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Posted 4 years ago

“I am delighted with my Cycology jersey – having ordered from 2 other recognised cycling internet stores and returning items due to poor quality, I was so pleased to see this jersey was of such a good quality – a structured fabric and zipper, comfortable, easy to wear and most importantly – stylish! I will definitely be ordering other items from Cycology in the future – it’s now my ‘go to’ cycle clothing store”

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Posted 4 years ago

“I think this is a scam. Customer support is arrogant and stubborn. Ordered online and the order was duplicated (by Cycology) and paid for twice. Cycology's only proposal was to return one delivery for a refund, but they would not refund the shipping costs. With the cost of returning the items, I would have been out of pocket, so no option really but to keep the duplicate order. If anyone else has had this happen, please respond. It is a well-known e-commerce scam.”

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Posted 4 years ago

“Okay that was the fastest shipment ever! thanks so much Cycology for the expedited service. Absolutely love all of your jerseys….. I wasn’t a bike rider other than for spin classes before this Covid mess, but now I am and I am so glad I found your website. I now have a full wardrobe of your shirts!! :-) Again I ABSOLUTELY LOVE all of your prints and the quality is amazing!! You all really do have a great product. Jennifer”

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Posted 4 years ago

Cycology Clothing is rated 3.3 based on 111 reviews