“Daals does not deserve any stars!! The color is not as described and is much darker with hideous contrasting color that is charcoal on the backrests and near black on the seat cushions. Daals argues that the photos do not reflect actual color. What else can online shoppers rely on? NO FREE RETURN so think twice before you put your money down unless you are happy to pay the shipping costs for 10.2kg by a courier organized by yourself. The Terms & Condition tries to override the Consumers Act so mind the small prints. Reviews on Trust Pilot also mention about Daals’ Return Quality Inspection that many have failed and only get partial refund. A lot can happen during transit in return and consumers bear all the risks. Daals earn more by reselling return products with partial refund. How despicable! Awful customer service paid to guard than to help. Daal really makes a bad name for online business!”
“Purchased a office chair as needed an upgrade. Great quality for the price paid. Super fast delivery think from point of ordering to delivery was only 4 days.
Super comfy and looks more expensive than it was.
Time will tell but comfortable as expected”
“Awful. Absolutely awful. I have now endured 38 emails over what should have been a simple return, which has dragged out for over six weeks and taken hours of time. Having now reached the stage of receiving 'a refund' they have not transferred the money, meaning they have told me on email I have been refunded, but my account says otherwise. Totally frustrating and a complete waste of time. As for the product, it was awful.”
“Ordered a chair next day delivery 4 days ago and still not arrived. Paid £9.99 for next day delivery too. No updates via customer services and DPD. No sign of item. On to customer services everyday and clearly they are put on a tight script with getting robotic responses back and zero help. Was told to wait on Friday, Saturday I was told to come back on Monday as they could not talk to DPD over the weekend and Monday I contact again and they say they have no idea where the chair is and say they have the same DPD tracking as I do. They refuse to give you a refund despite the inconvenience and stress and time you waste chasing these incompetent fools. I’ve never experienced a company quite like it that seem to hate the customer. They still have no idea where my chair is and won’t refund me incase it leads to complications for them.
‘If we refunded you without knowing where it is and DPD delivered it that would complicate matters even more, which is why the processes we have are in place. This process will not be changed I'm afraid’ - this response is not acceptable!!! That the customer is to blame and be without money because they don’t know where the item is that was meant to be delivered to me??!!
Which is crazy when it is their fault and error. No refunds, no compensation, no compassion for customers. I never normally write reviews but this company have vexed me. I’m now £125 short with no item that was urgently needed and no resolution or response as to where it is. So upset and angry. If I were you do not use this company. Order somewhere else that can actually deliver an item and save your stress. I have since reported this company on all platforms as it’s concerning. I don’t want anyone to go through this upset. I dare to think how they must mistreat vulnerable people. Don’t make the same mistake I did taking a chance on Daals they are awful people. SAVE YOURSELFS!!”
“Was looking online at sofas with Daals, placed one in my trolley and was deciding wether to buy or not. Then a few moments later Daals started ringing me, this is very intrusive, I did not ask for a call and did not expect to be cold called. Disgraceful behavior and definitely won't be ordering from them now”
“Awful service. Awful product.
I ordered a desk for my son and it arrived late, it also arrive damaged. No offer of a refund only a replacement plinth. That arrived damaged so that goes to show the awful quality (and not cheap to buy!).
I finally got a response from customer service who still didn't offer a refund until I complained. Over a week later from saying they would collect it, I still don't have a date for collection and I am housing a huge box of a naff desk and down almost £100.
Avoid.”
“Thank you ! Great balcony chair, initially missing 2 screws but once contacted, they sent them straight away.Only downside, could be packaged better.”
“This company doesn't even deserve a star. Extremely poor customer service. Damaged goods wont exchange the item but expects us to pay for the return... this has been going on for months. If I could up load emails back and fourth I would. I would NEVER recommend using this company ever......”
“TOTAL SCAM, BAD QUALITY, MISSING PARTS!!!
Bought a gazebo at the end of summer, when putting together found most parts missing. Asked for the parts and they sent one part. Asked again for the parts and again sent 2. It’s now Jan 31st and I am still missing 2 parts. Have asked for a refund and return of goods but was refused. I advise everyone to STEER CLEAR of this unacceptable business you will lose money, time and the will to live anymore.”
“Brought a gazebo from here which came with faulty parts/no paperwork or instructions. Replacement parts that were sent had rust all over them. The whole thing fell apart and customer service took no responsibility. They said it was a complex issue because of the price (I.e. too expensive to take responsibility for).
They blamed me as apparently I was told to not leave it out in the wind (was that written on the paperwork you didn't send me?).
Worst service I've ever received from any company and £300+ wasted. Would never recommend even to my worst enemy. Offered a pathetic 20% refund despite all the rusty faulty parts.”
“I bought a dining room table and chairs and the chairs would not assemble properly as holes not in correct position. I have sent photos and they have agreed to uplift and full refund. It's been 4 weeks and I still do not have an uplift date despite chasing them 2 or 3 times weekly. Don't use this company their product and customer service is awful/disgusting/terrible.”
“They were terrible to deal with, need chasing every step of the way. Got delivered shoddy furniture and took months of phonecalls to get a return sorted. They even forgot about my return at one point..
Use this company at your own risk.”
“Daals have to be the most monumental waste of time I have ever experienced. They show zero respect, regard and care for customers. I ordered an item and was told it would arrive in 5-7 days. Over 6 weeks later it still hadn't arrived. In fact, twice they tried to deliver it but the items was not on the van. I was then told it was out of stock and instead they wished to give me another product instead - why would I want that?
They tried to arrange a delivery with me twice, but called with less than 24 hours notice before the delivery, which is not enough time to rearrange work shifts to be at home. Apparently there is no options to book more than 24 hours in advance. To this information I provided several days and times of when I was available yet they once again arranged a delivery for when I was not at home.
Requesting a refund and cancelling my order also was not an easy process. I had to call up and speak to 3 different people. I requested to speak to a manager twice and they never called me.
I would NEVER recommend this incompetent company. Order from places like Made or Wayfair. They delivered earlier than the days they estimated, gave more than 24 hours in advance to arrange a delivery, and gave options for days and times.
Daals are truly abysmal and are not worth dealing with. They caused so much more unnecessary stress and have been so appalling with their lack of care. Avoid them like the plague!!!!!!”
“Ordered a table 1st Oct which was delivered on 6th. Table was defective as base did not fit top, I was sent two different table parts. After numerous phone calls as well as emails, it took 16 days for DAals to decide they didn’t have the correct table part to send me so offered a partial discount for a table I couldn’t use! It then took a further 2 weeks for them to arrange collection. This was collected on 2nd Nov and I FINALLY got my refund on 5th December. Worst company I have ever dealt with!! Avoid at all costs!!”
“Bought chairs which were damaged then they offered a refund of 15% which i refused. They asked me to put WD40 on brand new chairs! Bad customer service and even worse products. Managers don't even respond to complaints. Now refusing to deal as been over 30 days. Avoid at all costs.”
