Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service from the ladies at the Harrogate store.”

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Posted 7 years ago

“The parcel was well packed and secured, shipped quite fast after placing the order as well. The email updates keep you posted about each step. There was a mistake in the shipping email (wrong courier name was given), but I wrote to customer care to clarify and they got back to me within a few hours. Overall thumbs up ! :-)”

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Posted 7 years ago

“very quick delivery good customer service,willing to help and good prices”

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Posted 7 years ago

“My wife had the same trainers in a different colour so was happy to find them in a different colour for her as they are apparently the most comfortable she’s ever worn, really happy with your online service”

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Posted 7 years ago

“Delighted with my boots.... Great quality and very comfortable......”

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Posted 7 years ago

“Placed order for 2 pairs of boots on 21st Nov - paid for express delivery and received notification they would be delivered on 22nd. Nothing turned up and tracking said that they had been delayed. Various emails to customer services produced a response on Friday 24th that the carrier could not trace the order but that another delivery would be sent and be received on Monday 27th. Tuesday 28th November 4.30pm. still no delivery and no response from customer services. So.. they have the money and I have no boots - can't get a refund until I can send them back. Will not be buying from Daniel again.”

Helpful Report

Posted 7 years ago

Dear Lesley, I am sorry you faced issues with the delivery of your order. During our busy periods we do ask customers to allow at least 24 hours to be responded to on email. I can see from the system we responded to you via email on 23rd of November after your call with my colleague. We have also been in frequent contact with you over the days following the 23rd to keep you updated on the status of your parcel. As you paid for priority delivery we did refund that delivery charge for you. We also sent the boots out to you again on the 29th November after UK Mail confirmed that they had lost the original parcel. I can see this new parcel was delivered and signed for on November 30th by an 'R Call' at the delivery address you put down. However if you are wanting a refund on this I have emailed you a pre-paid returns label to send these back to us. Once we receive back we will issue a full refund. I have also included a discount code to use on your next online purchase with us. I am very sorry for the inconvenience caused on this matter. Kind Regards, Emma Customer Services

Posted 7 years ago

“I ordered a Michael Koors phone case that is very nice,it also promised a lovely gift box that was not right. It was a flimsy cardboard with a plastic window,wouldn’t even call it a gift box. Don’t know how the case fits yet as it is a gift.”

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Posted 7 years ago

“Delivery was excellent,very happy with my boots warm and smart.”

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Posted 7 years ago

“Great brands at great prices, and helpful customer services”

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Posted 7 years ago

“Easy to order and delivery within 2 days over a week end. Unexpected as thought delivery would be delayed but received on Sunday which made my day. Great service !”

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Posted 7 years ago

“I have brought six pairs of shoes from Daniel Footwear and the customer service I’ve received has been outstanding. The items arrive quickly, well packaged and are always of a high standard. You receive a top end service in line with the top end products that they sell.”

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Posted 7 years ago

“Great selection of shoes,and boots. Quick delivery very happy.”

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Posted 7 years ago

“Prompt delivery and both pairs of shoes were perfect”

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Posted 7 years ago

“Great price for Ugg Boots, but I could find and they arrived when I was told they would! Would definitely use you again”

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Posted 7 years ago

“Your shoes are beautiful and very comfortable!”

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Posted 7 years ago

“Ordered pair of Hogl sneakers. Arrived as promised. Sadly not suitable and needed to return them. Customer Services were extremely helpful with a return query I had.”

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Posted 7 years ago

“Quick delivery, stunning boots cant wait till Christmas to get them.”

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Posted 7 years ago

“My husband has bought me these boots for chirstmas. Have tried them on and love them. So comfy and not too high. Can't wait to get them at Christmas”

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Posted 7 years ago

“Ordered a size 37, received a 41 Sent it back straight away and still no communication about refund 👎”

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Posted 7 years ago

Dear Claudia, I am sorry you received the wrong size boot. I will pass this onto the warehouse manager for him to investigate why this happened. I can see you have now been fully refunded earlier today by my colleague. As we were not aware of the mistake until we received your order back we had no way of rectifying this sooner. Once again I am very sorry for the inconvenience this caused and I do hope to see you shopping online with us again in the near future. Kind Regards Emma Customer Services

Posted 7 years ago

“Very prompt delivery. Only place on the net that had the shoes I wanted in my size. Nice letter accompanying the delivery.”

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Posted 7 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews