Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem with an item bought from Daniel Footware ,they couldn’t have been more helpful. Great service thanks”

Helpful Report

Posted 6 years ago

“Wrong size sent. The box stated the correct size but the shoes inside were clearly labelled the next size up so clearly a previous return not checked by warehouse staff. Got a shirty reply from Daniel CS saying the correct order had been despatched and I should check the sizing guide!!! They did attach a free returns label as a "gesture of goodwill" rather than in recognition the error was theirs from the outset, not mine. I returned immediately but still waiting for notification of return (I have proof of posting) and refund and its over 10 days ago now that I returned them. I have asked for a refund of my original (expedited) postage costs in accordance with the Distance Selling Regulations and my statutory rights. The silence has been deafening. This is my first and last order with Daniel Footwear. Shambolic and unapologetic customer service is the reason I will never order from them again.”

Helpful Report

Posted 6 years ago

Hi Larissa, I'm very sorry to hear of your poor experience with ourselves. This isn't the standard we aim for, I have credited your online account with £25 web credit for you to use against a future order to give ourselves a chance of offering you our usual fantastic service. Regards Mark Customer Services

Posted 6 years ago

“Paid for next day delivery but only one of the two items ordered came, the next came the day after, BUT........ after reading reviews which weren't great I still gave them a try and I am glad I did, got 2 pair of ugg wellies for my granddaughters and they were lovely, will use again”

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Posted 6 years ago

“Amazing quality shoes will defo be using this website again”

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Posted 6 years ago

“I am so happy with my first purchase.: ) Fast delivery, great prices and superior quality. I will be purchasing alot more in the future.”

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Posted 6 years ago

“This is the second time i have used Daniel footwear you get a great service easy to use quick delivery cant fault it .”

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Posted 6 years ago

“Will most defiantly use again”

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Posted 6 years ago

“Great service, item arrived as promised with no issues. Was very reluctant due to some poor reviews online but their prices were worth a chance. Would definitely use again.”

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Posted 6 years ago

“I ordered a Tory Burch pocket book and it is simply gorgeous!! It arrived a lot sooner than I expected and I will DEFINITELY be shopping with Daniel Footwear again.”

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Posted 6 years ago

“good quality, very happy”

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Posted 6 years ago

“Fast delivery great price although the wrong colour came I still kept them”

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Posted 6 years ago

“Boots are fine, but they send you spam by text message, so I will be deactivating my account and not using them again.”

Helpful Report

Posted 6 years ago

Hi Dominic, Sorry to hear you have received an unwanted text message, I will ensure your details are removed from our SMS list. I hope you consider using Daniel Footwear again in the future and once again apologies for this mistake. Regards Mark

Posted 6 years ago

“Quality luxury merchandise for a fraction on the cost and the delivery timeframe is exceptional. I’m so glad I found this site and I have connected several of my friends to this wonderful shopping resource. The customer service has been great in working with me for merchandise that was out of stock.”

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Posted 6 years ago

“Quick delivery. Good price. And a wee note wishing Kerr Xmas too.”

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Posted 6 years ago

“Great price and a very quick delivery of the Fly London boots I purchased.”

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Posted 6 years ago

“Ordered two items and they came at different times which wasn't a problem. The first delivery came which mentioned that both items were included when only one arrived. I contacted Daniel Footwear by email and they answered very quickly to say that the items were in different packages and appreciated their quick response.”

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Posted 6 years ago

“Fab boots x sooo comfy xx”

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Posted 6 years ago

“Fast efficient service Loved my new bag Definitely use this service again Fantastic”

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Posted 6 years ago

“Great service, fast delivery, well packaged and very happy with the boots....thank you! Would recommend Daniel Footwear”

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Posted 6 years ago

“Great service will shop again thanks”

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Posted 6 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews