Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A question I emailed in was answered promptly and helpfully and I was impressed with the speed of the delivery.”

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Posted 8 years ago

“Lovely bag just what I wanted I just wasn't happy the tag looked old on the bag”

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Posted 8 years ago

“Ordered Ugg boots, which were lovely but the wrong colour! Rang customer services and explained that we needed the boots for a trip in a few days time. They were marvellous and sorted the problem straight away and the correct boots arrived in record time.”

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Posted 8 years ago

“Shoes arrived quickly. Packaged individually which was nice as the shoes were baby shoes and quite delicate in design. Constantly kept up to date with information regarding my order . Will definitely be using this store again x”

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Posted 8 years ago

“I asked for a specific day for delivery, and this was exactly as requested. Sadly the shoes were too big( although I already had Ash shoes in the same size but different style. I was slightly taken aback when realised I had to pay the return postage - but that was my own fault. I should have read the delivery and returns policy! Very helpful male sales assistant helped me initially with my order.”

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Posted 8 years ago

“The boots are lovely however I was annoyed to find out prior to me even wearing them that they have now been reduced to £59.19. I am in two minds to return them and order them again or can the difference of£15 be credited to my card I payed with? Caroline muir”

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Posted 8 years ago

“The perfect boot ........... except the tops are very big and made them look a bit like wellies! Sadly I had to return them. Disappointed that I had to pay for deliver AND collection. Even though they were in the sale, they were still over £100 and I think that should equate to some of the postage being paid.”

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Posted 8 years ago

“Efficient Service - but the style was for a more slender leg”

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Posted 8 years ago

“Order and delivery was very easy. My purchase was delivered In good time and I LOVE MY NEW BOOTS!!!!!!”

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Posted 8 years ago

“The shoes are nice, but they were advertised as reduced from £99. When they arrived the box showed they had been 99 Euros, not quite the same but overall the price I paid and the delivery costs were fine.”

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Posted 8 years ago

“The boots were absolutely gorgeous! Although I paid for next day delivery the item did not arrive next day however, I was refunded the delivery charge. This was my first order on this site & I will be ordering again!”

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Posted 8 years ago

“Speedy delivery, item as expected however packaging I didn't find acceptable it was in a plastic envelope and was posted through my letter box, I would have expected it boxed when sent lucky enough it wasn't damaged in transit.”

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Posted 8 years ago

“Very fast delivery. Problem with item being ordered & confirmed but then had email saying it wasn't in stock. But excellent customer services. I am a satisfied customer.”

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Posted 8 years ago

“Ordering process was easy and the goods were exactly as they appeared on the website. However there were issues surrounding delivery. The Customer Services team were excellent in resolving the issues - they were pleasant, very professional and keen to help and a real credit to the brand. It is a shame that the courier service let down the whole Daniel Footwear experience. It took 3 days longer than expected and the courier threw the unattended package (without a signature) over my garden wall! This is the only aspect of the service I had any concerns about.”

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Posted 8 years ago

“Good value especially at the sale price - although I am not sure I would purchase at full price -”

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Posted 8 years ago

“Apart from the fact that my parcel arrived on a different date to the one quoted (so I had to make a trip to the Post Office two days later) this was a good experience. My bag was also bigger than I expected. So earlier, bigger and at a discount what's not to like?”

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Posted 8 years ago

“Fast , efficient purchase. Happy to be given 10% discount as new customer as footwear was expensive. Fast delivery but only negative point was that I did nt get an email re: delivery date as advised, they just turned up by surprise & luckily I was home.”

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Posted 8 years ago

“The ugg boots where not of the usual ugg quality that I'm used to however I am still leased with my purchase. Delivery updates very good”

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Posted 8 years ago

“I got my bag as Christmas present from my fiance I love it, really nice soft leather. I have ordered from Daniel before and I did leave a review about my last bag not coming in a box which meant the bag was a bit crushed on arrival (obviously the couriers dont know what is inside) but have to say this bag was all boxed so i was really pleased this time plus prompt delivery considering it was only ordered a week before Christmas, it arrived 3 days before Christmas”

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Posted 8 years ago

“Nice and easy to use on line and immediate response to confirm order. Happy with the service would use the company again.”

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Posted 8 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews