Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service - my boots never arrived and were held in a Depot somewhere in Ireland. I had to investigate the matter myself and this involved ringing Daniel footwear at least five times before they could even give me some form of an answer as to where the boots were. Eventually on about the 8th phonecall (each phonecall was initiated by me bar One) one the staff admitted that at this stage it was likely they had gone missing and that they would wait a bit longer and then maybe send out a new pair tomorrow. Again this was not followed up with email as is standard practice so I rang the following evening (bear in mind this is two weeks since I placed the order) and I was told a new pair would be sent out. Again, no follow up email, no tracking number (yet) for the new package. I have been told there is a new package on the way so hopefully I will get this pair.”

Helpful Report

Posted 7 years ago

Dear Kate, I am sorry you faced issues receiving your parcel from us. We are unaware of an issue until the customer contacts us. From looking at your order we have been in frequent contact with your regarding the whereabouts of your order and giving you any update we have from UK Mail. We have to follow certain channels and procedures when dealing with potentially lost items and due to the time of year the couriers response time is taking longer than usual. We contacted you to inform you the parcel was lost and would you like another sending. We have now sent this out to you and it was delivered on 12th December. I am sorry this took so long to get to you. I have emailed you a discount code to use against your next online order with us. Kind Regards Emma Customer Services.

Posted 7 years ago

“Great discount, fast delivery...........excellent”

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Posted 7 years ago

“Quick turnaround. Great product. Good price.”

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Posted 7 years ago

“Very fast in posting item as described will definitely use again and highly recommend Thankyou.”

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Posted 7 years ago

“Great Emu boots at a good price”

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Posted 7 years ago

“Good service. Received the order in two days.”

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Posted 7 years ago

“The courier address was completely wrong on the box, thankfully I live in a small town so they knew my name. The shoes were slim width with no notification of this.”

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Posted 7 years ago

Dear Joanna, I am sorry you had issues with your delivery. I will pass this onto our warehouse manager and ask him to look into why the address pulled through incorrectly. With regards to the Birkenstock shoe you ordered, we have been advised they are a standard fit but do come with adjustable buckles to tighten or loosen to suit you. I have emailed you a discount code to use against your next online purchase with us. Kind Regards Emma Customer Services

Posted 7 years ago

“I love the Ugg boots I've received.”

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Posted 7 years ago

“Never received my order. Very disappointed”

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Posted 7 years ago

Dear Deborah, I am sorry you never received your order I can see from looking at your account with us we have been speaking with you over the phone to keep you updated on your parcel. We have certain procedures and channels we have to follow when dealing with a missing parcel. After speaking with UK Mail they confirmed they had lost the parcel and we have refunded you for this. I have also emailed you a discount code to use against your next online order with us. Kind Regards, Emma Customer Services

Posted 7 years ago

“Excellent service. Delivery on time!”

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Posted 7 years ago

“Super, quick delivery .”

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Posted 7 years ago

“Ordered on Thursday and my boots came on Monday which was ok, but have since learnt they have a branch in the Birmingham Mailbox which never came up when I ordered or I would have collected and saved £5 and got them quicker.”

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Posted 7 years ago

“Good price. Delivery should b me free though :.)”

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Posted 7 years ago

“I was happy with my purchase good value for money,and next day delivery.”

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Posted 7 years ago

“This is the easiest footwear site to use. My uggs arrived earlier than expected. Just perfect.”

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Posted 7 years ago

“I have now had 2 purchases from Daniel Footwear. Speedy delivery , excellent communication and great products. will use again.”

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Posted 7 years ago

“Fantastic customer service. Helped me to correct the sizing and reorder. Shipping and delivery was fast. I will be back for more. Thank you!”

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Posted 7 years ago

“Really happy. I ordered uggs in size 4 fit really well.”

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Posted 7 years ago

“Where do I start, poor customer service, parcels going missing.. requested a full refund as my time was wasted more than I appreciated!! Won’t be buying for this company again!”

Helpful Report

Posted 7 years ago

Dear Tammy, I am sorry you faced issues with your recent order with us. I can see from your order that unfortunately our courier lost your parcel and we were in contact with you via email and over the phone trying to resolve this. There are channels we need to go through with our courier company before we can refund the customer or get another pair sent out. As it is a busy time of year the couriers do take longer than usual to get back to us with the answers we need and this contributed to the delay in resolving your issue. You have been fully refunded for your order with us. I have also emailed you a discount code to use against your next online order for us. Kind Regards, Emma Customer Services

Posted 7 years ago

“UGG Boots were beautiful so comfy. Great choice of footwear and Quick delivery”

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Posted 7 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews