Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes arrived as expected and I love them! They were beautifully packaged and the receipt was in a hand written envelope which was a lovely personal touch!”

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Posted 7 years ago

“quick delivery”

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Posted 7 years ago

“Speedy service love my shoes will certainly visit again. Thankyou”

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Posted 7 years ago

“What a bargain half price Michael Kors trainers Love them . Get compliments every time I have them on.”

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Posted 7 years ago

“"Superb and beautiful pair of boots, great quality and delivered quickly."”

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Posted 7 years ago

“I found special shoes!”

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Posted 7 years ago

“I ordered a Lulu Guinness bag which arrived quite quickly and well packaged to protect the beautiful leather. Unfortunately I had to send it back because the straps didn't match when I wanted to wear it as a shoulder bag. I was very disappointed as I still think it's a lovely bag .”

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Posted 7 years ago

“Very good quality of product. However, I think you could sent a text message with a time when the product going to be delivered, so people will know when exactly they have to be at home. Because I did not get a text message, I missed my delivery twice.”

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Posted 7 years ago

Many thanks for taking the time to leave us a review, we are so pleased that you are happy with your purchase. In regards to the text message service, many thanks for your feedback on this, we do currently offer this on next day orders as these are sent with the courier UK Mail rather than Hermes, however it is something that we may be looking to change. We look forward to hearing from you again soon. Kind Regards Rachael Waldock Customer Service Team

Posted 7 years ago

“Excellent service and prompt delivery”

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Posted 7 years ago

“Speedy delivery from the online service but one of the shoe box was squashed. However, the sales assistants in the Stanmore Branch were excellent.”

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Posted 7 years ago

“The boots arrived quickly and fitted perfectly! Would certainly order again.”

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Posted 7 years ago

“Please be aware that if you buy anything from them there is no way you can refund it if it gets damaged due to the poor quality. I bought a pair of trainers from them and after 1 week the shoes started to show sign of damages to the both sides. I emailed and explained and they started to blame me for damaging the shoes. After many emails and sending the photos, they asked me to send the shoe back for inspection!! After 2 weeks of inspecting my shoes they said they cannot offer any refund but a £20 voucher!! The price for the shoe was nearly £90!! So I paid £90 for a trainer of a bad quality and I get £20 voucher to buy another £90 bad quality trainer from the same shop!! The most stupid thing I have ever heard! If I bought the same shoes from Office or anywhere else and I have the same issue I could simply get it replaced or get a refund. Beware of this and don’t risk it if you are not sure what you are buying. You cannot claim anything back if the quality is bad.”

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Posted 7 years ago

Many thanks for taking the time to leave us a review, I am sorry that you feel this way. The shoes were carefully inspected by our senior technician and unfortunately the conclusion is that the damage has been caused by accidental damage and is not manufacturing fault which is why we were unable to accept these back and send them onto Michael Kors. We have fully repaired these for you and they are on there way back to you now. I do apologise there was nothing further we can do for you on this matter. If you wanted to speak to us further please feel free to contact us. Kind Regards Rachael Waldock

Posted 7 years ago

“Good fast delivery. excellent website will use again”

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Posted 7 years ago

“Excellent service excellent quality”

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Posted 7 years ago

“Excellent fast service.”

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Posted 7 years ago

“Excellent and fast service and would recommend to all.”

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Posted 7 years ago

“Have brought the same mk flip flops from another supplier last year this year had to go to Daniel footwear absolutely awful total waste of money Don't shop here save ur money and order from another supplier”

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Posted 7 years ago

Many thanks for taking the time to leave valuable feedback. We do sincerely apologize that you feel this way We would love to find out what the issue was as we will happily look into this for you to have this rectified. We are always trying to improve our service and do value every individuals opinion. If you would like to speak with us further please feel free to contact us. Kindest regards Alex.

Posted 7 years ago

Many thanks for taking the time to leave us a review. Please let us know what the issue was with your order as I can't see that you have contacted us with any problems. We will of course get this resolved for you straight away. Looking forward to hearing from you. Kind Regards Rachael Waldock Customer Service Team

Posted 7 years ago

“ordered online and purse arrived with sale tag attached some £25 cheaper refunded but was going to purchases 2nd item but went elsewhere felt slightly cheated”

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Posted 7 years ago

Many thanks for your feedback. We do apologise for this, the sale sticker was from a previous promotion. Fortunately as soon as you notified us of this we refunded 25% to honor the summer discount as we fully understand your upset. If you would like to speak about this further please feel free to contact us. Kindest regards Alex

Posted 7 years ago

Many thanks for taking the time to leave us a review. I do apologise for any inconvenience caused in this matter, I can see that this was from a previous promotion and as soon as you contacted us we refunded you the difference straight away. Apologies once again and we hope to hear from you again soon. Kind Regards Rachael Waldock Customer Service Team

Posted 7 years ago

“Took 40 mins to sort out a query on customer service. Average response rate was one reply per 5 mins. Absolutely ridiculous and needs speeding up. Query never got sorted in the end!”

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Posted 7 years ago

Many thanks for your feedback. We do apologize as it looks like we were experiencing a few technical difficulties on that day which have now been resolved. After looking at your order I can see that the delivery charge has been refunded on 29th of August. If you would like to speak further please feel free to contact us. Kind regards Alex.

Posted 7 years ago

“Really don't like the ugg boots I ordered, size is incredibly smaller fit and this should have been noted on the website. Had to pay £5 for delivery and don't know how much to return!”

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Posted 7 years ago

Thank you for your order with us here at Daniel footwear. I am sorry that you are unhappy with the Ugg boots that you ordered. When you decide to shop with us again online please use the live chat facility. We are happy and available to assist with any query you have. Kindest regards Alex

Posted 7 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews