"Standards have dropped. \r\nThere was a time when you could expect every purchase to be of the highest standard but in recent years bare root have gotten smaller, spindly canes with immature roots, potted Roses arrive damaged during packaging, damaged by cane boreing sawfly causing reduction in plants overall health and vigour. \r\nWhen you get in touch which they state on your website you should when something is wrong they wriggle out of any responsibility and you will have to fight to get them to honor their promise to honor their five year guarantee. \r\nThey completely ignore the consumers Rights act. \r\nI will never order directly from David Austin Roses again and will instead view the Roses stocked at the local garden centers at least you can see the overall health of the plant you are buying."

"Standards have dropped. \r\nThere was a time when you could expect every purchase to be of the highest standard but in recent years bare root have gotten smaller, spindly canes with immature roots, potted Roses arrive damaged during packaging, damaged by cane boreing sawfly causing reduction in plants overall health and vigour. \r\nWhen you get in touch which they state on your website you should when something is wrong they wriggle out of any responsibility and you will have to fight to get them to honor their promise to honor their five year guarantee. \r\nThey completely ignore the consumers Rights act. \r\nI will never order directly from David Austin Roses again and will instead view the Roses stocked at the local garden centers at least you can see the overall health of the plant you are buying."

"Standards have dropped. \r\nThere was a time when you could expect every purchase to be of the highest standard but in recent years bare root have gotten smaller, spindly canes with immature roots, potted Roses arrive damaged during packaging, damaged by cane boreing sawfly causing reduction in plants overall health and vigour. \r\nWhen you get in touch which they state on your website you should when something is wrong they wriggle out of any responsibility and you will have to fight to get them to honor their promise to honor their five year guarantee. \r\nThey completely ignore the consumers Rights act. \r\nI will never order directly from David Austin Roses again and will instead view the Roses stocked at the local garden centers at least you can see the overall health of the plant you are buying."

"We have ordered 6 bareroot roses at a time. The first two batches worked out fine. The last were sent very late in the season. In spite of taking all the same precautions planting them, they didn't survive. We have now been trying to exercise the warranty for about 5 weeks. It appears they are hoping we give up. They have requested multiple photos of the dead roses."