dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone case for a Google Pixel. Product does not last. The plastic frame is separate from the rubber around the sides. Constantly come off, glued in multiple areas. The backing is plain and you need to purchase a sticker to decorate. I expected a complete unit that would last the life of the phone. It had to be glued within 6 months. One good thing is it is very durable against short distance drops.”

Helpful Report

Posted 3 years ago

“Preordered PS5 shells with middle skin, few weeks later they came out with new Damascus center skin. I contacted customer service with order number and asked if they could please modify order for the new Damscus triple black before it ships out. Not only did they respond within the hour but they gladly agreed. Awesome company, great customer service. Thank you”

Helpful Report

Posted 3 years ago

“There was an issue with the order at their, so they replaced it with new one ... :)”

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Posted 3 years ago

“Call the products I’ve received I’ve been awesome. I love them so much. And if I’ve ever had an issue they resolve it quickly and easily”

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Posted 3 years ago

“There was a problem and it was resolved right away, quick and easy no questions asked. Thank you.”

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Posted 3 years ago

“Good customer service, with a trademark sense of humour.”

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Posted 3 years ago

“Their customer service is absolutely amazing. They speak to you like your garbage but treat you like a king.”

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Posted 3 years ago

“Missed shipment today didn't get my order yet but they refunded me my shipping cost and told me buy ice cream 🤣🤣👍👍👍👻 class company would love to become a skin tester for these guys class 👻👻👻👻”

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Posted 3 years ago

“High quality and awesome customer service. Will be buying again for other products.”

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Posted 3 years ago

“The skins are pricey but you get what you pay for, a quality product on top of amazing after-sales/customer support. Have used other brands and they were a) a waste of my time and b) so poor that the shoddy end results wasn't worth the money saved (or rather, money wasted overall)”

Helpful Report

Posted 3 years ago

“They really care about their customers”

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Posted 3 years ago

“Probably the best customer service out there! Really understanding and actually willing to help customer at any cost! Loved it!”

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Posted 3 years ago

“Amazing support , they deal in good faith which proves they are respectable company and brand I strongly recommend their products as they are amazing and their service is even better. Thank you Dbrand!!!”

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Posted 3 years ago

“Basically Can’t be better”

Helpful Report

Posted 3 years ago

“I’ve been a customer of Dbrand for a while, back and forth between competitors products. I have settled after my last purchase, this will be the only brand I support with skins. They absolutely nail the design, and the fit feels like it’s not even there. Very quality, not to mention how top tier the customer service is. Thanks guys! Hopefully someday I can. Get my car interior wrapped with some of your designs ⭐️⭐️⭐️⭐️⭐️🤍🤍🤍🤍🤍⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 years ago

“Amazing customer service! Ordered a new skin for my phone and it was lost in mail so they quickly sent out another. After receiving it I realized I ordered the wrong size and they worked with me to correct that as well. They were always quick to respond and always had a solution I was happy with.”

Helpful Report

Posted 3 years ago

“I've ordered from dbrand several times now and I can confidently say that thier products and service is top notch. I made an error on a recent purchase and they responded within minutes to my email. It was a very time sensitive situation and they did not let me down at all. Thank you to the R & D teams to the customer support team. You guys rock!”

Helpful Report

Posted 3 years ago

“Drand has great products and customer service.When I faced problems in my third order with shipping company they offered refund and we're quite helpful.Also their skins stays like new for years.”

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Posted 3 years ago

“really great products and service. thanks!”

Helpful Report

Posted 3 years ago

“I ordered the limited edition Damascus warzone skin, but I later heard that the Precision skin can cut off some phones signal, so I wanted to swap it for the triple black Damascus skin. But my order had already been shipped so I couldn’t swap it. But Dbrand offered to send me the triple black Damascus skin at no extra charge! The service is really great and the products are excellent”

Helpful Report

Posted 3 years ago

dbrand is rated 4.4 based on 812 reviews