dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service and orders don't fully deliver to customer. I have ordered multiple items from the company and tried to reach out to them because some item is missing but they totally ignored me and have not resolved the issue. 1) paid extra but does not commit to the deadline - opt for premium delivery but deliver out almost 2 weeks after 2) missing item in the package - ordered multiple items but have not received them fully 3) no reply from customer service - all you get is some automated reply. Overall it is an expensive bad experience.”

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Posted 1 year ago

“Worst experience with dbrand! 1. My order was delayed, it took about a month to be processed and delivered; You never committed to your multiple deadlines; 2. I already bought alternative products due to the unbelievable delay; and paid extra for these products; 3. The package received opened unsealed; And the whole experience was bad for me; 4. You mentioned applying 10% discount on the order, however the full amount was charged! 5. You refuse to pickup the product after asking to return the products in their original packaging; You asking me to ship the products myself to your address, which for me in Dubai would cost me more than the actual products cost! 6. First and last time to use dbrand, worst experience so far, useless products that I'm not going to use, and would never recommend the brand to anyone. I'm gonna spread the word about my bad experience since you literally don't care!”

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Posted 1 year ago

“I had a great experience with their return *policy* but a horrible experience dealing with their people. When the item I returned according to their customer support instructions bounced back to my address, I was called a thief. When I asked if I could just keep the item and get any form of discount on an upgrade, I was called an extortionist. Who needs to be treated that way?”

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Posted 2 years ago

“Help future customers by talking about customer service, price, delivery, returns & refunds.”

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Posted 2 years ago

“Def. not for iPhone The skin edges keep sticking out and run against your fingers when using the iPhone. Skin unfortunately does not sit snug like a cover - tried both the skins and an absolutely waste. What’s worst - their customer service. You cannot speak to anyone and refund isn’t an option. If you like attention to details, DBRAND skins & service will disappoint - Big time.”

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Posted 2 years ago

“5 days to process the Shipping and 5 days more to receive the case, not worth it. Sooo lazy and slooow. And they pretend using a machine for customer service so you don't bother to talk with some one.”

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Posted 2 years ago

“I was sold a product out of stock and very little was done to address the issue. Don't recommend”

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Posted 2 years ago

“Company doesn't offer returns. Has rude and unhelpful customer service. They quite clearly only care about taking theit customers' money as quickly as possible and washing their hands of any responsibility after that.”

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Posted 2 years ago

“Had a great experience ordering Dbrand Darkpates 2.0 and skins for PS5. Order was received was received quickly and the packaging was top notch. Really appreciate the concise and accurate installation videos too.”

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Posted 2 years ago

“Terrible company, they shipped my $60 worth of thinkpad skins in a flimsy envelope. They were all terrible bent and crinkled. When contacted support they refused to replace them and told me with enough time and heat should be able to fix. I don't even want them replaced just return for a refund and they refused to help in anyway.”

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Posted 2 years ago

“Case seems ok, but nothing particularly special in comparison to the other cases available elsewhere (often cheaper). The skin is, as someone has noted, just a sticker (set of stickers). I would return it, but the return policy is that they refund only if there's something actually wrong with the order ... no "satisfaction guaranteed." So I'm stuck with this case that I don't really want. PS Shipping took a long time, but they had been clear that things were not moving quickly, so it wasn't unexpected.”

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Posted 2 years ago

“It is a fraud. I have paid almost $70 for a laptop cover but they did not send it and no answer when I email them number of times.”

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Posted 2 years ago

“I ordered an item. Soon after ASKED if I can add more items to the same order. They gave me Paypal link and I ONCE AGAIN ASKED if I can pay using VISA. They cancelled my order and asked to re-order My bank charges for refund as this Canadian company charges in USD. I NEVER TOLD THEM TO CANCEL MY ORDER Now I get partial refund and they are asking me to contact bank Who the hell asked them to cancel when I was inquring”

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Posted 2 years ago

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Posted 2 years ago

“dbrand used to be great until few months back when their customer service went into the drain and so did their product quality. I have ordered multiple items and half were sent and half were wrong and bad quality. When I reported it. The customer service was extremely poor. It was as If they were doing a favour to me by replying after providing repeated evidence. Multiple emails for 10 dollars refund because they did not agree about bad quality obviously. I still have not got the refund. Never buying again from them and using xtremeskins in UK rather.”

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Posted 2 years ago

“Verbally abused brain cancer patient I have been a loyal dbrand customer since 2017 - I placed a last minute order for my husband’s family back in Belgium on Sunday before I leave on Thursday - my transaction (paid with PayPal with a credit card in my name) was flagged as suspicious - I messaged support immediately and never heard back - I thought it might be worthwhile to message some employees on LinkedIn to see if they could help. One guy was super nice last night and said he would pass it along to support - I said ‘Thank You!’ and then received the following message this morning. I know my judgement might not be the best with my brain tumor but it made me sad… “ Robot 042 (dbrand) Nov 24, 2021, 9:13 EST Why the fu ck are you messaging people on LinkedIn? That's not where you go for support. We're cancelling your order. A full refund has been issued. Next time, don't go bothering people who have nothing to do with customer support. Signed, A Robot””

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Posted 3 years ago

“Better than expected. Great quality♥️, perfect fit, value for money and fast delivery to Australia. I received this item quicker than what I ordered from other side of the country.”

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Posted 3 years ago

“The skin I ordered did not fit the back of my laptop. There was only one product selection (Razer 15 blade base 2020) , which describes mine accurately but incompletely. They requested pics, which I sent, and they agreed. The selection did not fit because, according to them, it was a "niche" product by Razer (no ethernet) and there was nothing they could do other than store credit because I had tried to apply it. They offered no refund. How could I tell it did not fit and also send requested pics if I did not apply it? Lol. I have no use for any of their other products so I did not want store credit but they refused a second time. All this hassle for a glorified sticker.”

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Posted 3 years ago

“I like the customer service, but the shipping took a month compared to the two weeks predicted and I was sent the wrong computer palm rest.”

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Posted 3 years ago

“I can say nothing but good things about this company. I have ordered a number of skins for different devices and they all are quality products. Any time that I have had an error with my order (which is extremely rare) I have been taken care of with excellent customer service. I will continue to buy from this awesome company. Also the whole “we’re all robots selling products to dumb humans” marketing is hilarious. I actually read every email and comment on their website. Great stuff!”

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Posted 3 years ago

dbrand is rated 4.4 based on 812 reviews