dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order so I contacted the support team. The reply was super nice, super fast, and super efficient — and funny too! For a robotic service, I felt it was very human. Thanks!”

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Posted 3 years ago

“Customer service is superb. Willing to go the extra mile just to make their customers happy, they provide solutions with a great sense of humor.”

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Posted 3 years ago

“Customer service is amazing, the website is easy to navigate through and delivery is always on time. I always go to dbrand first for new skins or cases for all my devices.”

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Posted 3 years ago

“Who ever runs this joint has a twisted sense of humor. Great company with awesome products and customer support.”

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Posted 3 years ago

“Very happy with the service and product.”

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Posted 3 years ago

“Customer focus with a great sense of humor. If you ask me, they can take over the world”

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Posted 3 years ago

“Great Customer Support!”

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Posted 3 years ago

“Dbrand made me so happy”

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Posted 3 years ago

“got sent the wrong skin. The customer service responded back within 2 hours even though I live on the other side of the world, which surprised me in a really positive way. 10/10. In addition, the products are great. Good quality and worth every penny.”

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Posted 3 years ago

“Prices are a bit expensive, but most of the time, the materials definitely meet the expectations. Excellent customer service too.”

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Posted 3 years ago

“Outstanding customer service!! I love quality and feel of the matte black skin I got for my new iPhone 12!”

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Posted 3 years ago

“Ryan is so excellent. Helpful with all the products and made wonderful suggestions. Thanks for everything Ryan!!”

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Posted 3 years ago

“Got the case and screen protector for my new iPhone and they have both been great. Case is super durable and grippy. I’ve dropped it on concrete a couple times and it’s held up. Screen protector is great too keeping my screen nice and new looking. Thanks Debrand!”

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Posted 3 years ago

“The product is such incredible quality and the customer service is amazing! I got cases and grips for both mine and my husbands devices and we love them!”

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Posted 3 years ago

“When I purchased my iphone 11 I wanted superior quality protection and that's exactly what I got from Dbrand. The grip leaves me feeling very secure, knowing it won't inadverntantly slip out of my hand, along with the glass protector. The glass protector was easy to install as well as the skin I ordered. Their website has "how to" for every device they cover, well done!! The PS5 skins actually make my console look amazing, much neater looking than the plain white.”

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Posted 3 years ago

“Got a wrap for my Pixel 3, very easy to install and looks great too. Love the customization options that I was able to do with the skin, it suits me and my phone. Great quality material would buy again, A+.”

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Posted 3 years ago

“Love my grip and the ability to change the skins out whenever i want.”

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Posted 3 years ago

“I had to exchange my case because it was for the wrong phone and their customer service made the whole process super easy!”

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Posted 3 years ago

“Customer Service is perfection. Products are really great quality. They offer tutorial videos for literally everything they offer. I’ve had nothing but great experiences with dbrand.”

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Posted 3 years ago

“Service was immediate! I was considering buying the black PS5 plates, but decided to save buying them for a later date when I had more money to spend. However, somehow, somewhere, a goblin must've gotten on my computer and placed the order for what I had in my cart. And not only was the order accidental, but somehow, TWO plates had found their way into my cart (probably from refreshing the pages), resulting in an over $100 charge when I wasn't even financially ready for the $50 charge of a single plate! In a panic, I sent an email requesting a cancelation, and I received a reply confirming the cancelation and ensuring me that a refund was on its way almost immediately! I was fully prepared to stress about $100 being sapped from my already barren bank account all day while waiting for a reply, but the near instant response has spared me a day of financially induced panic attacks and anxiety. Excellent service, and with such great service, I am confident that when I win the lottery and decide to treat myself by splurging on some black PS5 plates, I'll receive a good quality product.”

Helpful Report

Posted 3 years ago

dbrand is rated 4.4 based on 812 reviews