dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products and amazing quick customer service! Had a query response in less than an hour!”

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Posted 3 years ago

“Great support, amazing products.”

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Posted 3 years ago

“My Order got lost in international shipping. The support was really quick and helpfull! I cant find a thing to complain!”

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Posted 3 years ago

“Wow! They’re robots have to be one of the best things about their service. I receive answers within SECONDS and these answers are always in good taste. Much better than speaking with a real person in my opinion, no attitude or extra steps involved. Many have recommended this brand to me and if you’re on the fence about it like I was, it’s worth the extra $ for service and quality assurance. Take it up with the robot if you aren’t sure :)”

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Posted 3 years ago

“They have great customer services. I had bought the grip car for my phone and a few months later a bit of the case cracked so I contacted them and after providing proof they sent me out a replacement the same day and they even included a free skin for the case. Best customer service experience I’ve ever had. For this reason and because they have high quality products I stay a customer.”

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Posted 3 years ago

“Great customer service”

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Posted 3 years ago

“When "robots" understand the human element better than most humanz do its kinda hard not to rate 5 stars but reached out to customer service for a specific request and they reach back with comedy and not only made me smile with each reply back also did their best to achieve my request I even offered to purchase a second duplicate in hopes I'd get a specific cutting of a skin and they did everything in their power to meet my needs without buying anything extra and assured me that although they can try their best to meet my request it's still no guarantee but still even that was more of a gesture than what most companies would do so between that and making me laugh for the couple of days of back and forth I wouldn't even dare give less than 5 stars”

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Posted 3 years ago

“Great customer service and quick response time. The issue of my lost package was addressed and resolved immediately.”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“Very fast delivery speed, and top quality products. Had a small issue where the print/design on one part was of a different orientation but the customer service team was quick to help fix the issue and offered to cut a completely new set to make sure it was all a match!”

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Posted 3 years ago

“They really deserve to rule the world, literally.”

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Posted 3 years ago

“Bought top and bottom concrete skins for my xps 15. They arrived very fast and looked amazing. My top skin was damaged in transport and shortly after reaching out to them they had shipped a replacement skin. Amazing product and awesome customer service!”

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Posted 3 years ago

“I was hopeless when i recieved the news that shipment from dbrand i recieved in my country had Custome Charges imposed. The cost was more than what i can bear. I was ready to return it ciz i couldnt pay for it. These so called dbrand robots proved that they have heart bigger than most humans working in Tax n Custom departments. They solved my issue.”

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Posted 3 years ago

“Although I can't yet give any feedback on the product, since it got lost in shippement, I can say that the support dbrand provides is amazing. They are quick in answering support tickets and offer a solution to the issue right away. It's refreshing to see a company that actually values their customers and the customer support experience.”

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Posted 3 years ago

“Despite small product range! Their products at top notch quality... Plus an awesome customer service make it a joy to purchase from. A level above their competitions.”

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Posted 3 years ago

“dbrand are a great company with great products and great customer service. Also very funny when they want to be, which makes dealing with them an absolute pleasure. cheers dbrand.”

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Posted 3 years ago

“Great product. Super innovative. Fantastic design. And, great after sales support. I started off with the dbrand skin for my OnePlus 6T Mclaren. Bought more for my kids. And, just recently bought the skin and the screen protector for my new iPhone 12 mini. Will definitely continue support this company. Great job, guys at dbrand.”

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Posted 3 years ago

“They just make incredible products. The quality and look, even the packaging is superior to any other brand I have tried. International shipping may take a while sometimes but all is forgiven once you see and use their products. I love this company and would recommend anyone to buy here ( I already referred several people actually ) keep up the great work!”

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Posted 3 years ago

“Quality and innovation in their products.”

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Posted 3 years ago

“Their customer service replies quickly and helped to resolve my misdelivery issue very quickly.”

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Posted 3 years ago

dbrand is rated 4.4 based on 812 reviews