dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and great costumer support! what else do you need?”

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Posted 3 years ago

“These bots are amazing, and managed to deliver my smashing stickers in a super short period, all across the BIG BLUE SEA. Thumbs up for them!”

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Posted 3 years ago

“This company understands what customer service is! I screwed up and ordered the wrong skin for my laptop. Even though it was my mistake they still made it right! Their communication is rapid. The have a great sense of humor. The quality of the product is top notch! I have referred them at least 8 times. Many more referrals to come! Great work dbrand! Keep it up!”

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Posted 3 years ago

“The Dbrand support staff are always super friendly and easy to deal with. I received a defective iPhone 12 grip case and they kept me informed while they investigated batch problems and shipped out a replacement once the problem was fixed. Always top quality service from these guys.”

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Posted 3 years ago

“Their skins are top notch quality, and if something's wrong their customer service provides a personalized solution. Might take a bit longer than some are willing to wait, but hey, newsflash: there's a global pandemic going on. In summary: overall great service, good skins, 10/10 would recommend”

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Posted 3 years ago

“Ordered Pixel 4a instead of Pixel 4a 5G not realizing they are different sizes. Asked dbrand to do an exchange. They said sure but I needed to send them a picture of all 6 sides of the case to show its in perfect shape, as well as send pictures of the package that I'm shipping it to them with tracking number. So after promptly sending them all EIGHT pictures they wanted and shipping the package, I notify them. They respond letting me know they've accidentally processed a refund for me instead and that I'll have to reorder the case that I want. There was no consideration for my time or the $20 it cost me to ship this package back to them. 0/10 experience. They also seemed completely unphased and offered no assistance when I complained about how this situation was handled. DON'T BUY DBRAND PRODUCTS.”

Helpful Report

Posted 3 years ago

“Purchased s20 phone case. Great quality however, their was issue with the amount that the company charged my card. This issue was resolved within minutes. Along with honest details of the issue. Quite impressive for any company. Would shop here again”

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Posted 3 years ago

“I ordered the wrong item and they changed the order no questions asked very great customer support.”

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Posted 3 years ago

“Great customer service. Great products. Fantastic social media presence!”

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Posted 3 years ago

“dbrand offers a great variety of premium products and has great customer support.”

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Posted 3 years ago

“5/5 customer service 5/5 products the only thing that isn't that perfect is delivery and that isn't really their fault”

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Posted 3 years ago

“Awesome customer support on an issue that was 100% my fault. They're also extremely personable robots and are absolutely hilarious. Love dbrand”

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Posted 3 years ago

“Absolute best customer service experience. I asked for help tracking down my lost order and though not their fault, dbrand is shipping a replacement. Unexpected, but much appreciated.”

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Posted 3 years ago

“Very informative and helpful response from support - they have solved my issue quickly Excellent collaboration.”

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Posted 3 years ago

“How tf do they have an average rating of 2.58?? They'll literally fix your issues within 24 hours and replace products even though some of it is the customer's fault. I live all the way across the other side of the world from where the products are shipped from, yet I receive all my orders within 7 days despite the pandemic. The skins themselves are well made and though I typically switch them out every 6 months, I can see them lasting a minimum of two years, granted you install them correctly. The textures are amazing and they do help you grip your devices better, not to mention they look really good. They protect from scratches and allow you to place your devices on surfaces you normally would not place them on. A 10 out of 5.”

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Posted 3 years ago

“Best. Support team. Ever.”

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Posted 3 years ago

“Helpful staff.”

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Posted 3 years ago

“Good website and am easy way to get in touch with brand.”

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Posted 3 years ago

“Best customer service, fast delivery and fair prices, community is part of the culture too.”

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Posted 3 years ago

“The Dbrand robots are sending me a replacement camera skin bcz somehow I messed it up and I was distraught. Robots were kinder than usual and I really appreciate it them for helping me is these humiliating times. I shall redeem my skin application skills!”

Helpful Report

Posted 3 years ago

dbrand is rated 4.4 based on 812 reviews