SANDRO Reviews

"I will never shop at Sandro again.\r\n\r\nI placed an online order and paid an extra \u20ac6 for express delivery, which according to your website guarantees delivery within 1 to 2 days. However, I received an email stating that the order will arrive in 4 to 5 days.\r\n\r\nI called customer service and was told that the order preparation takes 24 to 48 hours, and only after that the shipping process begins, which takes another 2 days. So why does your website advertise delivery in 1 to 2 days if that only refers to the shipping time and not the full process?\r\n\r\nI feel misled. It\u2019s unacceptable for a luxury brand to offer such a misleading and non-transparent service. This has been the worst online shopping experience I've ever had."

"I will never shop at Sandro again.\r\n\r\nI placed an online order and paid an extra \u20ac6 for express delivery, which according to your website guarantees delivery within 1 to 2 days. However, I received an email stating that the order will arrive in 4 to 5 days.\r\n\r\nI called customer service and was told that the order preparation takes 24 to 48 hours, and only after that the shipping process begins, which takes another 2 days. So why does your website advertise delivery in 1 to 2 days if that only refers to the shipping time and not the full process?\r\n\r\nI feel misled. It\u2019s unacceptable for a luxury brand to offer such a misleading and non-transparent service. This has been the worst online shopping experience I've ever had."

"The wores of the worst people on this location outlet Toronto premium location in Haltom, Canada specifically store manager Victoria, she named her self ((store manager )) like a young teens arguing with customer service keep harrsing ,customer, un behavior acts, not respect the customer issues, not been polite, no manners @ all just like drug dealers as she is! This person she does not need to be in business, that's why when we I was in the store it was completely empty o one buyers, she included my dress \ud83d\udc57 in store return policy \n Not specifi for the item with additional discount only saying ( sweamsuit. Body suites, jewelry) thats it those will be final sales. There's no word in the receipt saying word ( clothing, dresses). \nfor returns policy for outlet store, plus they are not honoring the price difference only one day pass for 50% than 45% off.. so bad those people they had bad customer service including store manager & other staff. They kept hanging the phone on customer during the call with girl has heavy English accent Chinese & Indian or packstani her name Bahar \nThis store should run with good skills for customer service not harrsing people.. Where's is the management team the supervisor in head quarters, are they well known whats those did to customer. Plz, I want my right as customer purchase item dress for $ 620.00 Canadian dollar, is that they respect customer from out side Canada.. company should keep eye on the store. I do not recommend to vist this store never unless they change the staff upside down it will be better for business & customers...matter fact it was my 1st time visiting. Plz fix the issues they did to me I want my rights.. I will report to BBB in Canada. This too bad \ud83d\udc4e"

"Terrible customer service! I bought a jumper when on a 40% promotion. It arrived with the security tag still on it. I was offered a refund and 10% off a replacement so it would cost me \u00a395 more when it was totally their fault. #Awful company #bad customer service #dont buy from them"