Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

Company Reviews

Questions

Visit Website

Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

Write Your review

Tell us how Debenhams Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were dead on arrival! Did get a quick, fuss-free refund though which was the saving grace!”

Helpful Report

Posted 8 years ago

“Arrived at time stated in text message and my Mum was really pleased with them. Lovely colours and lasted well.”

Helpful Report

Posted 8 years ago

“The flowers, when they arrived, were beautiful. However I paid extra to have them guaranteed in time for Mothers Day as neither my sister or myself could be with my Mum. They didn't arrive so I asked for my extra delivery costs to be returned. Instead, they offered a new bunch of flowers with chocolates and wine by way of apology. All is forgiven I thought, that is lovely. My Mum was retiring so could I have it guaranteed for the day she retired please? Oh yes, but it arrived 3 days later. With a note saying Happy Mothers Day. It was free so I can't complain too much, but such beautiful flowers and good customer service are badly let down by poor estimated delivery times - if you need something delivered on a particular day don't go with Debenhams, if timing wasn't an issue then I would give 5 stars.”

Helpful Report

Posted 8 years ago

“Couldn't even really give 1 star. Shocking customer service from start to finish. Still waiting for a response from the beginning of March... Crazy! Will not purchase from again. Flowers dead on arrival, no contact from Debenhams as promised. Absolutely dreadful.”

Helpful Report

Posted 8 years ago

“Horrible flowers, really poor quality. Roses were all open and virtually dead, lilly's were closed and never opened and green leaves were all dead. Complained and was offered a full refund, 4 weeks later I am still waiting for this refund. Called to chase and was told "sorry, we have a backlog from Mothers Day", why am I not surprised! Will NEVER buy again or recommend Debenhams flowers.”

Helpful Report

Posted 8 years ago

“Ordered special Mother's Day Bouquet - looked gorgeous on the website (and pretty expensive too!) but not only was it delivered 2 days late (I realise this was not Debenham's Flowers remit) but the flowers were utterly unremarkable (bottle of wine I had requested also missing!) and obviously by this stage curled up and brown around the edges. We had to purchase a replacement bouquet for my mother-in-law (£5 from Lidl and looked amazing!) Moral of the story - do not buy flowers from Debenhams Flowers.”

Helpful Report

Posted 8 years ago

“The Flowers I ordered were wilting after a day. I then wrote a couple of emails to ask if this was the case with all flowers ordered from Debenhams but didn't receive any response. I would recommend using a different flower delivery service”

Helpful Report

Posted 8 years ago

“The flowers were really fresh and are still going now despite ordering them 3-4 weeks ago! Worth every penny.”

Helpful Report

Posted 8 years ago

“Excellent service thank you”

Helpful Report

Posted 8 years ago

“The delivery service was good and flowers arrived within the time frame specified. However, the vase was not the same as that pictured - I was expecting a plain clear glass vase, but got a red, ribbed effect finish!”

Helpful Report

Posted 8 years ago

“Excellent service. Flowers delivered in the morning and great quality of flowers. Also ordered a cake which I believe was delicious.”

Helpful Report

Posted 8 years ago

“The flowers were actually fine, however shortly after placing my order instead of receiving an order confirmation email I received a different email telling me I hadn't quite 'checked out'. So I redid the order and of course a few hours later I got two confirmation emails! A good con to make me pay twice!”

Helpful Report

Posted 8 years ago

“Flowers were delivered late”

Helpful Report

Posted 8 years ago

“My flowers were not received & my 2 emails trying to find out what happened have been ignored! Not happy!”

Helpful Report

Posted 8 years ago

“Flowers arrived on Mother's Day as ordered, the next morning my mom sent me a photo of the flowers they were dead! 3 times I emailed my complaint and photos of flowers and asked for a replacement bouquet to be sent, almost 3 wks later and after having to call again, I was given a refund and credit to my account I then sent my mom a larger bouquet to make up for the poor first one, I have to say they may not have died but they weren't worth the money. My morrisons Easter flowers that cost £7 were bigger and lovelier then my moms. Suffice to say I won't be ordering flowers again. Very disappointed.”

Helpful Report

Posted 8 years ago

“I am very disappointed to have to leav.e such a damning review. My daughter asked me to help her to order flowers for her Mum on Mother's Day. She had an offer on O2 priority and at least a week before Mother's Day she asked me to help her with my credit card to order flowers and have them delivered. She arranged for delivery the day before to ensure that it would be there on time. It didn't arrive on that day or Mother's Day, but the day AFTER Mother's Day. She was so disappointed that we went out the night before to buy her Mum chocolates as the flowers didn't arrive. This was bad enough, but they didn't arrive until the day after Mother's Day, and in very poor condition. So poor that even though my wife put them straight into water when they arrived about 12.30 on the Monday, but they still had to be binned on the nex day - Tuesday. This was also desperately disappointing. ALL OF THIS WAS BAD BUT I THEN EMAILED ( Unable to get a phone number to call!) ON THE MONDAY AND AGAIN THE FOLLOWING WEEK ON THE DEBENHAM'S WEBSITE. NO ANSWER TO EITHER OF MY EMAILS. This was exceptionally poor after sales service. Totally disgusted personally. I have never used DEBENHAM'S online services before, and CERTAINLY WON'T BE USING THEM AGAIN!”

Helpful Report

Posted 8 years ago

“Sent fressia bouquet to my mum, she was delighted and said flowers were really fresh, well presented and lasted well.”

Helpful Report

Posted 8 years ago

“I had placed a order for morhers days for my mum which was flowers and a bottle of wine , I didn't recieve the wine and when I tried to contacted them nobody had responded to me”

Helpful Report

Posted 8 years ago

“I ordered these flowers on a Monday believing they would be delivered the next day (Tuesday) but in fact they were delivered on the Wednesday so was a bit disappointed. However the recipient said the flowers were beautiful”

Helpful Report

Posted 8 years ago

“I couldn't fault the service! I can't often say that!”

Helpful Report

Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews