Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality of flowers, but there was a delay in the delivery. Since I ordered them for a specific anniversary, this was not a small detail.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We appreciate the importance of delivery dates and acknowledge the effect of missing one. We've been in contact with you. Thank you for allowing us to address this.

Posted 8 years ago

“was disappointed to realise that the next day delivery i paid for was in fact a day late! I didn't see this until i rang the recipient. You need to make this more clear on the "Confirming page/payment page". This is why i gave a 2. It was upsetting as it was for a 70th birthday. i would of given a 5 had that arrived the next day as i had intended!!! ;-(”

Helpful Report

Posted 8 years ago

Thank you for taking the time to provide feedback. Although we do offer guaranteed delivery dates, the method used on your order - 'tracked delivery' is one that means the order can arrive a day either side. We do try to make it clear in the ordering process but evidently it wasn't clear enough when you ordered. For that we are genuinely sorry and will review the wording accordingly as it's important to us that customer expectations are managed correctly. Kind regards, Customer Relations.

Posted 8 years ago

“Very good service and flowers were lovely”

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Posted 8 years ago

“Great website I didn't know that Debenhams did flowers and was recommended by a friend great website and easy to use and great communication by email of delivery saw the flowers at my nephews house as he had just had a baby and they were true to description and beautiful.”

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Posted 8 years ago

“Online buying was easy. The flowers when delivered were a huge disappointment they looked as if they had been bought at a petrol station. Huge disappointment, I felt embarressed I had ordered them for a birthday surprise. Debenhams you need to do better, the flowers looked awful. What a disappointment and an embarrassment. Never again!”

Helpful Report

Posted 8 years ago

Petrol Station? We'll probably feed that back to our florist delicately! Joking aside, we were sorry to read this and have since been in contact with you.Thank you for giving us the opportunity to put this right for you. We genuinely appreciate product feedback like this so we can improve our service.

Posted 8 years ago

“The web site was very quick and easy to navigate. I have been told that the flower were beautiful. Would buy on line again”

Helpful Report

Posted 8 years ago

“The service was fantastic and the quality of the flowers was perfect. We will definitely be using this service again. Goodbye Interflora!!!”

Helpful Report

Posted 8 years ago

“hi it was the first time I had used Debenhams for a flower order so I decided to try them out ,everything went smoothly and my niece who they were delivered to thanked me and said they were stunning ,so I will definitely be using the service again,well done Debenhams very satisfied customer .”

Helpful Report

Posted 8 years ago

“I ordered the 'Beautiful day' bouquet for my friend's 60th birthday. It arrived on the day and she was extremely pleased with it. I would like to add that I included the cake in a tin but was not aware that this has to be baked by the recipient, as there is no explanation of the extras. I am sure she will enjoy it when cooked though. Thanks”

Helpful Report

Posted 8 years ago

“Delivery was excellent but the flowers sent did not match my expectations.”

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Posted 8 years ago

Hi Martin, thank you for your feedback. This has been passed to our product team so we can improve our service for the future. Regards, Customer Relations

Posted 8 years ago

“I ordered a beautiful bunch of flowers with free chocolates. i didnt see them as they were for a friend but they were thrilled to bits with them and said how gorgeous they were. Still fresh well over a week later and my friend said she would definately be buying her flowers from Debenhams in future.”

Helpful Report

Posted 8 years ago

“I ordered flowers on the 18th of April expecting next day delivery as stated on the website. My order was placed at approximately 10am and the flowers arrived at approximately 10am two days later. When I complained I was told that I had chosen a delivery date of the 20th. Not so. I did not get the option of a delivery date and the date was only made obvious once I had completed the transaction and paid. Even then I did not notice this until it was pointed out to me in an email from Debenhams after I complained. If I had realised that the flowers would be in transit for about thirty eight hours I would not have purchased them I would have tried to find a local florist. Seems like next day delivery only applies if you live south of the border. Very disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. Your disappointment is understandable. We will review the information requested during the ordering process to see if we can make it clearer for our customers. Regards, Customer Relations

Posted 8 years ago

“Flowers were much smaller than advertised on website, rattle did not arrive, balloon was tiny and overpriced”

Helpful Report

Posted 8 years ago

Hi Lauren, we have spoken to you and reached a resolution that you were satisfied with. Apologies again about the problems with your order and thank you for contacting us and allowing us to put it right. Regards, Customer Relations

Posted 8 years ago

“sent from canada and was told that they were perfect will use you again jennie atherton”

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Posted 8 years ago

“There was no balloon. The recipient said the flowers were lovely but I paid for a package which includes a balloon. Disappointing and because of work I can't call to point out the error. I don't appreciate being asked to change my review based in a £4.99 refund. Kind of defeats the purpose of being honest in my review and it's a bit cheeky”

Helpful Report

Posted 8 years ago

Sorry about your initial issue. Some of our customers like to amend their review because they want to add that the issue they have written about was resolved so it reflects their full experience, and are able to do so without being dishonest about what happened.

Posted 8 years ago

“My godmother's daughter phoned me to say how pleased she was with the flowers. Her Mum loved the colours and how well it was presented.”

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Posted 8 years ago

“I bought a bouquet of Galaxy for my niece's 30th Birthday, its a great alternative to flowers and she absolutely loved it. The deliver was excellent, next day and on a Sunday too!”

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Posted 8 years ago

“ALLOWED ME TO SEND FLOWERS LATE IN EVENING - OUTSTANDING SERVIC”

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Posted 8 years ago

“The ordering of flowers on line was simple even for an octogenarian. The flowers delighted our daughter and the price was good value. Thank you Debenhams.”

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Posted 8 years ago

“Excellent service, on time and great value that looked lovely”

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Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews