Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw the flowers I had sent a few days later they were beautiful, the recipient was delighted with them. Very easy online ordering.”

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Posted 8 years ago

“Lovely flowers came as described Delivered on time.”

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Posted 8 years ago

“I use this service each time I need to send flowers. They delivery when stated and the flowers are always as described. I would definitely recommend.”

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Posted 8 years ago

“Shocking customer service! Wrong item delivered, impossible to get in touch with the emergency support team!! Would never use again. Dreadful. Do not waste your money.”

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Posted 8 years ago

Dear Gareth, We have looked into your order and are deeply sorry for the problems you faced at the time. Although we did take steps to make up for the mistakes made, that doesn't excuse the problems you faced. All we can say is that your experience was not indicative of our normal levels of service. Thank you for taking the time to provide feedback. Kind regards, Customer Relations team

Posted 8 years ago

“Excellent service. I particularly like the drop down menu about any special instructions. I used the service three time recently, two times for new born babies and once for get well wishes. I selected, 'be patient', from the drop down menu to allow time for the new mums to get to the door and to allow my sick sister to get to the door. All three times flowers delivered on time and I had regular updates about delivery status.”

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Posted 8 years ago

“Unless you want your flowers to come at 6pm at night don't use them, there product lacked in quality and size. The flowers only lasted a couple of days, poor quality, poor service and I will certainly not be using them again”

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Posted 8 years ago

“The Flowers arived when they said in there email. However I did have trouble with the first Two Bunches But saying that when I phoned to complain it was delt with, with great customer service. So over all very good service.”

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Posted 8 years ago

“Flowers were of a good standard. Was given a delivery time which is nice. Main problem was that the flowers were delivered to the wrong address. Luckily we knew the neighbour so got the flowers in the end.”

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Posted 8 years ago

“These flowers???? were for my mum ????????and she was over the ????With them so thank you for such a lovely well worth bouquet Keep up the good work kind regards ????”

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Posted 8 years ago

“Very good service”

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Posted 8 years ago

“Dreadful service!!!! The flowers that turned up looked nothing like the picture. Turned out at least one of the flowers were substituted without them bothering to inform me!!! I bought that particular bouquet as the person they were for hates pale coloured flowers and the roses and lillies were meant to be all bright and gorgeous! What turned up was pale horrible roses (the substiution) and the lillies were also no where near as vibrant as online. Flowers were also very rough and battered. Took over a week to get in contact with customer services, over numerous emails and phonecalls. At least 2 of the phonecalls I was in a queue for over half an hour (one time I gave up, the second one was when I actually got through). Eventually after speaking someone was told to send pictures to prove my issues! Good job I'd taken some when they arrived as by that point the flowers had all died! I sent these over and on the same day received a reply to state that they had substituted some and considering I wasn't happy they were going to give me store credit to use on another flower purchase! I couldn't believe it!!!!! CREDIT! As if I am EVER going to use this service again! I replied with this and stated I wanted a FULL refund including postage which they obliged. My favourite line in this email was 'thank you for confirming your preferred method of refund' HA, they hadn't offered me this I had to ask for it! In conclusion, if you're happy for the flowers you order to not be ANYTHING like the ones on the website and for some ATROCIOUS customer service if anything goes wrong I recommend this service. However, my advice would be to not touch this service with a barge pole!”

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Posted 8 years ago

Dear Lucy, We're sorry that you had such a poor experience using Debenhams Flowers. It sounds like we fell short of usual standards on this occasion. We hope you do order again and allow us to prove ourselves but understand why this might not be the case. Regardless, thank you for leaving feedback. Kind regards, Customer relations

Posted 8 years ago

“For the price the flowers were shocking! Very small bouquet and I won't be buying again”

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Posted 8 years ago

“Sent to cousin for her 60 th birthday. They arrived fresh and well wrapped, she was delighted to receive a beautiful surprise ,said they where a good selection of flowers.Result for me”

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Posted 8 years ago

“Very pleased with the flowers, they looked just like the picture which I ordered. Good value for money, and the receiver was very pleased. Will definitely order again with Debenhams.”

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Posted 8 years ago

“The only store that could deliver over Easter. First class and the tulips were excellent.”

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Posted 8 years ago

“Beautifully presented flowers :) perfect for my mums birthday.”

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Posted 8 years ago

“Was kept updated with the processing of the order right up until they were delivered. Recipient was extremely pleased with the quality if them.”

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Posted 8 years ago

“The postman left the flowers behind the dustbin and my friend was away and came back a week later to find them ! Rather waste of my money and a disappointment for her ! Also no card was put through the door with a date of delivery on it”

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Posted 8 years ago

Hello Sue, thank you for bringing this issue to our attention. Since leaving this review we have been in contact with you and hopefully the issue has been resolved to your satisfaction. Kind regards, Customer Relations

Posted 8 years ago

“The flowers were OK. I did order additional items to be delivered with the flowers (chocolates) which were charged for and never arrived. This is the second time I have used this service and the addition has just been ignored (but still charged for). I assumed the first one might have been an unfortunate mistake but it appears it is common practice. This is basically theft”

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Posted 8 years ago

“I bought the flowers to cheer my sister up as she had been ill. She sent me a picture and to be totally honest I was really disappointed with the bouquet. She seemed happy but unfortunately I wasnt. Although they were reasonably priced I expected better. Sorry”

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Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews