Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

Company Reviews

Questions

Visit Website

Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

Write Your review

Tell us how Debenhams Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for delivery on Saturday 25th March in time for Mothers Day. However they didn't arrive even though received email stating they had been delivered. Called customer service on Sunday and they were very helpful and advised I left it until later that day as there had been a problem. However when they didn't arrive I tried on numerous occasions to contact customer service on the Sunday and Monday but there was a problem with the call being connected. I have ended up today with my money refunded, which was done speedily but unfortunately NO plant for my mum.”

Helpful Report

Posted 7 years ago

“Dear Computer!!! I don't expect a real person to read or respond to this, therefore, I will be astonished if someone in authority (not a call centre person) calls me so that I might be able to help Debenham's Flowers improve customer service and increase sales! ORDER NUMBER: 100311170 - Modern Indoor Planter Gift and Paid Extra for Chocolates! Dear Debenhams, Where shall I start . . . I noticed on ‘your’ website, Mother’s Day Flowers, order before 6pm on Saturday for delivery on Mother’s Day and after taking time choosing what I thought would be the perfect gift, I decided to continue with my order, when eventually reaching the ‘end’ of the ordering procedure I found out that the gift could not be delivered as advertised, so decided to arrange delivery on Saturday (yesterday) anyway. Saturday – A large box arrived – the attached photographs tell the rest of the story (I have more photos), but please read on to hear what happened next!!! I called the Debenhams flowers contact number (approx. 10.15am) to be greeted by a lady that I found difficult to understand due to her heavy accent, she (without me explaining what my problem was) immediately offered me 15% refund for my ‘undelivered’ gift! Eventually. I managed to explain that my Wife’s lovely gift had actually been delivery but was totally ruined due to very bad packing (see pictures) and poor handling during shipping, the paid extra for chocolates were also missing! Your operative then offed to re-order and send the gift again, however, I still have not received any confirmation of this, nor I suspect will the precious Mother’s Day gift arrive today. I have tried to call ‘your’ flowers hotline again today three times and after waiting for ages each time, had the phone put down on me twice (before I spoke) and then could not get though at all. I owned a large customer facing company for many years and would respectfully suggest that you review your association with ‘Debenhams Flowers’ or whoever it is you have a contract with to take care of your online flower operation, as my guess is that this is not the only flower complain you have been reading today and as such the Debenhams brand IS being damaged (my Wife is a big Debenhams fan and a Gold Card Holder!) Finally, I am keen to find out how you deal with my complaint and look forward to your personal attention to put this matter right (and behind me!) Nigel Hudston (Husband of one of your loyal customers) STOP PRESS - This morning (Wednesday 29th March) we received the reorder which was not the product I first ordered! Please note, this is NOT a money issue, I don't need £38, this is more about companies that get too big to be able to give anything other than very poor customer service and should review their complaint procedures! - contact me, I may be able to help your profit line!”

Helpful Report

Posted 7 years ago

“I ordered tulips and an olive tree for Mothers Day; both arrived at the correct addresses on time as promised. I was kept up to date with each order via e-mail. Pleased with the quality of each too.”

Helpful Report

Posted 7 years ago

“Ordered the item in good time to ensure arrival for Mothering Sunday. Actually arrived mid morning on the following Monday.”

Helpful Report

Posted 7 years ago

“Flowers ordered....tracking emails received. Flowers not delivered, when I chased this up I was told there was a system error and the flowers were never actually dispatched. Refund given but no offer to send flowers just a £15 credit to the account. Not good enough!”

Helpful Report

Posted 7 years ago

“Very nice flowers, presented in a fetching ceramic pot. Excellent value for money and delivered exactly on time.”

Helpful Report

Posted 7 years ago

“Excellent communication. Delivery was made the following day, as confirmed to me by email. My mum was delighted with the gift.”

Helpful Report

Posted 7 years ago

“This is not the first time I have used Debenhams for flowers. The feedback I received from the recipients have been excellent, they have been very pleased with the bouquets they have received and have said how colourful they are and of excellent quality - thank you”

Helpful Report

Posted 7 years ago

“Very easy to order and get to the person required. Great service and would order from again.”

Helpful Report

Posted 7 years ago

“Ordered them for Mothers day and they were promptly delivered within 2 days. Excellent service and mam loved the flowers.”

Helpful Report

Posted 7 years ago

“Brilliant service”

Helpful Report

Posted 7 years ago

“The flowers were delivered on time and were lovely. Really good value for money.”

Helpful Report

Posted 7 years ago

“They were for my mother in law and she cried. Joy not sad tears.”

Helpful Report

Posted 7 years ago

“Made my mum very happy on Mother's Day”

Helpful Report

Posted 7 years ago

“I did not order flowers, I ordered a gift basket for my sons wedding anniversary”

Helpful Report

Posted 7 years ago

“The beautiful orchid plant were a surprise get well soon gift and appreciated by the recipient a recuperating heart patient. :)”

Helpful Report

Posted 7 years ago

“Excellent delivery service.good price.good quality”

Helpful Report

Posted 7 years ago

“Quick delivery. Well packaged. Good value.”

Helpful Report

Posted 7 years ago

“Easy ordering process, lovely selection and delivered swiftly & quality matches expectations. They were a gift and it was spot on. Thanks.”

Helpful Report

Posted 7 years ago

“They were a gift for my mum. She loved the rose. Seeing my mum trying to smile (she had a stroke last year which has taken its toll), made me so very happy.”

Helpful Report

Posted 7 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews