Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, not a reliable service. I ordered flowers on the 18th Dec (around 2 p.m) to be delivered on the 19th of Dec (afternoon). On the 22nd of Dec I learnt the flowers were not delivered. I wrote and email and then phone Debenhams to clarify the situation. They could not give a straight answer, however they apologised and promised to have the flowers being delivered by the 24th of Dec (afternoon). For a second time, the flowers were not delivered as promised, and once again, the reason was not clear, seem to be the fault of the courier, but I am not sure. The address was double checked, everything seemed fine. Flowers (two bouquets) were eventually delivered and arrived at the same time on the 30th of Dec.”

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Posted 8 years ago

“My order 100186997 was not delivered on time, so it wasn't received by the people I sent it for . Totally disappointed. I'll not be using this service again .”

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Posted 8 years ago

Dear Farzeen We are very sorry that the flowers were not delivered on time, a member of our customer service team will investigate and be in touch with you shortly. Thanks Debenhams Flowers

Posted 8 years ago

“The flowers did not arrive. There was no one to talk to. The whole point of the flowers was lost as the gathering dispersed. When the flowers did finally arrive, days late, the roses had gone brown. A WASTE OF MONEY!”

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Posted 8 years ago

We are very sorry that you have had this experience. Please accept our sincere apologies. We will investigate what has caused this and be in touch to discuss this further Thanks Debenhams Flowers

Posted 8 years ago

“Flowers delivered on Xmas eve and still looked good on the 7th January Very happy”

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Posted 8 years ago

“Was really dissatisfied with the flowers as upon arrival the roses had already began to die. There were also less than 9 blooms and upon visiting my family member and seeing this myself I went out and purchased another bouquet to make this particular display look fuller and more alive.”

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Posted 8 years ago

Dear Sinead We are sorry that the flowers didn't meet your expectations, we will check the order and contact you once we fully investigated your feedback. Thanks Debenhams Flowers

Posted 8 years ago

“fantastic service...stunning flowers...would recommend to everyone...and have done to all of my friends...recipient delighted...thank you”

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Posted 8 years ago

“Flowers delivered as expected but without the card! No very happy about that.”

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Posted 8 years ago

Dear soraya We are very sorry that your intended didn't receive the card. We understand how important the card is on these special occasions. Debenhams Flowers are sorry that we have let you down. We will review your order to understand why and be in touch with you. Thanks Debenhams Flowers

Posted 8 years ago

“Great looking flowers. Speedy delivery. Would recommend”

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Posted 8 years ago

“The hamper was sent as a gift, it arrived one day early. The recipients were very pleased with it and were looking forward to enjoying all the treats.”

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Posted 8 years ago

“I requested a delivery for Christmas eve 4 weeks in advance. Was contacted by Debenhams to say that Royal Mail was delayed and could not confirm if delivery would be made (it was a Christmas present). I tried calling back the customer helpline but no answer. I put a post on FaceBook expressing my dissatisfaction, and unsurprisingly got a response within an hour. They asked me to e mail customer services. I did as requested, eventually got a response 3 days later. I was asked if I wanted a refund or an upgraded bouquet. I requested the upgrade. Got confirmation through of new order and realised they had missed off the additional bottle of wine I requested. When I called to clarify if the wine would be delivered, was told it was not on the order. I was told they could arrange delivery of the wine or I could get a FULL refund. I had lost all trust and confidence by this point, so requested a refund. The refund I received was only for the wine. First and last time I will ever use this flower service.”

Helpful Report

Posted 8 years ago

“The flowers looked nice on the web site but not so great when I got them out of the box! Although the delivery was on time and they were nicely packaged I got a poor first impression when I opened the box. The flowers then started to wilt after only a couple of days and appearence didn't improve. Debenhams flowers customer service were apologetic and handled my complaint OK, refunding me in a timely manner but unfortunately there wasn't anything special to make me want to use the company again :-(”

Helpful Report

Posted 8 years ago

“The flowers were ok but only ok. They were not as fresh as i would have expected from such a high class store and sadly, i was pulling out dead flowers after just 2 days. They last longer when i buy them from my normal supermarket, i just wanted something special for my partner, as she is having a tough time at the moment and needed cheering up. The text on the card was very small in comparison to the size of the card, making the whole thing look silly and cheap. On the whole, my partner was thrilled at having flowers delivered to her at her work place but is in agreement with myself that they were of poor quality and exceptionally over priced.”

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Posted 8 years ago

“Very reasonable display for Christmas gift. Disappointed when I went to place another order it wasn't possible. Thought supply around festive period would have been in supply longer.”

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Posted 8 years ago

“This is the first time I have used Debenhams for flowers. The flowers I ordered were for my 92 year old Mum although the quantity was good the quality was poor. Very disappointed.”

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Posted 8 years ago

“I have used this service 3 times now and the recipient has always been impressed so that will do for me .. Happy ????”

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Posted 8 years ago

“The wine ordered along with the flowers was not delivered, the response from Debenhams was 'we will refund the cost of the wine'!! This is not what we wanted, had to ask for the missing wine to be delivered. After the inconvenience we have been caused, you then failed to deliver the wine on the day you stated, it finally arrived after Christmas..........poor!!! No compensation and not very apologetic!!!”

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Posted 8 years ago

“I found the website easy to negotiate and the payment method straightforward. The flowers were enjoyed by the recipient to whom I gifted them.”

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Posted 8 years ago

“Superb service throughout from the ease of using the website through the info to keep me informed of delivery times upto the high quality of the flowers sent.”

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Posted 8 years ago

“Lovely flowers fairly priced. A bit disappointed that on ordering I was given a delivery date of New Year's Eve but then received an email saying they would be delivered on 4th January. Never mind, recipient was very pleased with them.”

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Posted 8 years ago

“I ordered these flowers for my sister,she was absolutely delighted and they were a wonderful surprise for her.”

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Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews