Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, really lovely flowers, and lovely delivery man apparently!”

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Posted 8 years ago

“I ordered these flowers for neighbours where I used to live. I looked at various companies who deliver flowers & found the bouquets at Debenhams to be the best value for money. The flowers were delivered on the day stated when ordered & I was informed by the recipient that they were " lovely" . I would definitely use Debenhams Flowers again!”

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Posted 8 years ago

“My sister ordered these flowers for me to cheer me up! They certainly did that as they were beautiful! Only just thrown them out as lasted nearly two weeks!”

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Posted 8 years ago

“The recipient was very happy. Excellent delivery on a Sunday!”

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Posted 8 years ago

“The flowers were beautiful. Two simultaneous orders to 2 different addresses were easy to process and delivered correctly on the appointed days.”

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Posted 8 years ago

“the flowers were beautiful and well received from who they were purchased for, they were fresh and there was more flowers than expected which was brilliant”

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Posted 8 years ago

“Delivered a day late than specified and meant they where late for a birthday and ordered well in advance. Thought the bunch of flowers looked like more on the website as I ordered the bigger bunch. All a bit disappointing.”

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Posted 8 years ago

“I never thought of using Debenhams for flower deliveries, but it was a very efficient service, I could track where they were and the recipient thought it was beautiful and very well presented. Would never go back to Interflora now!”

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Posted 8 years ago

“They didn't look as good as the photo on the website, but the recipient liked them!”

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Posted 8 years ago

“Easy to use service with a great range of bouquets for all occasions and price ranges. I have used the service a few times and always been very pleased with the quality, price and delivery. I particularly like the bouquets which have a range of different flowers included in a single bouquet. The bouquets last well with good quality flowers. I recommend the service.”

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Posted 8 years ago

“I ordered flowers from Debenhams for my nan's 97th birthday; I specifically put on the delivery instructions to be patient, however, I was absolutely disgusted to be contacted by her care worker today, who found them dumped at the top of her road. Fortunately, I had phoned my nan earlier in the day to tell her a parcel was coming and to keep an eye out for it, otherwise I would assume they would be still there now, as she sent the care worker round to ask the neighbours if they had seen a parcel and one of them spotted it. I can accept that sometimes it is necessary to leave a parcel with neighbours or in the porch, however, I must reiterate- this parcel was dumped on a lawn at the top of her cul-de-sac, the driver could not be bothered to go the extra 150 metres to put it on her door step. I must also add that my nan has to pay the carer out of her own money. I informed Debenhams of all the problems and all they offered to do was send her more flowers to say sorry - she spent nearly a day worrying where the last bunch went, why would I put her through that again?! *Updated following Debenham's response below* I have spoken to nan and the care worker, they both are adamant the flowers were found on the lawn. If you could send me the photos of the flowers on the doorstep that the courier provided, then I would consider the matter closed and will update this review accordingly.”

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Posted 8 years ago

I'm sorry to hear this - I agree the whole experience is far from what you rightfully expected. We have investigated this for you further. The courier left it on the doorstep and has sent us a picture. This doesn't excuse them not waiting for the door to be answered but you shouldn't have the same situation on a reorder, and we can use a different courier to try to avoid the situation. We still don't know how they ended up in someone's lawn. If you would still like a reorder please reply to the previous email. Thanks.

Posted 8 years ago

No problem - we'll forward you the pictures shortly. I just want to re-iterate that we are still happy to send out a new delivery free of charge.

Posted 8 years ago

“Excellent service and hassle free. I loved the fact I was able to track the driver.”

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Posted 8 years ago

“Excellent service, flowers good quality, delivered on time.”

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Posted 8 years ago

“This is my third time ordering from Debenhams Flowers and I have been delighted every time. the flowers are gorgeous and last for a long time. Wouldn't go anywhere else now.”

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Posted 8 years ago

“Very pleased with the service you gave me”

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Posted 8 years ago

“Delivered the day after requested. Had plenty of notice”

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Posted 8 years ago

Sorry to hear it wasn't there for the big day. Unfortunately we can't guarantee delivery on a specified date with the untracked delivery service.

Posted 8 years ago

“I purchased the flowers for my mother birthday. They came on time and were a beautiful bunch. However in the second day the leaves started to turn yellow. Now it has been about a week and the roses haven't even bloomed!! My mother has been keeping good care of the flowers as well, they are just very poor quality, I am not impressed with the service at all.”

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Posted 8 years ago

I agree it sounds like you've been unlucky with those blooms. Sorry if this took some of the enjoyment from the occasion, One of our team will be in touch with you accordingly.

Posted 8 years ago

“The service seemed to work effectively, although to be sure of a 'free' delivery it would seem you have to process the order on a monday or tuesday. The recipients were pleased with their bouquets, so I guess that is what counts.”

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Posted 8 years ago

“The flowers were a gift & when they arrived were beautiful. Reasonably priced & easy to order. Only issue was the standard delivery was 4 days later & it was extra to have them delivered sooner which wasn't ideal. Overall I would use Debenahms flowers again”

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Posted 8 years ago

“quality of goods was excellent and delivery was very prompt. would certainly use this service again. very satisfied.”

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Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews