Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the flowers looked fantastic for 3.5 days they wilted,heads fell off, we called debenhams but it seemed to fall on deaf ears, would I recommend them no, would I purchase again ..... Definitely no.”

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Posted 8 years ago

We're not sure what you were advised when you called in previously, but one of our team will call you about this. Regardless of your decision to use us in the future we'd like to help you with this order - our flowers should absolutely last longer than 4 days.

Posted 8 years ago

“Not overly happy at all. For the price, the bouquet was very small. The card was appalling - it was for my parents 25th Wedding Anniversary and it wasn't even a proper card that you would normally receive, it was very impersonal.”

Helpful Report

Posted 8 years ago

We're sorry to hear that you didn't feel the bouquet was good value for money. Unfortunately the message card included in our flowers is not an actual greetings card. This isn't unusual when ordering flowers, but apologies if you felt this should have been made clearer.

Posted 8 years ago

“Flowers arrived when expected, and looked lovely. Would definitely buy flowers from debenhams again .”

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Posted 8 years ago

“I placed an order on 22 April 2016, order # 100228764 which should include flowers, chocolates, mini birthday balloon, cake in a can and a large size vase. However, the vase was included in the delivery. I sent an email to check on the missing item and no one has given me a reply todate. Please contact me asap. Regards, Alice”

Helpful Report

Posted 8 years ago

Hi Alice, sorry to hear about your experience. We did send a reply to your email the day after we received it. It may be in a spam/junk folder. Unfortunately there was no vase selected on your order, just the other items you've mentioned. Neither were you charged for it. Apologies if this didn't seem clear when you placed your order

Posted 8 years ago

“It's the first time I have used Debenhams for flowers, and whilst using the website was a breeze, delivery time was excellent (next day) and they arrived no problem I have to say the product was disappointing. £24 for a dozen white roses which when turned up looked to be the same quality as a £4.99 bunch from tesco. Needless to say my anniversary surprise turned into an anniversary let down. Debenhams have compensated by refunding most of the money but yet to hear anything in the way of an explanation.”

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Posted 8 years ago

“Reasonably priced, gorgeous flowers. Arrived when due and greatly received!”

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Posted 8 years ago

“The most beautiful bouquet that I have ever ordered, my mum absolutely loved them. Quick delivery and excellent value compared to other florists that I have used in the past. Will definitely be recommending this service to others. Thank you!”

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Posted 8 years ago

Wow! High praise indeed! Thank you very much for letting us know.

Posted 8 years ago

“Easy to order, delivered on time, mum loved them”

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Posted 8 years ago

“Ordered my partners favourite chocolate Ferrero bouquet for our 8th anniversary and instead she received a delivery of Lint chocolate bouquet which is one really does not like ..completely ruined the surprised and anniversary aswell as I had to go and purchase some from the local store. Since then have not even responded to my email which was sent last week.”

Helpful Report

Posted 8 years ago

Apologies that you have not heard back, and for the mix-up with the product. We are looking into this for you now and will get back to you very shortly. In the meantime if you wish to discuss it further please call us on 020 3696 1129.

Posted 8 years ago

“Disappointed with bouquet not many flowers, cost appears to go on teddy balloon and small box of chocolates. Shall not purchase again.”

Helpful Report

Posted 8 years ago

Sorry to hear that your bouquet was not as big as you'd hoped. Thank you for your feedback.

Posted 8 years ago

“the website was a bit of a pain - changing saved setting when i changed screens my wife thought the flowers were beautiful”

Helpful Report

Posted 8 years ago

“Easy to order, delivered on time, good price, gorgeous flowers.”

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Posted 8 years ago

“Recipient very happy with flowers.”

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Posted 8 years ago

“The flowers arrived a day late and when I emailed customer service I received an unapologetic response. The flowers didn't even last one week. I won't be purchasing from here again.”

Helpful Report

Posted 8 years ago

“very happy with delivery and total service .. only mistake was on my part forgot to put note on flowers to say who they were from but the friend who the flowers were for stated she rang call centre and spoke to a very polite man and he in turn rang me to ask if he could say who flowers were from .. very impressed with that .. re the flowers havent seen them my self but apparently they are beautiful .. and made her day .. would use again .....”

Helpful Report

Posted 8 years ago

Thanks for the feedback, we'll make sure this gets back to the person you spoke to!

Posted 8 years ago

“Thank you for the prompt, professional and great customer service!”

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Posted 8 years ago

“The Post Office attempted to deliver on a Wednesday but nobody was home. They left a card but the lady I sent the flowers is old and has memory problems - she lost the card and forgot to mention it to me. Subsequently, the flowers sat at the sorting office for over a week! They were not beautiful fresh flowers by the time we sorted it out. I am very surprised and disappointed that the Post Office did not redeliver the next day.”

Helpful Report

Posted 8 years ago

We're especially sorry to hear that as we sent an email to the address you used to inform you of the failed delivery.

Posted 8 years ago

“I have not seen the flowers as we're delivered to a friend but she said they were beautiful. Many thanks”

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Posted 8 years ago

“Great, delivered on time, fresh roses, looked beautiful. Very happy.”

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Posted 8 years ago

“Flowers not as expected. Quality didn't seem as it should. Cake a lot smaller than the picture portrays. Balloon described as a birthday balloon with happy birthday written on it but when arrived it was a plain one. Overall disappointed and would not use again.”

Helpful Report

Posted 8 years ago

Sorry to hear about your disappointment. One of our team will be in touch regarding this.

Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews