Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for Mother's Day, firstly they didn't arrived until around 5pm! Secondly, when my mum opened them some of the flowers were already dead and others were on the brink of dying! Thirdly they were NOTHING like the photos on the website, so much smaller and lots of green bits thrown in rather than the colourful bunch advertised. We were incredibly disappointed and definitely will NOT be ordering from Debenhams Flowers every again!”

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Posted 8 years ago

“For Mother's Day, mum said stick to Next Flowers who I normally use. Shame really.”

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Posted 8 years ago

“Flowers were ordered for mothers day. I paid the extra money for the additional flowers. The flowers were received on time but when i visited my mum I noticed she just had the standard size. I phoned customer services and was told that they probably ran out of the larger size but I was not informed about this and believe i would not have received a refund if i had not noticed. Flowers only lasted a week which was a bit disappointing. I would not use Debenhams to purchase flowers again.”

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Posted 8 years ago

“Some of the flowers were crushed in the box Which when put in a vase they were dropping. Bought for Mother's Day the flowers my brother bought from the supermarket looked a lot better.”

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Posted 8 years ago

“You delivered the flowers a week after my mother's birthday. I mailed your support email twice to try fix this but was completely ignored. I've used various other flower companies in the past and they've all been much better at communication. I'm really angry at how this turned out and won't be using Debenhams for anything in future as you clearly have little interest in serving your customers well.”

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Posted 8 years ago

“I was unable to see my Mum on Mother's Day so I had these sent. I was told the flowers were beautiful and last for up to a fortnight.”

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Posted 8 years ago

“I didn't order anything from Debenham flowers but kept getting update to my account from Debenhams. Even though the email address on the order was different from mine. Thanks for sharing someone else's personal information with me it could have been really dangerous for them. I reported it to Debenham but got no reply on it so it goes to show what you think of no only customer privacy but also customer care. I only worry about where my personal information has ended up. ????”

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Posted 8 years ago

“Delivery was on time and flowers were fresh and lovely.”

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Posted 8 years ago

“lovely bouquet very pleased”

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Posted 8 years ago

“Reliable service excellent products”

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Posted 8 years ago

“Ordered flowers for my mum for mother's day. They arrived on time and in great condition. My mum loved them.”

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Posted 8 years ago

“Flowers received were of poor quality, and the roses which had a supposed 7 day guarantee didn't even last 2 days. I've since emailed Debenhams customer service twice to complain & despite a 48hour response promise, never received a reply never mind an apology. Very disappointing Mother's Day gift & most definitely won't be using Debenhams again!”

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Posted 8 years ago

“The flowers didn't last very long at all - disappointing because with Debenhams you expect quality and paid a quality price!”

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Posted 8 years ago

“Ecellent value for money ,flowers were stunning ,definetly will be ordering again and again .”

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Posted 8 years ago

“The flowers were half dead and both lollies had their heads cut. I ordered flowers from debenhams last year and they were in a poor condition but the recipient did not want to tell me. I will not buy flowers from debenhams again”

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Posted 8 years ago

“Terrible £25 for 10 flowers 5 of each and they where wilting and going bad by the 2nd day. Would never recommend or use this service again !”

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Posted 8 years ago

“Really pleased with this service. They were delivered on time for Mothers Day and my Mum said they were lovely and lasted well over a week. Will definitely be using them again”

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Posted 8 years ago

“Lovely flowers and really good service”

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Posted 8 years ago

“Beautiful flowers arrived on time good communication from company on despatch and delivery would recommend”

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Posted 8 years ago

“I ordered flowers to be delivered the day before Mothers Day and I tracked them and found they were in the depot at Buxton! I realise that Debenhams offers a 7 days a week service but unfortunately the post office dont so my flowers sat in the depot til Monday . morning! My friend did not seem excited by the surprise gift so I assume the freesias were disappointing. I went on the Debenhams site to see they were not able to deal with the matter owing to the high demand of arising matters after Mother's Day but was informed to expect a reply in a couple of days.. That did not happen so I phoned , was connected and waited 15 minutes at a cost of 7p a minute to no avail! After an other few days with no response still from Debenhams I was able to talk to a lady who did offer to send some more flowers or refund my money which I accepted. Not a very good experience I am afraid!”

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Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews