Debenhams Plus Reviews

Name: Debenhams Plus
Address: Debenhams PlusNeptune WayTrident Business ParkLeeds Road, Huddersfield
Rating: 1.46

1.5 Rating 288 Reviews

10 %

of reviewers recommend Debenhams Plus

1.5

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Debenhams Plus:

Visits Debenhams Extra for a huge range of TVs, home cinema and laptops. We also stock a wide range of Nursery goods and bikes for all ages.

Visit Website

Phone:

0871 984 1922

Location:

Debenhams PlusNeptune WayTrident Business ParkLeeds Road
Huddersfield
HD2 1UA UK

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Anonymous

Anonymous // 01/01/2019

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“Worse than Very Poor. Unbelievably appalling after sales service. Calls, emails and several communications ignored. Incapable of resolving any customer or product issues. Let the Buyer Beware as this crew do not want to speak to you after they have taken your bucks! It appears that their policy is to apologise and they seem to think this makes everything ok. Ineffective, disinterested and unprofessional in the extreme.”

Helpful Report

Posted 9 years ago

“Ordered two Samsung S6 Edge phones on Sunday evening, they were delivered before 11.00 am on the Tuesday. No trouble at all, will use again”

Helpful Report

Posted 9 years ago

“What a waste of time denenhams ordered a item for next day delivery as promised I made a special journey to collect it & it had not arrived by 5pm not well pleased”

Helpful Report

Posted 9 years ago

“I spent over a £100 online in the sale. One item was not in stock yet they still took the money for it ! I emailed them to say that they've took the money but not delivered the item as it wasn't in stock. They replied back with some pathetic excuse and that I would have to more or less do the chasing for it,including going into my bank (why I haven't got a clue) I WILL NOT BE USING DEBENHAMS ONLINE AGAIN & I will telling friends & family not to either....! DISGRACEFUL customer service !!”

Helpful Report

Posted 9 years ago

“Shocking customer service. Purchased an item for my Granddaughter's first birthday. Last quoted delivery date was 03.08.15. When it had not arrived one week later, I started a protracted email correspondence with Debenhams. Sixteen emails later, Birthday long since been and gone, still no closer to a resolution. Tried phoning customer service directly who told me that the order no. I was quoting (on their confirmation of order email) was not one of theirs. Said I wanted to speak to a more senior member of staff and after waiting several minutes was told no-one was available and I would get a call back within 24 hours. One week later no call. As per several other correspondents on this site, I will most certainly never buy from them again”

Helpful Report

Posted 9 years ago

“Twice been sent wrong sized shoes, resulting in 4 trips to local store to return and reorder. Now the shoes are no longer in stock. So 4 trips into town later, plus 4 lots of parking, and 2 very long calls to customer service, as a gesture of goodwill (which Iasked for) offered a £10 gift voucher. This will not even cover the parking costs. I will not buy online again. Rubbish service.”

Helpful Report

Posted 9 years ago

“Trousers wrongly labeled size No receipt - a present- will Debenhams take them back no out side 28 days. Sales Of Goods Act Ignored 1) Fit for purpose (no) 2) Described correctly (no) Store Manager can see they are 1 to 2 inches to long and thats acceptable? They have a Debenhams label and a Thomas Nash label. My fault for not having a receipt or the date of purchase. Customer service such as this will bring this company to its knees. Debenhams responses are scripted with no one making a common sense decisions.”

Helpful Report

Posted 9 years ago

“I ordered two items from debenhams a few days ago and had no problems whatsoever. Items delivered on time and were as described. Will definitely be shopping from them again.”

Helpful Report

Posted 9 years ago

“I ordered an LG34um95 monitor and paid for next day premium deliver, even though a cheaper seller was found on the Internet with 3-5 days delivery. I received confirmationfrom Debenhams advising that it would be delivered on 01/08/2015 between 08.00 -18.00 hrs. I waited in all day without a delivery being made or communication from Debenhams or their courier service advising that it would not be delivered. I also waited in all the next day without them delivering the monitor or communicating with me.”

Helpful Report

Posted 9 years ago

“Very disappointing, a week ago I ordered a dress on-line to wear to a family members wedding at the time of placing the order on-line I was informed it would take 4 - 5 working days so I had more than enough time to receive it before the wedding! it's not arrived and the wedding is tomorrow :( I called and they said I would not get a response to my enquiry regarding the order for 3 working days and that there was no way of tracking the order even though they sent me a tracking number, I now have to go out and buy another outfit at the last minute which is inconvenient and an additional expense! Very disappointed and will probably not order anything on-line for fear of it not arriving on time or possibly never arriving!”

Helpful Report

Posted 9 years ago

“Rude customer services, have been yelled by sales supervisor called Jackie! Will not buy again and will not recommend to anyone!”

Helpful Report

Posted 9 years ago

“I had the best gift a DG gold watch took it for repairs after only a year what a shame my father used to buy me watch every birthday. They lost my watch and then told me if I want a replacements then I would have to pay for the repair cost my watch they lost so stressful to deal with all this ohhhhhh pls help me so shocked of the customers service!!!! K”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“Rating -zero they are an absolute joke. Have tried ringing several times and hung on and on but still no one answered. Cost a fortune in calls. We bought some bar stools in June and one of them has fallen to pieces but can we even get through to have it exchanged not a chance. For such a big store there customer service is nil. Should have known better than to shop with them. Please note I have only given one star because I couldn't submit without doing it.”

Helpful Report

Posted 9 years ago

“Terrible online service/return policy. Waited just over a week for 4 items of clothing to arrive - they were all the incorrect fit so I asked for an exchange of two and a refund of the other two (all sent in the same package). A week later I get an email saying that the refund had been complete for 3 of the items and that the 4th was 'routed to courier', but it wasn't one of the items I wanted an exchange on. A further week later I receive the money in my bank account and no further sign of the mysterious 4th item. I call them and they say that they can't track the parcel so they don't know what happened to the 4th item and that it'll be another 4 weeks until they sort a refund out. They also said that they didn't do exchanges. No apology for the numerous delays and just a standard line of 'this is in line with our refund policy' ie. you should have known better. I won't be ordering from them again.”

Helpful Report

Posted 9 years ago

“Ordered an Iron, 2 days later said Iron arrived. No problems for me ;)”

Helpful Report

Posted 9 years ago

“THEY ARE A JOKE AS FAR AS TRAVEL MONEY IS CONCERNED!!!! Today I printed an online voucher converting £500 to 705.52 euros at 07.28. Then I left home at 07.40 and walked for 20 minutes to catch a bus to the nearest Debenham's Travel Shop at Swansea to exchange my cash for the euros and to collect a free £5 off voucher which was included in the offer. However, when I arrived at the Travel Shop at 09.35 I was astounded to be told that they had no euros!!!! What a joke!!!! A currency exchange shop with no euros!!!! I was told that they were expecting a delivery later in the day but that it would not be until around 11.00am. Without a definite delivery time I was not prepared to wait around until the euros arrived and so I caught a bus back home. What a waste of a morning!!!! Fortunately, as an OAP I have a concessionary travel pass and so my trip cost me nothing other than 4 hours of wasted time. I am just pleased that I did not travel by car and, therefore, did not waste money on petrol!!!! PS: I do not buy currency online because of the debit card/credit card companies' charges and Debenham's exchange rate was the best for cash purchases. Not much use having the best rate though if you have not got the currency in stock!!!!”

Helpful Report

Posted 9 years ago

“Appalling, never again, I was delivered an air-conditioning unit which didn't work, (mainly because it had been shipped upside down) , so after 3 very expensive phone calls, (that's a total of 2 hours of my life I'll never get back), a several E-Mails and an on line form they finally agreed to take it away, So I booked another day off work, but, and it's a big but, they would not replace the unit at the same time, I would have to take yet another day off, that's three in total if they decided they were going to give me a replacement. I've demanded a refund but I'm not holding out much hope judging by other reviews. I'll read the reviews first next time. An expensive lesson on how not to buy on line.”

Helpful Report

Posted 9 years ago

“£80 worth of gift voucher receieved for my birthday - after a visit to Asda (where the vouchers were purchased by my friend) , a visit to a store, 5 emails to customer services and a call with customer services today I have been told i cannot use the gift cards online! So effectively my friend has wasted £80 that i cannot redeem - so unbelievable that they do not have the systems in place to deal with this and the customer service has been appauling! I am so gob smacked that they are happy to leave it like this!”

Helpful Report

Posted 9 years ago

“Dreadful service. Courier doesn't deliver and you have to fight for a refund for goods you never even received!”

Helpful Report

Posted 9 years ago

Debenhams Plus is rated 1.5 based on 288 reviews