“Fast delivery but had to return the item via their own courier service Hermes. That was 25 days ago and I have received no confirmation that the returned item has been received nor have I received a credit. No answer to my 3 emails (sent to both their Returns and Complaints as per their web page) and their customer service number is not being manned. I am concerned as I have no other way to contact them.”
“Waiting several weeks on refund. Sent several emails with proof of return still nothing. No customer service to call. Total shambles for such a big company.”
“By the far the worst company I've used over this lockdown period..they don't refund missing or broken items and only send generic replies..there is no way to contact them further.. I am left out of pocket and they don't seem to care”
“No refund for returned items. No reply to emails and a closed call centre. What a shambles of a failing company. Have reported the CPCC for robbing its customers.”
“Appalling customer service by this well known company, because they know their going out of business they have no concern with appropriate customer service.
I ordered some shoes for delivery and they arrived damaged, tried to contact them but no chance, no number to call just an email address, contacted them on 23 April and to date (12th June) I have had no reply, iv chased it 2 times already. Almost 7 weeks being ignored, what a disgrace of a company please beware this once decent well loved company are now a bunch of scamming cowboys”
“Appalling customer service by this well known company, because they know their going out of business they have no concern with appropriate customer service.
I ordered some shoes for delivery and they arrived damaged, tried to contact them but no chance, no number to call just an email address, contacted them on 23 April and to date (12th June) I have had no reply, iv chased it 2 times already. Almost 7 weeks being ignored, what a disgrace of a company please beware this once decent well loved company are now a bunch of scamming cowboys”
“Ordered tommy hilfiger jogging pants ended up receiving a jacket instead, sent back the same day, now been waiting 3 weeks to recieve refund, will never buy from here again, even paid next day delivery so disappointed.. STILL WAITING REFUND OF 68 POUND”
“Eight weeks waiting,Money taken No Goods.Ordered two shirts 5th April on next day delivery
. Email came on delivery day 6th to say would be 7th. No goods arrived. MARKED AS DESPATCHED But Hermes still awaiting parcel on tracking.
Sent two emails to Debenhams but NO REPLY TO EITHER.
I NOW INTEND TO TRY CHARGEBACK AT THE BANK IT IS THE ONLY OPTION LEFT!!!”
“I ordered a birthday gift online, 3 weeks ago. Within 24 hours, Debenhams said the item had been sent - amazing, as I'd expected a delay due to Covid! I was even more surprised when Hermes tracking promised delivery by 18th May. Sadly, it's now 3 weeks later, and my delivery still hasn't arrived. Hermes said to contact Debenhams, so I sent an email on 23rd May, but have heard nothing since, other than an acknowledgement that they'd received my email advising me that I shouldn't send them any further emails, as they were so busy! I had difficulty in finding out how to query non-delivery on the Debenhams website,
as this doesn't seem to be included in their FAQ's. I'm unlikely to risk ordering from Debenhams online again in future, and wouldn't recommend them to anyone else, either. Disappointing.”
“If I could give Debenhams 0 stars I would. They may be fine if you go to the shop but just forget it if you need something online and particularly if you need something on their so called next day delivery service. On 2 occasions now I have used this and both have been a nightmare. The first time I needed shoes and bag for a wedding and needed them urgently so used the next day Hermes courier service. It didn’t arrive the next day or the day after or the day after that! Ended up having to go elsewhere. All the time Debenhams and Hermes were saying the package was delivered but were never able to offer any evidence of this. Strangely the parcel ended up being thrown over my garden fence about a month later. I swore never to use them again. However, this year I received vouchers for Debenhams as a present and with them potentially and quite understandably about to go bust I was forced to place another order. Given the hot weather I opted for a fan and paid the extra for the next day delivery as the standard delivery slot was after the good weather was due to break. It was not delivered the next day or the day after that or the day after that. Yesterday I receive an email to say that it had been delivered and a family member had signed. I was home alone all day and certainly did not sign for anything. When I try to check the signature it brings up a message to say that due to Coronavirus hermes are not collecting signatures. I can’t get in touch with Debenhams, they don’t respond to emails and the call centre is closed. I don’t know if I’m going to get reimbursed. I wouldn’t bother using Debenhams particularly their next day delivery service. The similarities between my 2 experiences which are 2.5 years apart are too close to be a coincidence”
“Ordered something six weeks ago and it's not turned up. Tracking info has been empty since order, I've sent six emails with no reply, and the phone contact center is closed.”
“Beauty card is a waste of time I joined it for the free samples and to accumulate points when buying my Clinique products! Weymouth store has NEVER EVER GOT OR GIVEN ME A SINGLE SAMPLE IN 3 years!!!!!!!”
“Disgusting . Won’t respond to emails. Paid to return items and they won’t respond. Have my proof and receipt 4 weeks ago and still they won’t reply to emails. Yet they send numerous emails daily to purchase items. The worst company ever.”
