“I ordered a man overcoat online, according to their recommended measurements .
On arrival I realised that wasn't the case and I have to return the parcel ASAP.
I tried to get a return order through their website but my order wasn't recognised.
I went to local Post office and returned to the original address on the parcel. Sent them the tracking order and they confirmed everything is OK and I should give 15 days for my refund.
Now after 17 days I contacted them again and they said nothing was return and they don't recognised the signature on return order basically blaming the carrier for the issue.
Please be careful !”
“If I could give zero stars I would. I’ve only received one box out of 2 of a sofa I ordered a week ago. Debenhams have £180 of my money and I have half an order. Customer service doesn’t exist, no help in either getting the rest of my order or a refund. I’ll be contact the Ombudsman to get a resolution. Daylight robbery! Do not buy from Debenhams!!!”
“Don’t buy anything from Debenhams.
Ordered a Vax vacuum cleaner and they sent me the wrong product.
They sent me the basic model instead of the max model advertised.
Customer services Darryl would not deal with it and he tried to tell me the product I had received was indeed correct.
Luckily I had screenshot my order with what was advertised on Debenhams website yet still Darryl failed to deal with it stating I have to wait and speak with another department on the 27th March! Are you customer services or not Darryl?!
One week on still not dealt with and I’m left without a vacuum cleaner!
Terrible service. Would I give Debenhams my money again? = Definitely Not!”
“one star is too much!
impossible to contact... returned items a month ago and have not even recieved an email saying they have received them, so dont know when ill see my refund!! if only they'd give a phone number so you could speak to someone!! ill never order thru them again”
“I wish I had read the reviews and noticed that customer services doesn’t have a telephone help line, as then I wouldn’t have made a purchase. The email responses are slow and don’t explain anything fully, one sentence, standard stock answers, just awful. No help at all really”
“The lowest customer service I feeling its scam stay away from debenhams honestly 3 days I'm sending emails to change my address they refused to change it and they saying go and contact Evri so I did. And Evri just made me sick of what you doing never again from just wanna my money back”
“I HAVE WIPED THINGS OFF THE BOTTOM OF MY SHOES THAT HAVE MORE INTEGRITY THAN DEBENHAMS CUSTOMER SERVICE! I returned 2 pouffes, sent returns receipt clearly showing 2 items with same tracking number. They tell me this can't happen, yet apparently it did. No refund. Never, ever again. Shop here at your peril.”
“I purchased a gaming chair in November for a Christmas present for my grandson and when he opened it on Christmas day it was damaged.
Waited in 2 days to have it uplifted, with no luck
Eventually got uplifted by Royal Mail 15/1/24 and still no refund received.
Shocking, disappointing service”
“I had a,wardrobe delivered on the 3rd of January..every part was broken or damaged I have had it reboxed standing in my hallway ever since waiting to be collected Several collection dates pass and are re organised and NOT kept. Unable to actually speak to anyone DIABOLICAL behaviour.”
“I've had horrible expirience with Debenhams customer service. They are not helpful but for over 2 months were sending confusing replies to my emails. I ordered from them 3 sets of beddings and only recieved 1. They kept saying that they were investigating and after multiply emails on my side someone replied that parcel was lost in transit and asked me if I wanted items to be resent or a refund. When I asked for replacement everything started again, they said they investigating again!!! You get reply from multiply different people form their customer service and it looks like they don't even read previoisly sent emails on their side just give you generic reply. So after 2 months I haven't recieved my missing items or refund for them . Defenetely wouldn't reccomend buying anything from their website”
“Please don't order from these fraudsters. I ordered before Xmas in came different parcels, 2 from Debenhams and 3 from partners. One of the parcels had clothes labelled as 12/14 when I ordered 16/18. I messaged the partner and they said they were incorrect labelled but correct size, no such thing. I decided to send everything back the quality I'd really poor. It took me an hour, to get them all ready, then drive to the post office. Then they didn't refund all my returns
I've had to constantly chase them and the partner issued the refund request. Them they have charged me £3.98 for sending 2 parcels back. Parcels which they sent 1 item in 1 and 3 items in another not my fault that they can't send it all in one parcels,and for returns that were the incorrect size again not my fault
The CEO ignores you, they just are a terrible company. Their customer service is outsourced and they work of a script”
“DO NOT USE DEBENHAMS
BEWARE!!!!
Ordered a TV unit and it arrived faulty and damaged! At first Debenhams were allowing me to return, however as I was away for Christmas I advised I could only do this after I returned. Once I returned and tried arranging for them to collect, they now no longer wish to accept a return are quoting it’s out of the 30 day period!!
Of course it’s out of the period!!! I mentioned this and it was originally fine!!!
Now Debenhams are advising that I have joined the unit wrong?? And are brushing of the fact the unit has physical damage when it arrived. Images have been sent and they are now brushing the matter under the carpet!
Their customer service is useless and I had to constantly chase up responses. I will NEVER USE DEBENHAMS again!!!
Avoid this company!!!! Do NOT use!!!”
“Ordered something in December, nothing arrived, been in touch them, was asked to wait until a further date, that passed still nothing, contacted them again, now asked to wait again, now had email asking me to rate how my purchase went, surely they can read how many times I contacted them and still no parcel. I’m starting to think that I’m may never get parcel and concerned that I may not even get a refund. Never deal with the again.”
“How is this site obviously not Debenhams but are posing as Debenhams allowed to trade when they are robbing people of their hard earned money!!!! I have not received two of my 3 items l ordered & after reading the reviews l don’t even know if it’s going to work the item l have received will have to check now.”
“I ordered goods at the beginning of December for delivery. These goods failed to arrive and the link to track the delivery didn't work. After waiting a couple of weeks eventually i was told the items were lost. I cancelled the order but am still waiting for my refund.”
“Wish I would of read the reviews before ordering!
No presents! No refund ! No contact ! No customer service !
Just a text message replies saying it’s not our fault and you can’t have a refund , well guess I’m glad I used PayPal ! Back at ya!
Shouldn’t be able to trade !”
“As with many on here the advice is stay well clear!
Take it!
- who else in retail has nearly half negative rewiews??
Debenhams is effectively using 3rd parties to drop ship their items. Clearly Debenhams have no control over this and can't/ won't do anything to resolve untrustworthy 3rd party issues. You don't need to shop at Debenhams so DONT risk it!
Everything on offer by Debenhams is available elsewhere, if gambling is your game use Debenhams!”
“Don't. At all cost, be tempted to give Debenhams hard earned money. Ever, 28 days thus far waiting for an item. They refuse to acknowledge my cancellation of order and even worse the appear to be refusing to refund MY money. Distance law means nothing to this shower. Of they aren't really Debenhams. Debenhams disappeared years ago with the last of the stores. Somehow these crooks have their name and thieve from behind it. Whatever you do, first consult review sites. With over 50% of reviews being from dissatisfied victims. You have been warned!!”
