“They sent me a broken mirror twice, then when I asked for a refund, they said they had sent me a third mirror. Over the next two months it did not arrive and they kept telling me I couldn't get a refund till it was delivered and I had refused delivery. In the end I contacted my bank and asked them to recall the payment. That's how I got my money back. Absolute disgrace! Buy elsewhere.”
“I bought a tv cabinet 3 weeks ago. It arrived with missing parts. When I payed my builder to come and install it we discovered most of the parts are missing. :( I’ve asked for a refund since , I Have Not received one ! And since that the company have not come to collect the item when scheduling with me the pick up. After a couple of weeks it was scheduled for tomorrow- Friday. Which they expect me to be home all
Sitting and waiting for the delivery to pick up the parts I have. And again they postponed me. I feel
Sick and tired from this , I didn’t signed for this romance. All
I wanted was a tv cabinet. I Do not suggest to buy from them as they are taking off all responsibilities by saying - “we are the third party , we are not the furniture company “. I don’t care. I payed you very good money to you. And I want my money back. This is a nightmare. Take responsibility. Bring me my money back .”
“I ordered a mascara, which didn't arrive. I wasn't given any information relating to delivery either on my computer or my phone Customer no ect. The payment went out of my bank. This was all done through PayPal. Attempted to contact PayPal and Debenhams...Very unhelpful !!! I had no information relating to the sale,as it hadn't been given to me. They refused to help. Have had £40 stolen, as they insisted it had over the date. I would like to know how many others this has happened to,as I'm sure there will be loads. Some one has git my money and I would to know who???”
“Debenhams is an absolute disgrace of a company, ripping people off without a care. Their customer service is nothing short of horrendous. Every time I’ve tried to resolve a refund issue, a different person responds, and I’m forced to resend the same information over and over again, with no resolution in sight. They blatantly refuse to take responsibility for their mistakes, leaving customers out of pocket and frustrated. It’s clear they don’t care about their customers, only about keeping our hard-earned money. This company is a scam, and their entire process is designed to wear you down. Stay away from Debenhams if you value your time and money!!!”
“On the 6/9/24 I received 2 Wallis dresses. Debenham owns Willis. When the dresses arrived, straight away I noticed a stain on one of the dresses, the dress looks like it has been worn and washed several times. It was a second-hand dress that they sent me. I didn't even try the dress on. I contacted Debenham straight asking for the dress to be returned. Within 30 minutes I handed the dress to the post office. Debenham received the dress on the 7/9/24 I'm still awaiting for my refund. Debenham has be come unprofessional.”
“i ordered a 90ml bottle of prada perfume intense...with nxt day delivery.. code freedel..!!!!...that was 4 days ago!!! it is now monday sept 23rd and im still waiting for my order????? i have evidence of the £116 you charged and took from my bank account!!!! what is going on please????????????????????”
“I thank you for one of staff, her name is Grace. She is very professional & really I felt the shop is hers. How much she care care & pay attention to customers.
The branch in festival city.
Debenhams”
“Biggest load of rubbish i have ever bought and will pursue the product i bought on line with the Trades Description Act Department. They have lied about the quality of the material which was in reference to a free standing cabinet which they said was a well engineered wooden cabinet but is nothing more than a cheap chipboard. The product is awful and even at the sale price is an absolute rip off. The product comes as a flat pack assembly and they don't tell you this unless you refer to the returns policy. I will put the item together and take it to a charity shop. Debenhams are nothing more than a bunch of con artists and should not be allowed to sell certain products that do in no way comply or meet the purported description they give. Jesus, one would have to be raving mad to pay the original price of well over £100.”
“Bought a metal double rack from DBZ Partners H&O Direct. The shelves and coat hangers were plastic, one shelf didn’t have correct perforation, so could not be put into place. Bottom shelves were made of wire instead of what shown. They immediately take your money and customer service doesn't respond completely to your emails. The manual is a joke, written in mandarin. Such scammers are operating in the name of Debenhams!”
“I bought two dresses in line but neither fitted so had no paperwork google what to do but couldn’t find order number keeper emailing support with no joy then they replied but to late to send items back no response to any of my emails since terrible service wasted £80”
“Bought a table and chairs but when it was arrived the table was much smaller than the pics in the ad / product listing. When I complained I was told they couldn’t give me the correct table and instead I had to repackage the products to arrange to wait in to get it collected to get a refund. It’s Debenham’s mistake and false advertising but I have to sort it out to get my money back, I have an 8 week old baby and cannot do this so am having to keep the incorrect product. Awful customer service and illegal advertising.”
“I have now got 3 mattresses from Debenhams 1 double and 2 single the 1st order I was speechless I had been over and over trying to find the best possible mattresses they came through the door the quality was 110% I was so happy they are so comfortable it’s unbelievable
Now this single came today and again on time the quality is outstanding it’s different from the other 2 it’s made to an outstanding quality and again I’m so pleased I would like to thank Debenhams I’ve used your services for over 30 years and I have never had any problems”
“If you wanna be scammed by Debenhams just ordered!! They send me a sofas in different quality, size and colour, no phone number and text messages person don’t care of customers just supporting them scammers sellers , very bad service they do to UK people, I’m lost £1300 with my sofa order like .”
“Ordered items on 8th August,paid for delivery, Evri lost my parcel and Debenhams say they have 30 days to consider whether they will return my money as they have to investigate it. READ THE SMALL PRINT. It's there that they have 30 days to consider returning your money. So it appears that paying extra for a fast delivery is meaningless!!The customer service is ridiculous. I still at this point have not received my refund. I will never ever use this company again!!!!”
“Returned my item (as it was fake) got my refund. But not the full amount. The thieves kept postage I paid for delivery. But no worries. I will contact them ombudsman and trading standards”
“Worst company to order from. No wonder they had to close down. False advertised an item. When they obviously was never going to have it in. I got a refund eventually but they tired keeping my my extra delivery fee I paid for. Suggesting they didn’t know if want it back. Totally fraudulent. You can buy most of the items elsewhere. I suggest you do. This company is disgusting.”
“Avoid!! Missed half the parts for the furniture I bought for summer and 2 months later I am still missing them. Very quick to blame other suppliers rather than taking responsibilty and sorting it out themselves.
Terrible service”
“Twice I have recently shopped via Debenhams online and both times now I have had extreme difficulty returning very simple items. From my order number not being recognised to having difficulty finding clear instructions on what to do, it seems this company is making it as difficult as possible for people to return items in the hopes that the returns window passes and they can keep people's money! Whilst the customer service reps I have finally managed to speak to have been very helpful and polite, I feel I shouldn't have to even be speaking to customer service over what should be a simple return process like every other company in the world seems to provide!”
“Terrible service. Recieved a faulty item, only half a refund which included a fee, which is against the law.
Don't ever shop with them, they are just a reseller, go direct to the retailer as you will have to deal with them directly when you have an issue anyway.”
