“There's some lovely items on sale at Debenhams, shame I can't buy any. The website is unbelievably slow, and, like other potential customers, I've often gone elsewhere just because I can actually see things on another site!”
“Your website is what is wrong. Have been a customer for many years but recently the website is useless. Get it fixed or lose customers. You've lost me.”
“DUX0056972
Organic cotton double duvet set (Ivory)
Recieved my parcel this afternoon
I opened the double duvet cover first due to the unsightly wrapping
I was disgusted at what I was looking at the duvet cover looked used washed and crushed up with purple ink on it and no pillow slips in sight
I immediately took pictures and put it back in the packaging and returned it via royal mail
I was shocked to think debenhams could send an item out in such a state
I've been shopping with debenhams for more than 30years
After this experience I would never shop from debenhams again I had to go out of my way to return this item
There is No way of speaking to customer service you have to chat via facebook Instagram or tweets
I chose Facebook here's there response
"Hi
I am very sorry to hear that. For future faulty items we would ask that you let us know before returning as we may not ask for the item to be sent back.
As you have returned the item today please allow until the 11th August for the item to be received & refunded. If you haven't been refunded by the 11th August then get back in touch and we can sort this for you."
I Must now wait till 11th August for a refund
Since the stores have closed the online shopping has gone downhill....
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Hyacinth Dockery
4 reviews
GB
Rated 1 out of 5 stars
Debenhams Organic Cotton Double Duvet set
Order number DUX005697229
Organic cotton double duvet set (Ivory)
Recieved my parcel this afternoon
I opened the double duvet cover first due to the unsightly wrapping
I was disgusted at what I was looking at the duvet cover looked used washed and crushed up with purple ink on it and no pillow slips in sight
I immediately took pictures and put it back in the packaging and returned it via royal mail
I was shocked to think debenhams could send an item out in such a state
I've been shopping with debenhams for more than 30years
After this experience I would never shop from debenhams again I had to go out of my way to return this item
Since the stores have closed the online shopping has gone down hill
It's not debenhams anymore
There is no contact number for them no email address you have to use Facebook Instagram or tweets
I've used Facebook there response was
They have lost me as a customer I would not recommend them in fact I've already told all my friends and family of this experience with debenhams and to stop shopping with them as it's not worth the trouble when they send you out rubbish that's fit for the dustbin I am so angry..”
“Where is my refund for £36.45, for:
Faith: Eva Block Heeled Oversized Buckle Sandal GOLD 5
AQQ50269-128-13
Order Number: DUX005623268
PLEASE RESPOND TO MY EMAILS!!!!!!!!”
“orderd on 9 July for next day delivery, today is 21 July and I havnt recived my parcel yet, delivery website showes I font recived it but support it couldn't find out where is my parcel and refused to refund .”
“Have finally given up after many attempts at using your web site. It is unusable quite frankly. Having paid for the yearly delivery subscription have been unable to use it as I lose the will to live trying to navigate the site. It is so slow and unresponsive. I am so disappointed as I like many of the brand's on the site if I could but browse them efficiently. Something needs to be done pdq before you lose any more customers.”
“Website not fit for purpose, life is too short. If you're going to operate solely online at least have a website that works smoothly. Constant glitches and delays, frustrating.”
“Ordered a pair of leather mens shoes, the quality is outstanding, at a really good price, amazingly fast delivery. Will definitely be ordering again.”
“What has happened to Debenhams website it is so slow when trying to view items I’m at the point now where I just give up!! They really need to get this sorted in the past I have never had a problem.”
“Got a returns label from Debenhams/Pertemba with their address in but the barcode reads Zara, I went back to the parcel shop and had it scanned, now Debenhams are saying I must get the parcel back from Zara and then send it to them, I MUST, they sent me the label with the wrong information and I must get the parcel back, something doesn’t sound right, how much money is Debenhams making with all these returns not being refunded, it’s theft,fraud, we must all get together and make the public aware.”
“Only received 1 out of 4 items, no response from Debenhams ! No customer service , no live chat, no contact number just twitter or facebook! Please please please dont use this company”
“Selling clothing adverised as cotton when infact it is polyester. Causing my daughters skin to flare up. Check your items people. And then I simply need to return the items for a full refund. no help from customer service and the items are still advertised as cotton.”
“Paid extra for next day delivery. Tracking says lost in Evri (so much for Hermes name change!). I need this item for an event in 2 days time - can’t contact either Debenhams or Evri AT ALL. So frustrating! If I don’t get the item by tomorrow I don’t want it at all.”
“Absolutely dire. Returned an item. Emailed 7 times, still awaiting the refund and a satisfactory response over 15 days later. No telephone number or online chat available which does not help!”
“I ordered a mint green jumper. I got a pink striped top. I could not contact Debenhams. When I put my order number and email address where asked in the returns port, it didn’t recognise either of them. The best thing I can do now is contact my credit card supplier to see if they can help. Things are getting as bad as the Chinese clothes outlets. The garment which was sent bears no resemblance to the one I ordered.”
“Six weeks after returning an item and receiving courier confirmation of pickup up and return to the supplier,I am still waiting for a refund. An email or facebook link appears to be the the onlyway to contact customer services, but my email via their contact us page regarding refund progress has been completely ignored.Dreadful customer service.”
