“Eight weeks waiting,Money taken No Goods.Ordered two shirts 5th April on next day delivery
. Email came on delivery day 6th to say would be 7th. No goods arrived. MARKED AS DESPATCHED But Hermes still awaiting parcel on tracking.
Sent two emails to Debenhams but NO REPLY TO EITHER.
I NOW INTEND TO TRY CHARGEBACK AT THE BANK IT IS THE ONLY OPTION LEFT!!!”
“I ordered a birthday gift online, 3 weeks ago. Within 24 hours, Debenhams said the item had been sent - amazing, as I'd expected a delay due to Covid! I was even more surprised when Hermes tracking promised delivery by 18th May. Sadly, it's now 3 weeks later, and my delivery still hasn't arrived. Hermes said to contact Debenhams, so I sent an email on 23rd May, but have heard nothing since, other than an acknowledgement that they'd received my email advising me that I shouldn't send them any further emails, as they were so busy! I had difficulty in finding out how to query non-delivery on the Debenhams website,
as this doesn't seem to be included in their FAQ's. I'm unlikely to risk ordering from Debenhams online again in future, and wouldn't recommend them to anyone else, either. Disappointing.”
“If I could give Debenhams 0 stars I would. They may be fine if you go to the shop but just forget it if you need something online and particularly if you need something on their so called next day delivery service. On 2 occasions now I have used this and both have been a nightmare. The first time I needed shoes and bag for a wedding and needed them urgently so used the next day Hermes courier service. It didn’t arrive the next day or the day after or the day after that! Ended up having to go elsewhere. All the time Debenhams and Hermes were saying the package was delivered but were never able to offer any evidence of this. Strangely the parcel ended up being thrown over my garden fence about a month later. I swore never to use them again. However, this year I received vouchers for Debenhams as a present and with them potentially and quite understandably about to go bust I was forced to place another order. Given the hot weather I opted for a fan and paid the extra for the next day delivery as the standard delivery slot was after the good weather was due to break. It was not delivered the next day or the day after that or the day after that. Yesterday I receive an email to say that it had been delivered and a family member had signed. I was home alone all day and certainly did not sign for anything. When I try to check the signature it brings up a message to say that due to Coronavirus hermes are not collecting signatures. I can’t get in touch with Debenhams, they don’t respond to emails and the call centre is closed. I don’t know if I’m going to get reimbursed. I wouldn’t bother using Debenhams particularly their next day delivery service. The similarities between my 2 experiences which are 2.5 years apart are too close to be a coincidence”
“Ordered something six weeks ago and it's not turned up. Tracking info has been empty since order, I've sent six emails with no reply, and the phone contact center is closed.”
“Beauty card is a waste of time I joined it for the free samples and to accumulate points when buying my Clinique products! Weymouth store has NEVER EVER GOT OR GIVEN ME A SINGLE SAMPLE IN 3 years!!!!!!!”
“Disgusting . Won’t respond to emails. Paid to return items and they won’t respond. Have my proof and receipt 4 weeks ago and still they won’t reply to emails. Yet they send numerous emails daily to purchase items. The worst company ever.”
“I am still waiting for an order placed a month ago... their customer service is closed, they don't answer emails, claiming the coronovirus is causing staff shortages, but they have plenty of staff to process payments! I thought they were trying to survive their current financial problems by strengthening their web business. I won't be purchasing from them again.”
“AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
THIEVES THIEVES THIEVES THIEVES
Don't order from online they will steal your money this is a dying business on the brink of bankruptcy in desperate need of the peoples money!! they refuse to help won't even acknowledge that they intentionally stole my money paid extra for next day sent me its dispatched now they don't know where it is who I am and play dumb saying what money”
“Do not order from Debenhams!!!
7 weeks since I have returned my order and no refund despite many
E-mails to customer service which just get ignored.
They are scamming customers out of their money!”
“This is customer feedback for you. Your online web site is painfully slow. It needs some kind of overhaul or something. I gave up as it was so slow and went elsewhere”
“Placed an online order at the end of March and only part of it was received. The three beauty products are still awaited and it is impossible to get them to respond to emails, Twitter and Facebook. I spent a lot of money and it looks like I shall never see the goods. Absolutely appalling service. I shall never shop with them again and people need to be made aware of the situation. They are still taking online orders but sadly failing to deliver!”
“I’ve waited for over a month for delivery. Have contacted customer services but just received an automated reply. Don’t order anything they are still advertising sales and a 7day delivery. Shop elsewhere save yourselves the hassle.”
“Ordered an item from Debenhams four weeks ago. Still hasn’t arrived. I’ve sent several emails to their customer service and only received automated responses. Save yourself the hassle and stress do not shop with Debenhams online .”
