“Having recently ordered items from Debenhams online (as our local store closed), I was required to return some items but discovered that each item had to be sent to different warehouse locations. As postage must be paid for, sending each parcel individually proves expensive. Will not be ordering again.”
“Debenhams has seriously gone down hill. Even though I tried to deal with head office to solve a problem they are no longer interested.
Terrible customer service! There new ‘don’t care’ attitude is disappointing. I’ve shopped with them for 25 years on a weekly basis and they have lost me for £10 exchange!
What a shame! Stick to John Lewis in the future, they still value their customers.”
“The worst online shopping experience!
The delivery service is awful and unprofessional! First time they left my parcel in the basement of a 14 floor building, which I lost! After a couple of times going to the local shop finally I got refund! Waste of time!!
Second time, they sent the delivery message at 9:03 in the morning saying that my parcel will be delivered between 8am and 12pm! and again left the parcel in the basement even though I diverted it to my neighbor's address! I had to go back home from work to make sure this time I will have my parcel. Total waste of time! NEVER again online shopping from Debenhams.”
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mark rodgers
GB
For companies
Review of Debenhams
mark rodgers
6 reviews
1 star: Bad
A minute ago
I want to give zero stars but cant
I want to give zero stars but am not allowed, i am disgusted by the treatment and by the service i recieved in store recently. We had a baby born new years day and went into store to buy a nice warm coat for him as weather has changed so much. The coat was on the wrong hanger and instead of being a 0.3 month it was 6.9 month so useless to us
I went in to change but they changed there exchange policy in December and refused to exchange the size. Most stores these days ask if you want a e mail receipt but not them. So we are stuffed.
Also you can see how downhill the company has gone by looking at the reviews on here and there response to them! Nothing, no response at all.”
“The worst customer service ever. They sent me the incorrect item so I had to pay postage to send it back. I can see my return was signed for by Debenhams weeks ago but I still haven’t had an email confirmation about it or any refund back to my account. I have tried emailing them 3 times about it but they won’t answer my question surrounding my refund!! I am going to try calling when I get a chance but I already know I won’t ever be shopping at Debenhams again.”
“Very bad on delivery had to call after waiting 16days not a good response to emails will not order from you again to much hassle.
Dissatisfied customer.”
“Delivery took a long time and lots of different packages. I am still awaiting some items that said they would arrive by 8.1.20 that aren't here. I'm very disappointed as they missed my sons birthday.”
“DO NOT EVER BUY FROM DEBENHAMS. YOU’VE BEEN WARNED
ordered items online, they took payment, delivered to an address 25 miles from where we live, took a signature for the goods that is not ours, and now claim they delivered the goods and refuse to accept the error and refund the payment. We now need to pursue an independent legal case with them for the refund. Absolutely zero customer service.”
“Bad mistake Debenhams sent wrong item
I had to give Toy they sent as it was a Christmas present
For a baby and didn’t want her left out
It’s not right that they sent something I didn’t order
No wonder they are shutting down
No apology when I got in touch just that they would put £10 in my account
Not good enough”
“Debenhams, I suspect the five star reviews on here are fake to bolster your reputation and wont help. Your service, delivery everything is now awful it is so surprise your stores are closing. Nothing I ordered over Christmas arrived, even the replacement orders didn’t arrive. Your customer service is a joke, was informed someone from your CR team would call me. Never happened. Complained 4 times and all I got was my money back and a ‘promise’ my call would be reviewed at the end of the year by management to look at how they can improve. It is 4 Jan so I’ll just wait for a year to understand why you’re so shocking shall I? In the meantime, I won’t be shopping with you ever again and will tell all others to avoid.”
“I was a Debenhams customer for decades as was my mother and many of my friends. I used to buy all my Dorma bedding from them, perfume gift sets at Xmas and hundreds of pounds worth of vouchers for Xmas presents. Xmas and Debenhams went hand in hand for me. However, they changed their policy on customer service and, in my opinion, nobody with any sense would shop online with them as they take payment and don't deliver the goods you have ordered. Also known as fraud. I'm saddened that the stores are closing down but what did they expect would happen when they alienate their customers. I see that their customer service employees, based abroad, are writing reviews on here trying to pull the wool over people's eyes but guess what guys, you've been so dismissive of us the shoppers, you've lost a lot of business and in turn you'll be out of work too. The Customer is King and that should always be borne in mind.”
“Absolutely despicable customer service. Ordered an item for my husband's Christmas which did not arrive. Debenhams are insisting on issuing a refund to the original payment card .... Which was a lovetoshop gift card I no longer have.... And that I then re order the item. This really is not good enough. I'm now out of pocket and still no t-shirt for my husband.
I've been going round the houses with various customer service advisors trelling me from their scripts that they are sorry for my inconvenience.... Clearly they could not care less.”
“Placed an order online which says it will be delivered in 7 days. 12 days later still waiting and its unlikely that i will now receive it in time for Christmas. No at all happy. Will not use Debenhams again”
“Hi, I ordered a coffee machine recently, no problems with that. However, someone tried to access my bank account. They provided my 16 digit number and the security number. This was the only purchase I made with this card... fortunately they couldn't provide security details so my account was temporarily suspended.”
“Lovely staff, very pleasant &helpful & nothing, was a bother they even gift wrapped all my presents for me! I absolutely love shopping at Debenhams in Sunderland.”
