“Beware new returns Policy absolutely no consideration for personal circumstances awful Customer Service in store.... raised a complaint with Head Office just kept telling me had to be dealt with in store even though I said that I had tried that!! Wonder if the real bosses of Debenhams ever get to see these complaints.”
“Ordered some perfume for my wife and paid extra for next day delivery because we work long hours weekdays. Gave me a ten hour slot and updated tracker five minutes before the deadline to say could not deliver.
Complained but they were so dismissive and uncaring I will never use them again.
Waited three days before it arrived.
Seeing all these reviews I am not surprised in the one star reviews.”
“I received an e-receipt supposedly from the Brighton store for 1p. I have never visited the store (and never will). I'm not even in the same country! It had the transaction details, number of the alleged sales person etc. I have my suspicions this is an underhand way of getting my email address and claiming I was a customer so they can bombard me with their propaganda! We shall see.”
“Went to buy a gift from beauty , always horrible customer services , lack of training , the assistant didn’t know to use the till , and went to jump to another till , the other assistant same , very bad attitude , not helpful staff at all , disappointment”
“They used Hermes to deliver my package. Hermes reckon they tried to deliver three times but had restricted access!! Absolute bull as I asked for delivery to work there is no limited access and we get other deliveries all day long. I did not receive parcel and now have to wait 3 - 5 days for a refund I will NOT be ordering from Debenhams again.”
“Having recently ordered items from Debenhams online (as our local store closed), I was required to return some items but discovered that each item had to be sent to different warehouse locations. As postage must be paid for, sending each parcel individually proves expensive. Will not be ordering again.”
“Debenhams has seriously gone down hill. Even though I tried to deal with head office to solve a problem they are no longer interested.
Terrible customer service! There new ‘don’t care’ attitude is disappointing. I’ve shopped with them for 25 years on a weekly basis and they have lost me for £10 exchange!
What a shame! Stick to John Lewis in the future, they still value their customers.”
“The worst online shopping experience!
The delivery service is awful and unprofessional! First time they left my parcel in the basement of a 14 floor building, which I lost! After a couple of times going to the local shop finally I got refund! Waste of time!!
Second time, they sent the delivery message at 9:03 in the morning saying that my parcel will be delivered between 8am and 12pm! and again left the parcel in the basement even though I diverted it to my neighbor's address! I had to go back home from work to make sure this time I will have my parcel. Total waste of time! NEVER again online shopping from Debenhams.”
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mark rodgers
GB
For companies
Review of Debenhams
mark rodgers
6 reviews
1 star: Bad
A minute ago
I want to give zero stars but cant
I want to give zero stars but am not allowed, i am disgusted by the treatment and by the service i recieved in store recently. We had a baby born new years day and went into store to buy a nice warm coat for him as weather has changed so much. The coat was on the wrong hanger and instead of being a 0.3 month it was 6.9 month so useless to us
I went in to change but they changed there exchange policy in December and refused to exchange the size. Most stores these days ask if you want a e mail receipt but not them. So we are stuffed.
Also you can see how downhill the company has gone by looking at the reviews on here and there response to them! Nothing, no response at all.”
“The worst customer service ever. They sent me the incorrect item so I had to pay postage to send it back. I can see my return was signed for by Debenhams weeks ago but I still haven’t had an email confirmation about it or any refund back to my account. I have tried emailing them 3 times about it but they won’t answer my question surrounding my refund!! I am going to try calling when I get a chance but I already know I won’t ever be shopping at Debenhams again.”
“Very bad on delivery had to call after waiting 16days not a good response to emails will not order from you again to much hassle.
Dissatisfied customer.”
“Delivery took a long time and lots of different packages. I am still awaiting some items that said they would arrive by 8.1.20 that aren't here. I'm very disappointed as they missed my sons birthday.”
“DO NOT EVER BUY FROM DEBENHAMS. YOU’VE BEEN WARNED
ordered items online, they took payment, delivered to an address 25 miles from where we live, took a signature for the goods that is not ours, and now claim they delivered the goods and refuse to accept the error and refund the payment. We now need to pursue an independent legal case with them for the refund. Absolutely zero customer service.”
“Bad mistake Debenhams sent wrong item
I had to give Toy they sent as it was a Christmas present
For a baby and didn’t want her left out
It’s not right that they sent something I didn’t order
No wonder they are shutting down
No apology when I got in touch just that they would put £10 in my account
Not good enough”
