“Went to buy a suit on 20th November 2018 in the men's department. Sandra was the best customer service I have experienced for a long time. The trouser I was trying on were not very comfortable. Sandra recommended a different suit which fitted perfectly. She was such a great help. An asset to your men's clothing department. I would not hesitate to return to your store. Thank you Sandra.
Paul Magner”
“I didn't receive my parcel, i let head office know and they replaced it and were very apologetic, hopefully they change there delivery service though!”
“Spoke to acting manager at store, but she was completely disinterested. Then rang customer service at Head Office. Guy had no idea how to even register a complaint!”
“I have always found Debenhams Nuneaton cater for a lot of my needs. I have always had good value for money, high quality clothes and accessories, and have never had a problem. The staff are very helpful and amazing, nothing is too much trouble, they make me feel really valued as a customer. I can also recommend their online service, which is excellent.”
“Excellent fast service, ordered online on a Saturday evening & item was ready for collection in store Monday afternoon. Only downside is they now charge £2 whereas it used to be free to collect from store.”
“This should really be 0 star but your description of what stars are no one has been rude... actually no one has done anything. I placed an order for click and collect promising it will be available to collect on a certain day but it was then delayed. It’s now over a week on and I had to chase down customer services which is a shambles as I now don’t want the item as I can’t get to the store now as it’s past the agreed day that works for me and they can’t refund me till the item arrives in store... whenever that will be. There was no efforts to rectify the situation or find another solution but have to wait further for something you have to pay £2 for collection in store? Why you have to pay this charge I have no idea when you have to go to the store is beyond me. You’re closing stores due to the climate of retail and supposedly going to develop your online services. Frankly I don’t think the company has any hope if they can’t get the simple things right.”
“Went to Debenhams to find a dress for a wedding and Debbie and team team were great Debbie found the perfect dress so pleased great staff thank you so much”
“I went to Harrow branch to return a faulty garment. The assistant that served me said she needed to Check with Dorothy Perkins team. I was told that it had to be returned to Oxford Circus branch where it was purchased. I explained that I had returned items purchased at Westfield and Oxford Circus previously, but it fell on deaf ears. I was told by a supervisor at Oxford Circus branch that it could be returned at my local branch. I told the supervisor that it must be a training issue and must be filtered down to the branch, she advised to enter my concerns in a review.”
“Made an online purchase recently. All goods arrived within the specified timeframe and all of the goods purchased were as described and at a very reasonable price in the sales”
