“Sent wrong item and had to return to shop, no customer services desk so had to use payment tills, staff very helpful and reordered correct item only to receive email later on to say it was now no longer available. Other items bought were OK and there was a good selection of gods in the shop and online. Apart from one item still pleased.”
“Good website and speedy delivery to store. Store assistant very helpful and the item was exactly as described on the web site. Returns are simple with money refund and not credit notes as in some stores”
“Great prices, fast delivery and love the fact you don't pay for delivery if you spend a certain amount only downside is items are not always shipped together.”
“Bought several shirts online and they all arrived within a few days. All items exactly as ordered although one shirt was not to my liking. I returned it to the nearest store who refunded my money, no questions asked. Good quality items and great service.”
“I have a disability so online shopping is a real help to me. this week I have ordered twice online and also have been into your store and bought other Christmas gifts and the service has been good in all transactions. the only complaint I have is that there was only one design of boys pyjamas age (2 to 3) and 2 in the girls ( 6 to 7) and they weren't in the store which was very confusing. I bought some jumpers for myself and the same style was in 2 places with different shades in each. I didn't like the first shades and was leaving when I just saw 2 other colours and I bought one of them - not a very good way of displaying things.”
“Extremely helpful and courteous assistant. It was clear they didn't stock the exact item I was looking for but she didn't try to persuade me to purchase something close but not quite right. Instead she gave me some helpful hints on where else to try. Very impressed.”
“i wanted to add my son to the policy simply to collect me from hospital in my car........they would not even quote for him.........he has previously been on all my car insurance as a named driver....has no claims against him...he is 36......as soon as it is up i will move.......terrible service”
“Really dreadful customer service. Part of my order was not delivered and when I checked after a couple of days it had been returned by the courier. 20 mins wait to speak to customer service to find they wouldn’t send a replacement, and over two weeks later and after constant emails I am still waiting for them to credit my card. Such a shame as they have put me off ever ordering again. My Daughter actually works for them and in store their customer service seems good. Online it’s the worst I’ve ever experienced”
“Went to the Elizabeth Arden counter had a free facial and makeup in hull store
It was fabulous the girl Haley was loverly explained everything I wanted to try there products as I felt I needed a change from my usual but wasn't sure which I needed . great reviews on line so thought I would give it a try so glad I did Haley was great the skin products were lovely on my skin I'm going to purchase them on Black Friday ( gave me samples to try as well)never wore makeup in my life it looked fabulous well done Haley I will certainly recommen you and will soon be back for my Xmas present s from my family”
