Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had never heard of Decathlon until a few years ago and i cannot recommend them enough. They are always happy to help, everything is mega cheap and extremely good quality even branded items are competitively priced. Love this shop!!!!”

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Posted 7 years ago

“price and quality and service and quick”

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Posted 7 years ago

“The staff helped me find the right sports wear and guided me to quality products that were not too expensive. I was also helped with some fitness equipment, and not just left to self select. Going the extra mole means I will go back for other equipment I need in the future.”

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Posted 7 years ago

“Good quality products.”

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Posted 7 years ago

“all was happy and fastly”

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Posted 7 years ago

“Very extensive range of specialized goods”

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Posted 7 years ago

“great products. great prices. fast while basket check out system”

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Posted 7 years ago

“Placed an order for a tent online for store collection. Unfortunately the warehouse did not despatch the order in time so it was delayed by a day which was a problem as we were going away on holiday and needed it. I phoned the store (Chelmsford) and a "superstar" called Jake did everything possible to get this for us in time for our holiday including actually sending a member of the store team to deliver it to me on the morning of our holiday. Amazing customer service!!! Thank you to Jake and also to Tom who delivered it for us. Hats off to Chelmsford Store but not such a good performance from the Warehouse”

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Posted 7 years ago

“They have pretty girls attending customers”

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Posted 7 years ago

“Placed and received my first order good quality good service very impressed have since tried to place two orders ....a nightmare...password problems browser problems? Told its my fault visit a shop?....next thing you will be asking me is to take part in the Decathlon?”

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Posted 7 years ago

“Shipping was very fast, after 2 days I received my package. I got what I ordered, 2 towels, one backpack and flip-flops. Everything arrived in a nice condition without damage.”

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Posted 7 years ago

“The time of the order,no contact with decathlon ,unpolite service ( Women ended call on me , soon after I realised it was because of my bad English experience ) Next worker Promised part of the order to be sent in 24 hours . And I have never received it ...”

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Posted 7 years ago

“Good price Excellent service Fast delivery”

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Posted 7 years ago

“Placed an order on 27th of June, order accepted and due for delivery on the 5th of July. Nothing arrived. Sent email to customer support which has gone unanswered. Now the 7th of July and still no order or reply. Disgraceful service.”

Helpful Report

Posted 7 years ago

“Placed an order for 2 diving delayed surface marker bouys. Was supposed to arrive 5 July. Rang customer service to be told only one item had arrived and the other still in France. Then they told me it was in the warehouse and would be delivered the next day. Rang to confirm delivery but told still not available till pos Friday 7 July. Spoken with 2 different people both not very helpful. Ask to speak with a manager but one person said no manager was working in that department and the other said manager was unavailable to speak on the phone. I then asked for a manager number at head office but again this was refused. I go on holiday next week and these items are a safety critical piece of equipment for scuba diving at sea. Won't be very pleased if they don't arrive. And I will be posting bad reviews in as many places on social media as I can all about the poor customer service decathlon have.”

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Posted 7 years ago

“Excellent prices and great selection of water sports gear. Fast shipping too!”

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Posted 7 years ago

“great store staff so helpful there is everything here for the great outdoors from clothing to equipment got kitted out in no time and all for a reasonable price too would really recommend to anyone !”

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Posted 7 years ago

“I love Decathlon and the huge choice of sports material. Only problem, I go to buy one thing and go out with a hundred things!”

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Posted 7 years ago

“delivered when stated, great boots”

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Posted 7 years ago

“ordered a tent and payed for it on the 16 june order confirmed and payment accepted delivery on the 20th june " tidy job " wake up on 20th of june to an email stating they are out of stock with no further date as too when they will be back in stock , rang customer service not to worry stock will be in warehouse 21st " will it arrive to me before the weeekend " i asked "yes was the reply i received ,spoke to them again today (22nd) tent wont be with you till SOME TIME next week , ok let me speak to your manager , there not in until 9 am ok can you get them to ring me , 1030 am i ring back and get told the manager is in a meeting all day and wont be able to speak to me , no second in charge or nothing this company sounds a joke stores have the product i want in stock but my nearest store is over 200 miles away , they dont have facilities to post , so i deffo wont be dealing with this joke of a company again”

Helpful Report

Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews