Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products at great price, however the delivery service is poor. Took 5 more days to dispatch than indicated! No customer service, unable to get a response on phone or by Twitter. Once out for delivery I was able to pick up easily from my local Asda. Improve your dispatch and customer service then it'll be near perfect. Would not use online ordering and delivery again!”

Helpful Report

Posted 8 years ago

“My 10 year old cycle computer finally gave up the ghost. Decathlon came to the rescue with a SIGMA BC 8.12 ATS Wireless Cycle Computer at a 25% discount.”

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Posted 8 years ago

“Great tracksuit very reasonable price”

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Posted 8 years ago

“Swift delivery,box intact at point of delivery.Great present which made our grandson a very happy little boy.”

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Posted 8 years ago

“It did not specify clearly enough that you only had seven days to pickit up and after all that they took FOREVER to give me my money bavk I hadto send many emails to get an anseer and get it resolved.”

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Posted 8 years ago

“lots of good quality different products, very low priced.”

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Posted 8 years ago

“Good price, good delivery”

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Posted 8 years ago

“Ordered some trainers for my daughter. Nottingham staff member Danielle superb - thank you!”

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Posted 8 years ago

“Bought many items for various sporting activities at great prices.”

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Posted 8 years ago

“Excellent products of good quality at rather reasonable prices! Delivery was very quick too. Can't wait to have an excuse to shop at Decathalon again!”

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Posted 8 years ago

“Ordered bike for Grandson for Xmas got excellent service and updates by text. Very happy nanny.”

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Posted 8 years ago

“I ordered a bike for hime delivery on the advice of the staff in your Giltbrook store and 3 days later I had an email saying it had gone out of stock...”

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Posted 8 years ago

“After a bit of a negative previous experience - this experience was excellent - thank you!”

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Posted 8 years ago

“Excellent quailty my great niece loves it!”

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Posted 8 years ago

“Ordered xmas present - was worried it was not going to arrive - It did arrive but decathlon corresponded with me throughout to ensure safe deliver on time for Father Christmas to make his deliveries! Fab service. Also credited me £10 as it was out of expected timescales - thank-you this just made the experience a wow one.”

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Posted 8 years ago

“I gave a child's track suit as a Christmas present. It was well made, a good size & was very well received. Thank you. Excellent delivery service too.”

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Posted 8 years ago

“Great product. Fab colours. But sizing is a bit off. My daughter is 8, bought age 10 and it won't go anywhere near her.”

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Posted 8 years ago

“cut off wellies just what I needed=convenient, quickly delivered, cheap.”

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Posted 8 years ago

“My order was small ,just a couple of leotards for my granddaughter . The order came the next day ,the garments were of exellent quality and style ,I would definatly order from them again and recommend your company to my friends . Regards June leech”

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Posted 8 years ago

“Helpful staff, good value for money.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews