Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 17th June 2023

Decathlon 1 star review on 28th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a faulty oxelo town 9 scooter with the front wheel being off to the right about 20 degrees from handlebar. It's absolutely useless. I send decathlon a picture of it and they apologized for sending me a faulty item but they cannot offer me a refund because I currently live abroad. They also refused to pay the shipping cost from where I live in order to arrange an exchange. I'm so disappointed with decathlon UK because this item was supposed to have passed some quality control...Now I got stuck with a scooter I cannot ride... Thank's a lot Decathlon UK...”

Helpful Report

Posted 7 years ago

“CON LOS PRODUCTOS TAN VERSATILES Y EXCELENTES PRECIOS”

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Posted 7 years ago

“They're fast in their delivery”

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Posted 7 years ago

“A secret for the outdoor person. A store I use to shop from and that i have refound. Fantastic range at good prices.”

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Posted 7 years ago

“Decathlon service was speedy and return process very straight forward. Recommend”

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Posted 7 years ago

“Decathlon.pt never let me down. They recently had a free delivery offer, so I placed a small order for some essentials. Not only were the branded items fantastic value, but they were delivered to my door - the next day, at no extra cost! Huge thumbs up from me.”

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Posted 7 years ago

“This is only the second time I have ordered something with Decathlon and I have had the same problem both times. My order turned up on the day they said it would but it was totally the wrong order. I had paid for Dhl delivery as I needed to get it fast- it was clearly someone elses package. I emailed straight away and had to email 3 times before I found a phone number (there are no numbers on the web site) to call them 5 days later as I had heard nothing. the person I spoke to said I could have my order in 4-5 days. I opted for the money back, she then asked if I could send the package back. Incredible!!! i will never order anything from them again and I would advise anyone else to do the same. What a total waste of time.”

Helpful Report

Posted 7 years ago

“I really wanted to purchase a coat that was low on stock so I thought I would try to reserve one - I couldn't figure out how to reserve it online, so the customer services representative I called kindly put me on to someone in store to reserve it the old fashioned way!”

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Posted 7 years ago

“easy to find the right department, good stock, beautiful colors and styles.”

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Posted 7 years ago

“the service was Excellent and it arrived really quickly the products are really good quality at a low price, however when you purchase shoes, it would be better if they get sent in a shoebox especially if they are branded ( I had bought some Asics) but generally it was an amazing experience.”

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Posted 7 years ago

“After looking for a suitable cycle helmet for myself over various online sites I chose Decathlon. Their choice & price of helmets was the best. They delivered it within a couple of days, the fit and style was ideal.”

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Posted 7 years ago

“Good selection of products. Can always find what is needed.”

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Posted 7 years ago

“Great bike equipment for really good prices. Delivery always quick too.”

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Posted 7 years ago

“The delivery was on time and arrived in good condition”

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Posted 7 years ago

“top spec bike - similar bikes elsewhere cost twice as much”

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Posted 7 years ago

“I bought a new shimano sora crankset in store and also paid for the installation, a few days later the pedals started to get lose and fell off the crank. When I came back to Decathlon Surrey Quays the manager refused the replacement or refund for the defective part saying it could've been my fault. Costumer service in store absolutely despicable. I had to contact costumer service by phone to and say I'd take legal action if the broken part is not replaced or refunded, horrible experience!”

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Posted 7 years ago

“Very helpful when buying our fave mask snorkels”

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Posted 7 years ago

“Te dan la posiblidad de recoger el pedido en una tienda de su cadena, en solo 3 dias sin tener que pagar gastos de envio”

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Posted 7 years ago

“Excellent underwear & socks at competitive prices.”

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Posted 7 years ago

“Ordered a Table Tennis table online - delivered as and when specified. Very good condition”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews