Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New layout at Giltbrook Retail Park is very poor - it now merges customer service/click & collect as well as the normal cashiers. I had to wait quite a while to be served in the single line and then ended up at a cashier who could not help me and sent me to stand behind the person being checked out by the click & collect till. Not well organised.”

Helpful Report

Posted 8 years ago

“I bought a bike in Deccathlon Warrington and I asked to the seller do a check up in my bike before a get home. Unfortunately I think the guy didn't made the check up and I think of you do this little things just catch the consumer.”

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Posted 8 years ago

“The service was good. The product was poor. There was a tear in the pocket.”

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Posted 8 years ago

“Tracking application was not working so I was unaware for over one week that my order was ready. I had spent extra on fast delivery but still had to wait for over 7 days to receive parcel.”

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Posted 8 years ago

“Bike had clearly been returned with marks where parts had been screwed in and slight wear on the tyres. Other than that good bike”

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Posted 8 years ago

“Always good quality products from Decathlon. God quality and at a good price. The service is always very good.”

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Posted 8 years ago

“Well, 50/50 - my order arrived quite quickly. Unfortunately I didn't like the boots (on website they looked bit better than in reality), moreover the size was wrong. So I returned them instantly and got the refund. So - pretty good for service, slightly worse for the purchase.”

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Posted 8 years ago

“Low customer care”

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Posted 8 years ago

“I placed my order and after 10 days telephoned to say that I'd not received it. I was told there was a problem and a new order would need to be made. After I explained that this was poor customer service I received a discount voucher. The pop up tent however is excellent!”

Helpful Report

Posted 8 years ago

“On-line site and delivery was very good. The price is good, and the product is attractive. But I would only wear your running kit for occassional training. The wicking performance and feel of the material is poor quality. When you run 30 miles a week you want to wear clothing that feels good when you are in a pig-sweat. I have many makes of running shorts and shirts. The last time I bought a shirt and shorts with the same performance for running I paid £5 an item in a discount sale at Lidl. I would pay more for a product with distinctly superior perfromance. I have paid up to £60 for a top performance terkking shirt from Salomon.”

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Posted 8 years ago

“The free lights that where meant to come with the bike where not there Bike itself seems decent.”

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Posted 8 years ago

“Purchased a mountain bike online. Seems a long delivery time considering other companies can deliver items much quicker. Also...considering it was £600 the set up info was very poor.”

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Posted 8 years ago

“items too small - will return”

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Posted 8 years ago

“Easy process. Easy to exchange. I bought a pair of sandals and unfortunately, buying shoes without trying them on is not the best option as it isn´t possibility of trying them on and comparing. Nevertheless, the online buying process was easy and fast.”

Helpful Report

Posted 8 years ago

“I gave 3 stars as I know how decathlon stores can be, I m French. The store we use in Edinburgh is a bit small. Decathlon is the only multisport store we can find here in Scotland, with sportdirect. I know the products decathlon sell can be sold better than what we can find in sportdirect. But You need to give more choice to the public, and get to get known by more people. We had to order on the website quite a few things that we knew we would not find in store, and I have to get back to France to find my sport bra for example as they can t be find here and it s a shame. Believe in your product range and your prices. Another thing at Edinburgh store. There is no welcoming point, so we have to get in the queue to get our items bought on the website, go try them if needed and then wait again to give back what we Don t need (as sizes are different on the website, I m never sure about sizes, so always buy 2). Things are way simpler with a welcoming point. There are much more sport stores in France and decathlon is the best, there is almost nothing here, so you should make it!!”

Helpful Report

Posted 8 years ago

“I think the company is a really good one. But the online service is not so good. Having to pay for return in 2016 it's a shame in my opinion.”

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Posted 8 years ago

“Website OK - Order Process OK - Delivery confirmation a bit disjointed - it gets handed over to DX2 and hangs in limbo for a few days before any dates are discussed - Delivery date confirmed - OK BUT The wrong item was picked so I declined the delivery Replacements were ordered and a token 10% was automatically offered. A week later the correct goods arrived and the goods are very good. No refund yet though:)”

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Posted 8 years ago

“Took longer than expected for order to arrive ( collect from store). Satisfied with items ordered and regular updates on progress of order. Very sad the old style ladies' climbing jeans by Simond are no longer being stocked. The edge range ones come up a whole size bigger and are a much less flattering cut.”

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Posted 8 years ago

“I have used decathlon before but I am still waiting on my credit for a top I return two weeks ago !???”

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Posted 8 years ago

“Good product although pockets very small. Slow delivery”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews