Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,516 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not only is decathlon stuff cheap, it is full of well thought out design features”

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Posted 8 years ago

“Good shoes, good price, easy to order, delivery prompt.”

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Posted 8 years ago

“Friendly, excellent staff. Go the extra mile to help. The workshop ordered me a bike part and called when it came in. Then tried to help with some additional bits and pieces.”

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Posted 8 years ago

“item was not in stock but told to click and collect ordering so i did EASY”

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Posted 8 years ago

“I like the quality of the products that I have bought at Decathlon and it's good value for money. I appreciate the fact that I can shop online because the clothes are true to size.”

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Posted 8 years ago

“Their own brands and the low prices a long with the quality too”

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Posted 8 years ago

“I bought a cross trainer for £499 on 21 Sep 16. I was told it would be delivered on 30 Sep 16. It was not delivered. I was told at 1800hrs on 5 oct that it would be delivered the next day between 1030-1330hrs. I am a serving soldier so took a days leave to await delivery. I was then told at 1000hrs the next day that my item was not in the warehouse and they didn't know were it was. I had had enough of being messed about so asked for my money back. I was Told by the Decathlon customer service that it had been authorised by the financial team that my money would be back in my account in 3-5 working days. I have spent the last 7 days on the phone as my money had not been put in to my account. I was told by staff that they guaranteed it would be in my account for the last 7 days, it was not, I find it hard to believe that the staff of a so called professional organisation like decathlon did not have a clue why the money was not in my account. I eventually got my money back today nearly a month after I purchased the item, I have spent a lot of money on phone calls and have been hugely inconvenienced. All in all a nightmare as I thought at one point decathlon were not going to give me my money back. This is not an exaggeration you just need to look at the call log in the customer service department. In my job I can't afford to be that un professional. Gutted I had to Wright this as I would rather be on the cross trainer I wanted to buy but have been messed about to much, Regards, Neil”

Helpful Report

Posted 8 years ago

Dear Neil, we are incredibly sorry to hear this issue with your delivery. At DecathlonUK we aim to provide excellent customer service and ensure any qualms or problems experienced by our customers are dealt efficiently and professionally. However, it is clear that in this case we have failed to do this for which we are deeply apologetic. Should there be any unsolved issues with your order, please contact our customer loyalty team on 02070643000. Once again, we apologize for this inconvenience this caused and we thank you for your feedback and your time you took to forward it to us.

Posted 8 years ago

“Good service”

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Posted 8 years ago

“Level of knowledge the sales assistant had in helping me purchase a new road bike for my husband”

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Posted 8 years ago

“Good quality products, good value.”

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Posted 8 years ago

“Very quick delivery and refund service, but the clothing sizes are extremely irregular.”

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Posted 8 years ago

“Excellent quality at a very affordable price. Happy to continue buying from Decathlon and recommending to friends.”

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Posted 8 years ago

“Items arrived as and when requested. Thankyou.”

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Posted 8 years ago

“Very nice concept about sport. Big place, everythings Easy to find and Also good different brands. A bought many things in decathlon,,, i Can not made complain for nothing. I had an help (+ or - 3 hours) for buy a bicicle, very pazient and helpfull staff. Very well guys..”

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Posted 8 years ago

“Sadly, Decathlon is going downhill. My nearest store now charges for parking, even if you want to buy, so I will no longer go there. My second-nearest has no stock in of anything that I want or need at this time of year, and two wasted long car journey to prove it! Had to resort to buying a protective helmet online and they didn't have my size - or, rather, it stated that they did but when it came it was way too big. I really needed to try it on. The item quality was also poor, although to be fair it was a reasonably cheap item in the range, and it isn't really safe for use, not adjustable enough and so on. I need to buy boots, as my lovely old Decathlon pair are going to wear out soon: but they don't do them any more online or in store - and again, buying something that needs to be a good fit is silly online unless very cheap or identical to what you've already got (which is what I really want!). My girlfriend also wasted journeys going to buy some decent walking boots and finding out that they had nothing even near useful in stock in early October... Only trainers. A real pity: I used to love Decathlon stuff but it's not a pleasure to shop or buy from them any more and their quality and range has declined.”

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Posted 8 years ago

Dear customer, Thank you for getting back to us. We are really sorry to hear about all the inconveniences you went through with parking at Decathlon and the quality and quantity of stock service as this is not the level and quality of service we aim to provide to each of our customers. We hope you might be able to give Decathlon a second chance in the future. Please do not hesitate to contact us on 0207 064 3000 if you need any further help. Thank you for your patience and understanding. Have a good day

Posted 8 years ago

“Had what we wanted at a re”

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Posted 8 years ago

“Easy transaction and quick delivery.”

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Posted 8 years ago

“very good serives”

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Posted 8 years ago

“I had spent ages looking for suitable bags for my partner and I to take on a Ryan Air flight. As well as your hand luggage bag you are allowed a small bag 30x20x20 cm. I had found very little at that size and really wanted a rucksack type as that is what we would normally use whilst away. Then my daughter mentioned Decathlon. A very helpful member of staff on the phone checked the size of a bag I was looking at (my one criticism: Why do you just give capacity in litres and not measurements on the website?). I ordered 2 bags and they came in less than the advertised time...including postage , total cost : Under £10! Brilliant!”

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Posted 8 years ago

“Super fast delivery and good quality item”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,516 reviews