Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the online store needs to be worked on and needs to be more user friendly. Stores can be quite untidy and needs to be better staffed.”

Helpful Report

Posted 8 years ago

“Great price for the football boots we wanted. .cheapest we found online or instore. Great choice of local collection points. Wrong size boots sent but we've made do with thicker socks and also disappointed that boots came without a box. Would use again if timescale allowed for exchanging goods.”

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Posted 8 years ago

“I'm not sure Decathlon has ever done anything to take full credit for my happiness”

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Posted 8 years ago

“The items we ordered were delivered on time and were as expected .. thank you”

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Posted 8 years ago

“Good service.”

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Posted 8 years ago

“Prompt service and goods as described”

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Posted 8 years ago

“Prompt delivery”

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Posted 8 years ago

“Bought vouchers online - very straighforward AND email delivery at specified time was a nice touch”

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Posted 8 years ago

“Love my warm trendy jodhpurs. And just £25”

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Posted 8 years ago

“Failed to deliver an order in time for Xmas. But customer service very apologetic and understanding.”

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Posted 8 years ago

“Items arrived quickly and reasonably priced,????????”

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Posted 8 years ago

“The young Italian man at Surrey quays was particularly helpful. He helped me order my shopping on line so I could get it delivered and not carry it around London all day”

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Posted 8 years ago

“Superb products at brilliant prices, I don't go anywhere else for my cycling gear now. It's the best shop in bolton!”

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Posted 8 years ago

“Click and collect not there on time....self serve check out..security tag left on but when stopped at door security didnt check so i had to return to have removed.”

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Posted 8 years ago

“Quick delivery. But quality of products was very poor, sizing was poor also. Xs was bigger than S?!”

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Posted 8 years ago

“Collection of the items was not available when advised it would be on confirmation email. Three trips were made to the store in the end, over two weeks, to try to collect”

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Posted 8 years ago

“So easy to order Heelys for my Daughter online. Free delivery too, and fast. Great service.”

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Posted 8 years ago

“as expected”

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Posted 8 years ago

“excellent service,collection service from asda very convenient,”

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Posted 8 years ago

“Your internet ordering systems, process and returns procedure was the worst i have ever dealt with. Your company accepted full payment for my order.and congirmed goods were in stock when they were vlearly not! The goods finally. over a month later than the.delivery date.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews