Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was already 1 day late than expected, and I had to leave a UK for a vacation. Cancelled my order and had a refund. Customer service were excellent. Thank you. TOMAS”

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Posted 7 years ago

“excellent customer service, very competitive prices.”

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Posted 7 years ago

“Great to be able to purchase riding wear/boots and accessories for my grandchildren at a reasonable price just in case it turns out to be a fad. Easy to order quick delivery and all items good quality will certainly be using again as we progress Thanks”

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Posted 7 years ago

“Prompt delivery.”

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Posted 7 years ago

“Good quality products without having to spend big brand prices.”

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Posted 7 years ago

“great staff and great service”

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Posted 7 years ago

“I bought an exercise bike and was not sure where to start or what type to buy. The chap that served us could not have been more helpful he even showed us all the models on the screen and did everything for us. It was delivered in 2 days, with updates on the website, perfect. I have since ordered the same one for my house in Spain and they had it in stock and little female assistant put it straight on a trolley for us AND put in the car for us !”

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Posted 7 years ago

“Products very good, waterproof jodhpurs purchased.”

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Posted 7 years ago

“I am a skier. My friend is a boarder. I decided I would like too try boarding and bought these as the price was exceptional. The fit of the boots were very good, although a little tight across the middle but I have short fat feet I changed the insole for a thinner more supportive insole that I had and the fit was perfect. The boots were very comfortable. My friend used them on the day we swapped disciplines and he was very impressed said could not believe how good they were nearly as good as his own which cost 4 times the price. I used the click & collect service and was pleased with the speed and the n the help and polite service from the staff when I collected them.jon”

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Posted 7 years ago

“:) :) :) :)”

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Posted 7 years ago

“very quick and efficient service, when collecting from store, good quality and prices”

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Posted 7 years ago

“I have bought some archery bits from you before and liked them so ordered a more expensive bow on the website for delivery. The items were as described but did take quite a long time to arrive, probably more than a week. The box that the bow came in said "read instructions" but there were none in the box, so I emailed Geologic (who are the makers and a decathalon brand I believe) and asked them to email me. Unfortunately I received no response at all. I think I would probably visit the store rather than use the website next time.”

Helpful Report

Posted 7 years ago

“It was very easy to order. I chose click/collect at my nearest asda store as Decathlon store is many miles from me. Took a while but it was the xmas period but I was very pleased with the service. Now I know that I can order from Decathlon and c/c from asda I will certainly be using this method again.”

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Posted 7 years ago

“excellent service”

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Posted 7 years ago

“Great products at great price, however the delivery service is poor. Took 5 more days to dispatch than indicated! No customer service, unable to get a response on phone or by Twitter. Once out for delivery I was able to pick up easily from my local Asda. Improve your dispatch and customer service then it'll be near perfect. Would not use online ordering and delivery again!”

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Posted 7 years ago

“My 10 year old cycle computer finally gave up the ghost. Decathlon came to the rescue with a SIGMA BC 8.12 ATS Wireless Cycle Computer at a 25% discount.”

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Posted 7 years ago

“Great tracksuit very reasonable price”

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Posted 7 years ago

“Swift delivery,box intact at point of delivery.Great present which made our grandson a very happy little boy.”

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Posted 7 years ago

“It did not specify clearly enough that you only had seven days to pickit up and after all that they took FOREVER to give me my money bavk I hadto send many emails to get an anseer and get it resolved.”

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Posted 7 years ago

“lots of good quality different products, very low priced.”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews