Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can try new sports, low prices and good quality. In 3 words: best sport shop.”

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Posted 8 years ago

“Order processed quickly, efficiently & delivered in good time”

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Posted 8 years ago

“Items that were ordered were very quickly delivered to local store free of charge. The assistant in the store was very helpful, she answered some questions I had. Some items were returned due to ordering to get the correct size, items were returned to store and I received a no hassle refund in a day or two. Items that were kept were of great quality and very reasonably priced.”

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Posted 8 years ago

“Very pleased dealing with decathlon. Products are great quality very well described. Had to exchange coat for different size was very simple and efficiently handled.”

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Posted 8 years ago

“Great service and knowledgable staff made purchase very easy.”

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Posted 8 years ago

“Easy to pick up from store... Great help from floor assistant... & staff...”

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Posted 8 years ago

“delivered on time just like they said”

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Posted 8 years ago

“The prices are very competitive, the postal charges reasonable and the delivery options better than most. Their range of products is very comprehensive.”

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Posted 8 years ago

“Fast delivery. Good quality kit.”

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Posted 8 years ago

“Hi decathlon Thank you for making me happy along these years that dealt with you. Fishing tackels that I bought good tools still work efficiently, but we expect more of you. Let me make a few comments: - 1. fishing equipment must be based specialist to review the technical aspects when announced. 2. Sometimes the product price in your branches at the level of Europe and the world are different 3. We are your customers loyal and ongoing need more care cuts Thank you , you are our favorites”

Decathlon 5 star review on 23rd November 2016

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Posted 8 years ago

“Great service, quick delivery, love the fact that you can receive items at home at no additional price if they are over 50 pounds”

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Posted 8 years ago

“I was able to buy quality snowboard gear for my son with no delivery cost and a good returns policy. Although i have not returned anythings because it has all be as described and great!”

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Posted 8 years ago

“Mind blowingly fast postage. Many thanks Decathlon, keep up the good work.”

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Posted 8 years ago

“Brilliant service. A quality jacket at an affordable price. Thank you.”

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Posted 8 years ago

“Great prices excellent range”

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Posted 8 years ago

“Great customer service; on the phone and at the store (Edinburgh). Staff put in effort to make things easy for me to address my concern (returning of purchased item) and dealt with the matter efficiently. I'm pleasantly surprised :-)”

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Posted 8 years ago

“Décathlon n'a pas d'équivalent au UK en termes de rapport Qualité / Prix. Le nouveau store de Stevenage est un peu limité mais ceci est probablement dû au lancement. Le personnel y est sympathique. Le rayon Cycles est lui très fourni - la concurrence est forte dans. ce domaine en revanche. Pickup très pratique, comme en FR. Cordialement.”

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Posted 8 years ago

“Prompt delivery to store and was able to collect on time”

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Posted 8 years ago

“Perfect fit ontime delivery well packed”

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Posted 8 years ago

“The items that we bought are great quality and better prices we unfortunately had a return but decathlon sorted it no problem Very happy”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews