Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The trainers bought were very good value and I am really pleased with them. However I ordered these online in store on a Saturday, my estimate delivery was Wednesday, when I had heard nothing the following Saturday I enquired in store. They didn't know anything about it. It then took until the Monday after I spoke to the warehouse it appeared that the order had been in store for sometime.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your delivery. Unfortunately, we received the advise that your order was delivered to the store the 25/08 which was the same day that you picked it up from the store. However, we will send the issue to our IT Team in order to solve it as soon as possible. Thank you for your patience. Hope you are enjoying your trainers. Have a nice day.

Posted 8 years ago

“it was ok but one of the bolts provided had a bad thread so wasnt really usable but everything else is fine”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. For further occasions, when receiving a faulty item, you can contact us in the Customer Loyalty Team (0207 064 3000) and we will proceed either a replacement or a refund of the damaged product. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Bought boating boots and shoes”

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Posted 8 years ago

“Great children's wetsuits.”

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Posted 8 years ago

“Would have been a 5 but I was disappointed with how long it took for my order to be dispatched. I only ordered online as it said 1-2 days whilst placing, it then didn't get delivered until day 4 so I was nervous I wouldn't have my stuff for the trip that weekend. Good products though... Shame about the slow confirmation and dispatch processes”

Helpful Report

Posted 8 years ago

Thank you for getting back to us. Unfortunately, your order was delayed because it stayed on hold for a while due to security reasons. When the name in the Decathlon Account does not fit with the ones in the bank account, we need to make some security checks in order to proceed. Please, accept our apologies for the inconveniences caused. Have a nice day!

Posted 8 years ago

“Order took a week to arrive and then I had to contact the store to check if item had arrived.Also e-mail alert never arrived or text.”

Helpful Report

Posted 8 years ago

Thank you for getting back to us. After going through your account, we can confirm that an email was automatically sent to you the 14/07 informing that your order was ready to be collected in the Midlands Store. We will send your feedback to the IT Team in order to investigate the issue. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Not impressed with the confused information relating to projected delivery dates given on the website at time of order. Online service gives date X, only to be given date Y when it comes to delivery despatch. Not good if you are relying on date to meet a deliver timescale in time for a birthday present for example (as we did).”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We are already looking into this issue and we will try to solve it as soon as possible. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“The choice and on time delivery. But, not knowledgeable staff.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you did not receive an acceptable customer service in the Sheffield Store when collecting your order. We will send your feedback to our Store Manager in order to improve the store service and avoid it occurring again. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“It didnt make me happy. Half the items were out of stock and the roll matt was a different size to the one pictured, making it useless for me.”

Helpful Report

Posted 8 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with the stock of our products as our most important goal is to make sports accessible to everyone. Also, we would like to inform you that we are already looking into the sizing issue in order to avoid those problems in the future. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Good products and service. Sizes for children do come up a bit small though so order next size up.”

Helpful Report

Posted 8 years ago

“Quick service”

Helpful Report

Posted 8 years ago

“The boots I bought are great and such good value for money. Unfortunately your survey is very poor as it doesn't allow me to to tell you what was poor about my in store experience and why I won't be in a rush to go back. The pay tils at the Giltbrook store in Nottingham have been changed to mainly self serve. Unfortunately I had done click and collect and had to wait for ages in a very long queue for one member of staff to deal with us. This included her going off around the store to find items for a customer in front. Not a good experience and not one I particularly want to repeat, I have better things to do.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. In regards to your review, we will pass your feedback to our Store Manager in Giltbrook in order to solve this issue as soon as possible. The Click&Collect service has its own stand in every single store with the goal of provide a quicker service to the customer. Please, feel free to write your feedback in the Giltbrook Store in the following link: http://www.decathlon.co.uk/en/store?store_id=PS_UK_260&rememberMe=off Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“My order was available for collection as promised (although someone else's delivery had failed to materialise).”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that someone's delivery was not properly processed. Please, in order to improve our service and investigate the case, feel free to contact us on the Customer Loyalty Team (0207 064 3000) and we will be happy to help you after the order details are provided. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“I received what I ordered when the estimated time stated it would arrive. However I've just noted that there is no place to tell you how to improve, which is the entire point of reviews. Next day click and collect would be good.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. In regards to your request, you can give us your feedback through reviews.co.uk in order to help us to improve our service. You could also contact the Customer Loyalty Team (0207 064 3000) and we will be happy to speak with you. Additionally, we would like to inform you that the click&collect service provides a next day delivery if the order is placed before 12pm. Otherwise, it would be delivered in the store the day after. Please, do not hesitate to contact us for any further concern. Have a nice day.

Posted 8 years ago

“range of goods on offer”

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Posted 8 years ago

“The price of the item I purchased was good. However, I had gone into the store to make the purchase but had to wait for so long even after asking for assistance, I decided to abandon and made the purchase online instead.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the service provided in the store. In order to take actions, we would like you to advise us which store were you visiting by the time you were not properly assisted. You can contact us in the Customer Loyalty Team (0207 064 3000) and we will be happy to speak with you about it. You could also write a store review in our website. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“Price and variety are great. I was just disappointed it took so long to arrive.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery service. In regards to your request, we would like to inform you that the reason why the order took 7 days to be delivered is because some of the items you purchased were coming from our International warehouse and this normally takes 4 business days to arrive to the UK. For further occasions, we would like to inform you about our click&collect service which provides a next day delivery if the order is purchased before 12 pm. Please, do not hesitate to contact us if you have any other concern and accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

“All ways fast service at the tills but in the bike section, not so much. They need someone on the desk serving customers instead of the bike technicians ignoring you while they work on someones bike.”

Helpful Report

Posted 8 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the service provided in the store. In regards to your request, we would like you to inform us about the Decathlon store you visited in order to pass your feedback to the Store Manager and avoid this situation occurring in the future. You can contact us in the Customer Loyalty Team (0207 064 3000) or write a review of the given store through our website. Please, accept our apologies for the inconveniences caused. Have a nice day!

Posted 8 years ago

“The best price”

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Posted 8 years ago

“Decent quality on good price, so a good balance.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews