Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they provide a great platform to order the things you need and have them delivered to a store or directly to you. they are quite fast at turning orders around. The big minus for me is in the UK they are removing the larger sizes, which is very annoying. Quite frequently in the stores i am told oh thats only availiable in France in your size. The online ordering is UK centric, so if i want a 4xl shirt i need to go to france.”

Helpful Report

Posted 9 years ago

Dear Richard, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our sizes availability and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your patience. Please do not hesitate to contact our Customer Loyalty team in advance to check the online or instore stock: https://www.decathlon.co.uk/en/contactUs Have a lovely day!

Posted 9 years ago

“Your sizing is wrong. LARGE chest size is not 38" to 40", that is MEDIUM”

Helpful Report

Posted 9 years ago

Dear David, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our sizes and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your patience. Please do not hesitate to contact our Customer Loyalty team in advance to check the online or instore stock or to enquiry about the return procedure: https://www.decathlon.co.uk/en/contactUs Have a good day!

Posted 9 years ago

“Good points and bad. Good stock of reasonably priced sports gear, however customer service can be very hit and miss: particularly the bike service. One of the big issues is that a lot of the staff don't have English as a first language so lots of communication problems, but also the bike service desk is not always manned and you can't book appointments so even once you've paid for your service, no guarantee of quality and should you need to take it back, no guarantee that the work is done when you need it to be.”

Helpful Report

Posted 9 years ago

Dear Rebecca, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services, could you tell us which store was the one you are referring to? It will help us to improve ourselves as we really appreciate your comment. Thank you for your patience. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I thought buying an inner tube for a road bike would be easy took the size of the tyre and ordered accordingly, however when fitting the partial inflation made the inner tube about an inch longer than the wheel so was fitted with a fold in it, not ideal”

Helpful Report

Posted 9 years ago

Dear Paul, Thank you for getting back to us. We are sorry to hear you have experienced problems with your order. Please do not hesitate to contact our Customer Loyalty team if you need further help. We will be happy to help you or to give you the advice of one of our bikes experts. https://www.decathlon.co.uk/en/contactUs Thank you for your patience and have a good day!

Posted 9 years ago

“Ordering and delivery went smoothly. Only 3 months in and having problems with my front shifter skipping. Will not be using the service again unfortunately.”

Helpful Report

Posted 9 years ago

Dear Lewis, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please do not hesitate to contact us and we will be able to help you to fix the situation: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I was very pleased with the speed in which my order was delivered. However very disappointed with the amount of time it took for a refund to be processed and the fact that returns are at the cost of the customer. When you are returning bulky item such as wellingtons this can be very costly.”

Helpful Report

Posted 9 years ago

Dear Nicola, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your return. I would like to inform you we are working hard on our return policy in order to make it easier for everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a good day!

Posted 9 years ago

“The lack of public toilets for customer at your Belfast site 18 months after they were highlighted is a sheer disgrace. Your CEO should be ashamed.”

Helpful Report

Posted 9 years ago

“I have been trying in vain to be removed from your mailing list! Please remove me from your mailing list. I like your products, but not the lack of ease by which one can to be removed from your mailing list. Yours desperately... C. Sutton.”

Helpful Report

Posted 9 years ago

Dear Carl, Thank you for getting back to us with your feedback. I would like to let you know that I have changed you communications preferences to "OFF" into your online account. ". Please allow up to 48 hours for the change to be effective and not that you might receive few emails for this week as it is an automatic system already scheduled. Thank you for your patience. Have a good day

Posted 9 years ago

“The jacket we ended up purchasing was great and my daughter really feels comfortable in it -not too heavy and bulky, yet warm enough for UK weather. We also used it for skiing and it was great then too - albeit with some more layers underneath. My main negative experience with shopping at Decathlon is the returns procedure in that I needed to take the package to the post office. Most other companies offer a Collect + service in additional to using the Post Office. Unfortunately until this changes I will probably be reluctant to purchase from them again.”

Helpful Report

Posted 9 years ago

Dear Sharon, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your return. I would like to inform you we are working hard on our return policy in order to make it easier for everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a good day!

Posted 9 years ago

“Happy with speed of delivery and almost all the products. The child's riding hat is appalling though and rubs on her forehead and leaves red marks.”

Helpful Report

Posted 9 years ago

Dear Alexia, We are really sorry to hear that you are not satisfied with the product you purchased. Please do not hesitate to send an email to our Customer loyalty team to be helped with the return procedure: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“Delivery was prompt but sizing guide was not helpful. The sizing suggests a range rather than precise equivalents. I had to drive to the shop to replace everything, which defeated the object of ordering online.”

Helpful Report

Posted 9 years ago

Dear Richard, We are really sorry to hear that you experienced problems with our size guide. You may double check it at the following link: http://www.decathlon.co.uk/size-guide.html Please do not hesitate to send an email to our Customer loyalty team to be helped with the online return procedure: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“I bought a Forclas 600 Black with red trimmed fleece. I had problems with the purchase because you do not stock this fleece at Croydon. I had to return three times until the 2XL fitted me. This involved a 10 mile round trip each time (3) as well as the total time spent trying to work out the correct size. It seems that your sizes do not correspond to the sizes of fleeces available at Cotswold for instance as I have never had to purchase a garment of this rating before. My current old fleece is L. The cashier who served me each time and two members of staff were helpful. When I visited 2 weeks ago during the week my daughter and I had trouble finding a member of staff to her. Martin Willmot”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“The table tennis table was just what we wanted and has provided lots of fun, the delivery however was not do not expect to have anything as a surprise as they will also inform your child what they are delivering despite it being just before xmas and it obviously being a present one surprise present spoilt and decathlon didn't care when I informed them. Table tennis table excellent delivery poor.”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our delivery company as well as with the answer that you received form our Customer Loyalty Team and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“It would be nice if they got my name correct!!!!”

Helpful Report

Posted 9 years ago

Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment and we sometimes do mistakes, this is why your opinion is important for us. If you could please contact our Customer Loyalty Team (please see link -->http://www.decathlon.co.uk/contact-us.html ) they will be able to update your account information and name will be correct. We hope to see you soon for an even better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Great prices and good quality, great for many sports, it's difficult to go there without buying something! Still fairly poor shelf space management though, there are often no prices marked on items or a different price comes up at the till, often sale prices online are not present in store. I shop there now by ordering online and collecting from store but still have a browser on occasion.”

Helpful Report

Posted 9 years ago

“Good products but terrible UX on the site; I persevered only because they're good value for money.”

Helpful Report

Posted 9 years ago

“When ordering online it should be made clear how long a store will hold your goods before cancelling the order if collection from store is chosen. This information should be obvious before the order is made.”

Helpful Report

Posted 9 years ago

Hello. Thank you for your feedback. We really appreciate the time you have taken to send us your comment as we consider every feedback in order to improve our services. Have a nice day.

Posted 9 years ago

Hello. Thank you for your feedback. We really appreciate the time you have taken to send us your comment as we consider every feedback in order to improve our services. Have a nice day.

Posted 9 years ago

“The sizing of ladies clothes is unsatisfactory. The leg length of trousers is linked to the size so it seems that if you get fatter you get taller, but if you are thin you can't be tall. I am a 6 feet tall size 10 and none of the trousers are long enough for me. The choice of ladies hiking and mountain clothing is very limited, I would like to see a larger range, like there is for the men.”

Helpful Report

Posted 9 years ago

Hello! Thank you for having taken your time to send us your comments. We have forwarded your feedback to the correct department in order to make the relevant changes as our aim is to make sport accessible to all. Have a great day!

Posted 9 years ago

“The service we received was excellent though the goods themselves seemed sub standard & we were disappointed with the quality of the bookies.”

Helpful Report

Posted 9 years ago

“Delivery took much longer than expected but besides everything was fine.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,520 reviews