Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product arrived quite fast. Is not so thick as expected but my husband loves is and it goes well under a jacket.”

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Posted 8 years ago

“I have found what I need at reasonable price.”

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Posted 8 years ago

“I bought 2 gymnastics leotards for my daughter. After reading other reviews I went for a size up from what I would normally buy (she is a tall 4yrs and I bought 8) and they both fit lovely. My daughter loves them. Will purchase from here next time!”

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Posted 8 years ago

“Delivery was fast.”

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Posted 8 years ago

“Helpful staff in store, easy online ordering. Domyos treadmill easy to put together, exactly as stated and so far running well. No problems re European plug as complained about by others on website. Fitted converter was supplied. Less satisfied with delivery by DX....did not stick to original estimated date and were unhelpful on phone when I chased. The delivery men themselves were fine.”

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Posted 8 years ago

“Excellent sport clothes.”

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Posted 8 years ago

“Low price for decent equipment. Tick all the basic requirements eg. Online click & collect. Please make it easy to unsubscribe from newsletters.”

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Posted 8 years ago

“Found a quality item at an affordable price - wetsuit”

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Posted 8 years ago

“Good products at fair prices. Can now shop or collect locally at the new Stevenage store”

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Posted 8 years ago

“Prompt delivery on order.”

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Posted 8 years ago

“Decent products and ok pricing but delivery could be quicker.expect 4-7days wait. Be careful on some items that go on sale and then reduce multiple times. I paid £469 for a bike reduced by 20% it then a week later got reduced further by £30 and then few days after another £20 so £50 difference from what I paid. I wanted a refund on the difference but in the end after complaining I got £50 decathlon vouchers.”

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Posted 8 years ago

“Good value for money”

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Posted 8 years ago

“Quick delivery and good product for the money, though costumes would benefit from a lining over the chest area.”

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Posted 8 years ago

“I would rate Decathlon with 5 stars but I've had a couple of issues with sizing of items. Sometimes the sizing guides can be a little misleading resulting in me having certain items arrive that are a little too small. I recently purchased some cycling gloves for winter in a Large but when they arrived I couldn't get my hands in them and it resulted in my wife having them instead. there is no way my wife's hands could be classed as Large by any stretch of the imagination. However in all other respects Decathlon are great. Great Value, great Service and so far the quality of their products have been top rate.”

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Posted 8 years ago

“customer service”

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Posted 8 years ago

“Great prices on good quality products. Quick delivery and good communication.”

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Posted 8 years ago

“Wide choice on the website with various prices. Very fast delivery that arrived on the day estimated by the website. Good product, just as expected.”

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Posted 8 years ago

“Great products and great prices!”

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Posted 8 years ago

“Order on line to collect - great communication for the progress of order. Collection from store was easy and quick. Purchases in store - on the whole at both Nottingham and Sheffield stores staff are happy to help and enough so do not have to go too far to track someone down. Items purchased are good value and normally just right for purpose. Plus no major sales push - Really important that you can go into store without being pounced on by staff. Stock is not crammed in so that you struggle to find your way around - excellent!!!!”

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Posted 8 years ago

“Really happy with how quick the delivery came. Good quality of clothes too for such a good price.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews