Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon.co.uk is the best online sport shop I've ever had. - cheap price - good product's quality - excellent online customer service”

Helpful Report

Posted 8 years ago

“Your equipment clothing and products are all at the right price for everybody with enjoy sports of their choice and if you ever build Decathalon in Canteberry or in the area of CT1 .I might even leave my job to join your company”

Decathlon 5 star review on 24th January 2017

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Posted 8 years ago

“Just a great shop. Quality items from known and unknown names, at great prices.”

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Posted 8 years ago

“Great products at a great price”

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Posted 8 years ago

“Great products at a decent price.”

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Posted 8 years ago

“Great prices, great products!.”

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Posted 8 years ago

“Really good quality item at a very good price, problem free delivery.”

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Posted 8 years ago

“excellent very nice prices and good quality”

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Posted 8 years ago

“good product /value for money”

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Posted 8 years ago

“Kids Skiwear and thermals seem good quality , I picked up from Decathlon Watford ASDA. Only waited 2 days , quicker than they originally advised . Made a return due to me getting a size wrong and money was returned to my account in 2 days . Seems like a really good shop , I will shop again . Oh kids thermals excellent - my son prefers them over expensive ones he already owns . Joe - Ruislip”

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Posted 8 years ago

“We brought off the shelf Rockhopper MTB at the Botley store on saturday 14 jan 2017 and was very impressed with the speed of the sale and bike prep after we made our choice.Great looking bike for the money not been ridden hard but my daughter is an experienced rider (12 years of age)and was impressed perfect for weekend jaunts.Have always enjoyed Decathlon products long before they come to the UK.”

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Posted 8 years ago

“i would like to say i ordered ski jumpsuits for the children on tuesday they were here by thursday after i ordered i read some reviews which i thought oh no but the ordered i could track all the way excellent service and thanks j mckie darlington”

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Posted 8 years ago

“Service is very good and the quality of the products I bought were fantastic and have purchased a couple more things already so would definitely recommend *****”

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Posted 8 years ago

“My order for a MTB was processed and waiting for me as advised by email, and I am very happy with the MTB I have purchased.”

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Posted 8 years ago

“I ordered a bathrobe and a swimming dress online. Bathrobe is great but swimwear did not fit because if my body shape. Return was extremely easy. I returned the item in Wandsworth store for another one, all done very quickly and with a smile on the girl's face. Great shop, great customer service!”

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Posted 8 years ago

“Great value for money and excellent speedy service - Thankyou”

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Posted 8 years ago

“Quick bike service”

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Posted 8 years ago

“Great value for money. Delivery was brilliant too, slightly worried due to bad press but ignore those people!! I won't go anywhere else to buy my ski items. Thank you, Samantha.”

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Posted 8 years ago

“I take my Labrador for walks every day over fields. Last year I went through five pairs of wellington boots until I bought a pair from Decathlon. They are way better than all the others and by far best value for money. So good in fact I bought a pair for my wife and two more pairs for the children. Highly recommended”

Helpful Report

Posted 8 years ago

“Great customer service received from Decathlon. I ordered a pair of wellies a week before Xmas and received them a few days later and a day earlier than stated. Unfortunately they were the wrong ones. Same make, but cheaper version. I rang Decathlon, and yes it did take a few hours before I got through, but considering it was 3 days til Xmas I did expect a bit of a wait. The lady I spoke to was incredibly helpful. She re-ordered the wellies for me, to be despatched direct from their Crawley branch and emailed me a return label for the wellies i'd been sent, which I managed to print off and post the same day. When I returned from the post office I had an email waiting for me saying the new order was being despatched. I emailed Crawley just to confirm this and asked if would they be here for Xmas, and they replied straight away confirming everything. I must admit, I had read all the negative reviews and had my doubts, but they arrived Xmas eve! Unfortunately, they were the wrong wellies again. The same as I had just returned. I rang Decathlon again not really expecting an answer, but my call was answered straight away. The lady I spoke to was again brilliant, very helpful and apologetic. She came to the conclusion that the reference number to the online product was wrong and as a goodwill gesture for all my inconvenience she upgraded my order to a more expensive pair of wellies at no extra cost to me. Again she emailed me a return label and I sent my parcel through the post office yesterday morning. My new order arrived in the afternoon, 3 days after Xmas day and the wellies are perfect! That's 3 pairs of wellies delivered to me in a week and I call that excellent service! Yes the online reference number should have been correct in the first place, but the customer service I have received has been brilliant. Thank you to everyone at Decathlon involved in my order.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews